I generally love Sezane clothes and have been happy with almost everything I have bought; returns only made where I just did not need what I'd ordered and couldn't justify it, as per my order la... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top-notch experience. Never bought anything from this brand before, and today my first order arrived. Two bedside lamps and a pair of earrings. Excellent quality, UK plug adapters included (French bra... See more
Company replied
I had an issue with a package (carrier problem, not Sézane’s fault). Emily from customer service helped me sort it out and made the process really straightforward. She explained what would happen, r... See more
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I was really delighted when this elegant-looking Sézane box arrived. My items were beautifully wrapped in tissue paper, sealed with a little sticker. There was even a subtle, lovely scent that made... See more
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Company details
About Sézane
Written by the company
For the past ten years, I have had the immense pleasure of writing the story of Sézane by your side. A story that places quality, creativity and service and the heart of everything.
Contact us
Contact info
115 rue du Bac, 75007, Paris, France
- www.sezane.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent product
Excellent product, exactly as advertised. Good quality, fast and accurate shipping, and very kind customer service
March 6, 2026
Reply from Sézane
Hello Anna,
Thank you for taking the time to share this valuable feedback with us.
We are pleased to hear that you had a positive experience with your delivery and appreciated the support from our customer service team.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Semi-personal approach
Semi-personal approach, unique items and great quality. Free totes occasionally.
March 4, 2026
Reply from Sézane
Hello,
Many thanks for your valuable feedback.
We are happy to hear that you appreciate our collections and their quality.
Have a great day,
The Sézane Team
One of the best brands
One of the best brands. Not only their clothes are great quality and incredibly cute, their customer service is one of the best.
March 5, 2026
Reply from Sézane
Hello Melina,
Many thanks for this warm feedback.
We are happy to hear that you appreciate our collections and that our team met your expectations
Have a great day,
The Sézane Team
Sezane is a good brand but they are not…
Sezane is a good brand but they are not as good as they were a few years ago. A few things I don't like - their clothes shirnk easily, sweaters can be scratchy, they have started using more synthetic fabrics and raising prices, too many paid influencers. The good is that service has always been prompt and some items are very nice quality.
March 2, 2026
Unprompted review
Reply from Sézane
Hello Ashley,
Thank you for sharing your feedback regarding your recent purchases.
Be sure will share it with the dedicated team.
We appreciate and value your feedbacks as it helps us to improve your experience.
Please don’t hesitate to reach out if you need any assistance with the quality of your garments.
Have a great day,
The Sézane Team
Sezane makes high quality clothing and have exceptional customer service.
Sezane makes high quality clothing and accessories. Customer service is very responsive and I have never had any problems with returns-they are quick to credit you.
March 4, 2026
Reply from Sézane
Hello,
Thank you so much for your review.
We are delighted to hear that you like our collections and that you are completely satisfied with your experience and our customer service.
Have a lovely day,
The Sézane team
Great clothing store
March 2, 2026
Reply from Sézane
Hello Ellie,
Thank you very much for your feedback.
We will be sure to share it with our team.
Please don’t hesitate to reach out if you have any other questions or comments.
Have a lovely day,
The Sézane Team
Terrible customer service
Terrible customer service. They sent me the incorrect item first off. Then they told me the item I ordered was no longer available so they gave me a $15 credit and said I would have to do a return/refund. Which is already bad enough. So I check the website, and the item is still in stock. I respond to the email to let them know and they respond hours later saying it’s not available. So I check the website again and now it’s actually not available. And all they offered was a refund/ return (which I have to take time out of my day to go do) & a $15 credit which buys nothing on their website. Truly terrible customer service as they made a mistake not once but twice and resulted in me not even being able to get what I ordered. Then gave me shitty options to fix the situation which, the options do not make the situation better at all. Wow a whole $15, when i’m never gonna shop here again. And a return I have to take time out to do.. when I should’ve just received what I ordered. Thanks guys.
March 3, 2026
Unprompted review
Reply from Sézane
Hello Ash,
We are sorry for this experience.
If you could please write to us at bonjour@sezane.com to discuss the situation.
Have a lovely day.
