I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French bra... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
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I was really delighted when this elegant-looking Sézane box arrived. My items were beautifully wrapped in tissue paper, sealed with a little sticker. There was even a subtle, lovely scent that made... See more
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Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.1
Great
6K reviews
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Extremely disappointed
Extremely disappointed. Long term customer of Sezane and love their clothes, but won't be buying anymore. Huge price increases in Australian store compared to EU/US stores, which cannot be justified even when factoring in shipping, taxation etc. Pricing outside these regions is now predatory - very sad to say good-bye to a favourite brand but just not worth buying if you are outside EU/US locations. When I queried the Aussie price increases, Sezane customer service were very vague and clearly struggled to explain the huge increase in prices recently.
December 24, 2025
Unprompted review
Reply from Sézane
Hello Sally,
We are very sorry for the disappointment.
If you could please write to use at bonjour@sezane.com to discuss the situation.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
The customer service was great
The customer service was great, very nice and helpful. They did help me to change my items and I received the new one a couple of days later
January 10, 2026
Reply from Sézane
Hello Anne-Clotilde,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
beautiful clothing and they made the…
beautiful clothing and they made the exchange process so easy.
December 29, 2025
Reply from Sézane
Hello,
Thank you very much for taking the time to share your positive experience!
We're absolutely delighted to hear that you love our clothing and that we were able to make the exchange process easy for you.
Feel free to come back to us if you have any question.
Have a nice day,
The Sézane Team
Very good costumer service
There's no problem Sézane customer service can't solve. They're always available and respond within a day.
January 6, 2026
Reply from Sézane
Hello Monika,
Thank you so much for this kind review!
We're thrilled to hear that our customer service team has been able to help you with any issues you've encountered.
Feel free to come back to us if you have any question.
See you soon,
The Sezane Team
"Commitment to quality and customer care"
"Exceptional quality and customer satisfaction"
January 8, 2026
Reply from Sézane
Hello Katerina,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections.
Have a great day,
The Sézane Team
Great quality and fit
Great quality and fit. Ethical fashion with an appropriate price point.
Most of my wardrobe consists of carefully curated Sézane pieces.
January 6, 2026
Reply from Sézane
Hello,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
Have a great day,
The Sézane Team
The team was a joy to work with!
The team was a joy to work with. They resolved my issue promptly and went above and beyond!
January 5, 2026
Reply from Sézane
Hello Wendy,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Sézane ❤️
I'm obsessed with the beautiful pieces of Sézane! I love the quality, the designs, the elegance. Furthermore, the custom service was excellent! They answer immediately to a problem I had with my parcel. They were very polite and helpful.
January 5, 2026
Reply from Sézane
Hello Rita,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that our customer service was able to assist you promptly.
Have a great day,
The Sézane Team
A great company
Products are high quality as their costumers service. Highly recommended
January 3, 2026
Reply from Sézane
Hello Vanessa,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Plesant
Plesant, efficient and professional client service. I ordered several products and needed to return one for an exchange. I had first requested a credit, then a rembursement -- the Sézane team did this quickly and I receive my refund the same day. I highly recommend Sézane.
January 2, 2026
Happy wife = happy life.
Happy wife = happy life.
Great product range, very good app, good fulfilment platform. We had a happy Christmas.
January 2, 2026
Reply from Sézane
Hello Bruce,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much and Christmas was a success.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Wonderful quality
All the pieces are of wonderful quality and the customer service (very rare needed) is very fast and helpful. I love the french-high-quality-style, it's so pretty!
December 26, 2025
Reply from Sézane
Hello,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that our customer service could help.
Have a great day,
The Sézane Team
Reply from Sézane
Hello Petra,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Reply from Sézane
Hello Karine,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Fabulous high quality clothing and…
Fabulous high quality clothing and customer service was so straightforward to return the item. Would definitely recommend and would use this site again
December 31, 2025
Reply from Sézane
Hello Rachel,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
I haven’t actually ordered from this…
I haven’t actually ordered from this company but after reading the reviews I never will,just dont want the hassle !!!!!!
January 2, 2026
Unprompted review
Reply from Sézane
Hello Nicola,
We are sorry that you feel reluctant to order at Sézane after reading certain reviews.
If you wish, our team is available to answer your questions at hello@sezane.com.
We remain at your disposal.
The Sézane team
Everything is very smooth with orders…
Everything is very smooth with orders delivery and return
Thank you Sézane
December 23, 2025
Reply from Sézane
Hello Lorinka,
Many thanks for taking the time to share your valuable feedback with us.
We are happy that you enjoy your delivery and return experiences :)
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team ✨
Problem with a delivery
Sezane team is always ready to help in an effective way. In particular I had a problem with a shipment delivery and they help me to keep in touch with the carrier
December 24, 2025
Reply from Sézane
Hello Francesca,
We are delighted to learn that our team was able to provide you with a solution.
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
I'll preface this by saying this is…
I'll preface this by saying this is only a review about Sezane lamps and I do think the products are beautiful. I bought a Traviata lamp recently. It looked lovely in person. I decided to have one on either side of my couch and bought another. I noticed it was a little top heavy; the base wasn't quite solid enough for the height. Within 2 days, my cat had knocked it over, and unfortunately broke a critical component inside that attached the bulb to the electrical bits. I wrote Sezane to ask if they could point me to their supplier or replace the broken piece, which they were unable to help with. I called my electrician, ordered every available similar part on Amazon, and at several hardware stores, but struck out. I called 2 of the best lamp restoration experts in London. No one could help. The parts are completely custom. This is just to say, if you have kids, pets or any clumsy family members, for the price of these lamps they are very fragile and unstable. The design is lovely; no complaints there. But what an expensive purchase to be so easily destroyed. I had to buy a THIRD lamp to get the two I wanted, and while I love them I'd never buy other Sezane lighting for this reason alone. Very design focused, but construction hasn't considered things like stability and durability.
December 24, 2025
Unprompted review
Reply from Sézane
Hello Maxine,
We are sincerely sorry about the break of your Traviata lamp, and understand your disappointment.
Our team emailed you back on this matter.
We remain available if needed.
See you soon,
The Sézane Team
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