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Shade Station Reviews 

32,116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,760 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the authentic designer frames, noting that products consistently arrive securely packaged and look fantastic. Many people also highlight the remarkably fast delivery times and find the overall pricing to be considerably lower than traditional opticians. Buyers are especially pleased with the simple ordering process and the helpful support team resolving inquiries promptly. Some reviewers were not happy with receiving damaged goods, noting bent frames or encountering difficulties when requesting refunds. A few other people also mentioned occasional delivery issues or problems with external couriers failing to follow simple drop-off instructions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the genuine designer frames and clear... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, consistently praising the quick shipping... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are significantly... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and speed.... See more

Quality

People report positive experiences with quality, highlighting that the glasses are perfect and the lenses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely hel... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,116)

5,306 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish!
Good price, with an easy to use website and lightening fast delivery. Very impressed, excellent service.

July 28, 2026
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and we’re pleased everything went smoothly from ordering through to delivery. Thanks for taking the time to leave such a positive review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 4 out of 5 stars

Made substantial savings on my designer…

Made substantial savings on my designer glasses, simply by uploading my prescription to the site for correct lenses

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback, and we’re glad you’re pleased with the savings and the prescription glasses. We’re sorry the cleaning wipe wasn’t included, and we appreciate you pointing that out. This has been passed to our warehouse team, and a cleaning cloth will be dispatched within the next 24 hours.

Best Regards,

Shade Station

Rated 5 out of 5 stars

I’ve placed multiple orders with Shade…

I’ve placed multiple orders with Shade Station, all have been excellent including this one.
Delighted with the Ray Ban prescription distance glasses and exceptional customer service,
Many thanks to Natasha

July 28, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’ve had consistently good experiences with us, and we’re delighted you’re happy with the prescription glasses and service. We’ll also make sure Natasha sees your kind mention.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good place to buy from.

Genuine manufacturer's sunglasses at significantly discounted prices. Sunglasses are delivered in original boxes with all the accessories.

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear you were happy with the sunglasses and the way they arrived. We really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

You were great DPD useless 3 times…

You were great DPD useless 3 times tried can’t understand simple instructions first my home didn’t attempt said he did but camera proved otherwise and shop didn’t bother 3 rd left phone number

July 28, 2026
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Reply from Shade Station

Thanks for your feedback. We’re glad you were happy with our service, though it’s disappointing to hear about the delivery issues with DPD. We appreciate you letting us know and, rest assured, this will be passed to DPD directly.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great Service

Bought from Shade Station twice now, great service and always the best prices.

June 30, 2026
Shade Station logo

Reply from Shade Station

We really appreciate you coming back to us again. It’s lovely to hear you’ve had great service and found the prices competitive. Thanks for your continued support.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Arrived on time

Arrived on time, happy with purchase, best price too.

June 30, 2026
Shade Station logo

Reply from Shade Station

Thanks for leaving a review. We’re pleased to hear your order arrived on time and that you’re happy with the purchase and price. We appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great choice

Good communication
Great choice
Customer satisfaction with my delivery

June 30, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave your feedback. It’s great to hear you were happy with the communication and delivery of your prescription order. We really appreciate your support and hope to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase - the sunglasses arrived quickly and were packaged well.

I was also really happy with the communication and also the delivery service they used - I paid for a next day delivery and they arrived by dhl with an allocated 1 hour window for delivery, so I wasn't waiting around all day.

The item was also a really good price, they were bought as a gift for someone and recipient was very happy with them. I'd never bought anything from Shade Station previously, but I will be a returning customer in the future!

July 28, 2026
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and we’re glad the sunglasses arrived quickly and were well packaged. It’s also great that the delivery service and communication worked well for you, especially for a gift. Thanks for choosing Shade Station, and we hope to welcome you back.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Ex customer service

Ex customer service . Ordered wrong ai meta for my grandson . Refunded .explained what I need to look for pior ordering received new ones

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad the refund was handled smoothly and that the guidance helped with the replacement order. It’s good to know everything was sorted for you in the end.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Great comms. Also dealt with a refund swiftly. 5☆

July 5, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such a positive review. It’s good to hear everything was straightforward and that the refund was handled swiftly. We really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great price!

Top products, top service and a great price!

July 28, 2026
Shade Station logo

Reply from Shade Station

We really appreciate you taking the time to leave this. It’s great to hear you were happy with the service and the price, and we’re glad the order met expectations.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good fast delivery and great price…

Good fast delivery and great price compared to other sellers love my new oakleys

July 28, 2026
Shade Station logo

Reply from Shade Station

Great to hear your Oakleys arrived quickly and that you’re happy with the price. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent sunglasses from your company…

Excellent sunglasses from your company all ways good price and excellent quality

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear you’re happy with the sunglasses and found the quality and price to be spot on.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Raybrands

Fast delivery and lovely sunglasses very happy with them .

July 27, 2026
Shade Station logo

Reply from Shade Station

Lovely to hear you’re happy with your sunglasses and that they arrived quickly. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Positive experience, would use this company again

Navigating the website was clear and user friendly. Service from ordering to delivery, with communications in between were very good. Would definitely recommend this company.

July 27, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you found the website easy to use and that the ordering and delivery experience went smoothly. Thanks for your kind feedback and recommendation.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery. Product as shown in picture

July 27, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear the order arrived quickly and that the product matched the pictures. We really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Fast delivery and all secured

Fast delivery and all secured. The sunglasses are original and great quality from Ray-Ban at an amazing price.

June 15, 2026
Shade Station logo

Reply from Shade Station

We’re pleased to hear everything arrived safely and that you’re happy with the quality. Thanks for your kind feedback and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Sunglasses

I needed a new pair of sunglasses and came across Shades while browsing online. 😎

I ordered my Ray-Bans, and they arrived really quickly. The whole process was smooth, and I’m very happy with my purchase. I’d definitely order from them again and highly recommend them

December 4, 2025
Shade Station logo

Reply from Shade Station

It’s great to hear everything went smoothly and that your sunglasses arrived quickly. Thanks for taking the time to leave such a lovely review and for recommending us.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Rapid delivery

Rapid delivery! 😎

July 27, 2026
Shade Station logo

Reply from Shade Station

Great to hear your order arrived so quickly. Thanks for taking the time to leave a review and for choosing Shade Station.

Best Regards,

Shade Station

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