The Sézane Team
Wonderful customer service
Wonderful customer service. Fixed my mistake when they didn't have to. Makes such a difference from the usual AI bot cul de sac. Such a lovely company.
February 28, 2026
Reply from Sézane
Hello,
We are delighted to learn that our team was able to provide you with a solution :)
Please don’t hesitate to reach out if you have any other questions.
Have a great day,
The Sézane Team
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Sezane is me all-time favorite fashion…
Sezane is me all-time favorite fashion « one-stop! » Once you are hooked on Sezane, there is no need to shop anywhere else. Although the prices have unfortunately gone up due to tariffs, the quality and value is so high, that I am happ with each purchase. Thank you!
February 26, 2026
Reply from Sézane
Hello Sarah,
Many thanks for your feedback.
We are happy to hear that you appreciate our collections and that they accompany you in your daily life.
Have a great day,
The Sézane Team
I ordered shoes and clothing
I ordered shoes and clothing. They arrived promptly and beautifully packaged. Great quality!.
I had to return one item because I ordered the wrong size. And that was as easy as it could be!
February 24, 2026
Reply from Sézane
Hello Elizabeth,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Sezane Customer service is top notch…
Sezane Customer service is top notch brilliant from Paris to Australia!!! Best company I have ever dealt with for on line shopping and physical shopping
Love you forever
Regards Anna x
February 23, 2026
Reply from Sézane
Hello. Anna,
Thank you for the kind review!
We are so happy that you enjoyed your experience.
Have a lovely day.
The Sézane Team
I am a big fan!
February 21, 2026
Reply from Sézane
Hello,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Great service
Everything worked out fine! Package was delivered in time and left behind my door. Love the products.
February 20, 2026
Reply from Sézane
Hello,
Thank you so much for your review.
We are delighted to hear that you enjoyed your experience and love your items.
Have a lovely day,
The Sézane team
Very positive experience both online…
Very positive experience both online and in the shop in London.
February 19, 2026
Reply from Sézane
Hello ,
We are delighted to have been able to give you the best advice and the experience lived up to your expectations.
We look forward to welcoming you again at one of our Apartments.
Have a lovely day,
The Sézane Team
Loyal customer
Loyal customer — small recurring disappointment
I have been a loyal Sézane customer for many years and genuinely appreciate the quality, style, and spirit of the brand.
However, in my two most recent substantial orders, the small crossbody pouch (gift bag) was unfortunately not included — although I was very much looking forward to it. I even reached out previously and was told it could not be sent separately.
I completely understand that oversights can happen, and I appreciate the credit offered. Still, as a regular customer placing significant orders, I must admit this repeated omission was disappointing.
I truly hope this feedback can help improve consistency in future orders, as I remain attached to the brand and would love to continue this story with confidence.
February 17, 2026
Reply from Sézane
Hello Sandra,
Thank you for taking the time to share your feelings, which we take into consideration.
We are truly sorry for the missing gift wrap in your order, and rest assured that our Atelier always takes great in their preparation.
We'll make sure to prevent this from happening again.
Please don’t hesitate to reach out if you have any other questions.
Have a lovely day,
The Sézane Team
Reply from Sézane
Hello Philippe,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Very professional and honest
Very professional, no problem to return your booking and receive the money on your account.
February 17, 2026
Reply from Sézane
Hello Marie,
Thank you very much for your feedback.
We will be sure to share it with our team.
We are delighted that you like our items so much.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Very happy with Sézane
Very happy with Sézane. Fast delivery, well made pieces, and thoughtful packaging. I especially like that they don’t use plastic and add their signature perfume to the orders. Customer support replies quickly and is genuinely helpful.
February 13, 2026
Unprompted review
Reply from Sézane
Hello,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoyed your shopping experience online, as well as the support provided by our customer service.
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team
Sezane clothes are beautiful and their customer services excellent
This Company sells the most amazing clothes and you can contact them with queries easily and the respond quickly.
February 13, 2026
Reply from Sézane
Hello Christina,
Thank you for taking the time to share this valuable feedback with us.
We are delighted that you enjoy our collections that much, as well as the service provided by our team :)
Please don’t hesitate to reach out if you have any other questions or comments.
The Sézane Team ✨
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