Sézane Reviews 6,265

Excellent website. Easy to find exactly what you need or desire to see. Excellent merchandise. Had given wrong e-mail (person had changed it) and staff came up with excellent solutions to my problem of sending e-mail gift card. My daughter cannot say enough about the excellent quality and durableness of their clothing.

The communication was open and costumer friendly

Good experience !!

This bag is incredible. I have a bunch of Louis Vuitton bags but I’m kinda loving this one more. I carry all my Louis small goods in it but I don’t have to worry about someone trying to steal my designer bag because they don’t know. The quality is incredible. It’s a perfect bag. For being discreet but also carrying an amazing bag.

Very professional with everything

am extremely disappointed with how Sezane has handled a situation that was entirely their mistake.

I placed an order worth almost £1,000 and was sent the wrong order, containing items worth a fraction of the price. I had to chase Sezane multiple times just to get a response, which is unacceptable for a company of this size.

What I find most shocking is that Sezane is now holding my paid-for order hostage, insisting that I return the incorrectly sent items before they dispatch what I actually bought. For clarity: I am not legally required to return items that were sent to me in error, yet I have still agreed to return them today in good faith.

Instead of resolving this professionally and promptly, I was offered a £10 voucher — which is frankly insulting for a so-called luxury brand, especially after spending thousands of pounds over the years as a loyal customer. £10 does absolutely nothing to compensate for weeks of inconvenience, stress, and poor treatment.

This entire experience has been disgusting. There has been no urgency, no accountability, and no respect shown to a long-standing customer.

For a brand that prides itself on image and quality, the customer service falls far below acceptable standards. I will seriously reconsider shopping with Sezane again.

If I could give less than one star I would. I received a clearly worn jacket which reeked of perfume, had staining and hairs all over it, and 3 buttons falling off. The offers to repair the situation were unacceptable. They are unwilling to commit to covering the full cost of repair to your item until AFTER you send proof of an invoice, and even then they will only cover up to $100 (it was going to be only $50 until I asked to escalate). For a jacket that costs over $700 that is completely unacceptable.

Their agents will disregard your entire message, refusing all communication based in reality or reason, and will reply with the same cut and paste solutions with a completely dismissive tone. One of them referred to the detached buttons on the jacket I received as "a bit of extra thread". Doesn't matter how much photo evidence you provide.

Essentially, they do not care about maintaining you as a customer. They're a massive company, and they know the next person will happily accept being scammed.

There are other companies who practice MUCH better quality control and offer discounts based on quality of the product received, trusting in the customer instead of demanding proof. Lots that use better quality fabric composition as well (this jacket wasn't even 100% wool for the price).

Edit after they reached out to me: nothing has changed, aside from the fact that they offered me a $50 credit to their store. Which was only offered after I posted this negative review.

Sézane is my favourite brand.

Best customer service I’ve received from a fashion brand. Response within an hour of emailing & store credit received within a day of submitting my proof of return (due to sizing)

I truly recommend buying from the Sézane webshop. The order process is easy, the clothes are amazing and it arrives in the most gorgeous box. I had an issue with the tracking of my package, but the Sézane-team was super helpful and traced my package with success. Thank you!

Friendly customer service and landed safe in Australia

I really enjoyed the experience. The communication was prompt and very helpful - Sézane has an amazing team.

Great online experience, quick shipping, sustainable packaging and easy returns. When I had a question and needed a new shipping label (as I made a mistake with the first) staff were quick to reply and support. Will definitely order again.

My first experience at Sézane was at their pop-up store in Georgetown, Washington, DC, and it left a lasting impression on my heart.

I had just undergone breast surgery following my second breast cancer diagnosis and was shopping for a pink blouse—something uplifting during a very tender time. The sales team took such thoughtful care in helping me choose the Max shirt in pink, which was absolutely perfect.

When I checked out, they surprised me with a candle as a gift for my healing journey. The kindness of that moment overwhelmed me—I cried and hugged them both. It was such a genuine, human gesture that I will never forget.

Since then, I’ve returned to the store every month, partly to see that wonderful team and, of course, to add another beautiful Sézane piece to my wardrobe. They say it’s how people make you feel that you remember most—and this team truly nailed it.

With gratitude and hugs,
Karen

The customer service is as exceptional as their merchandise. It's the way it should be, will a focus on the customer.

This updates a two star review I wrote for the tomboy shirt. The five stars are for excellent customer service. I was able to return the shirt of substandard quality and will receive a refund.

Excellent quality and outstanding service.
The quality is truly impressive well made, beautiful fabrics, and great attention to detail. Customer service was kind, responsive and immediate communication was clear and genuinely helpful from start to finish. Everything felt smooth and professional. I couldn’t be happier and can’t wait to place my next order.

Great!i got a problem from my orders but they respond quickly..

I am what you might call a new buyer but from the very first item (which I hesitated to buy for two years) I ended up purchasing many more pieces within just two months. Sézane is a wonderful brand with excellent customer service. I truly appreciate how easy and hassle-free returns are if something doesn’t fit or if an item arrives damaged, there are absolutely no complications.
I happily spread the good word to everyone I know and I am certain I will remain a loyal customer for a long time. I have also started to buy Octobre for my husband! Now, whenever I shop, I always check first whether Sézane has what I’m looking for before considering any other brands. Other brands have honestly started to feel far less valuable or high-quality in comparison.
I sincerely hope that you will continue to maintain your current level of quality, as this is something customers truly notice and value.
Keep up the good work!
Warm greetings from Croatia to France! 🌸

Customer service was prompt and extremely helpful in sorting out my problem. I had a discount code that was still valid but wouldn’t work online when I tried to use it. I reached out for assistance and the customer service team was extremely efficient in making sure I received the discount on my item as per the coupon I provided. Another reason to shop Sezane!