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Shade Station Reviews 

32,114
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,777 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful prices, authentic designer products, and remarkably fast shipping options that consistently and reliably exceed their daily expectations. Many buyers also deeply appreciate the helpful customer support, the beautiful protective packaging, and the exceptionally smooth, simple ordering process from start to finish. However, some people mentioned that their items unfortunately arrived damaged, featuring bent frames or faulty components that required extra attention. A few reviewers expressed considerable frustration regarding ongoing difficulties with obtaining timely refunds or successfully sorting out necessary replacements for defective products.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are genuine originals delivered... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the prompt and rapid shipping... See more

Price

People report positive experiences with price, frequently highlighting fantastic value and great bargains... See more

Service

Users describe positive interactions with service, highlighting great efficiency, professional prescription... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with great frames, clear lenses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely hel... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,114)

5,279 reviews in the last 12 months

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Rated 1 out of 5 stars

Its very loose

July 29, 2026
Shade Station logo

Reply from Shade Station

Hi Priya,

We're sorry to hear that your glasses are fitting too loosely.

We haven't been able to find any previous contact from you, but we'd really like the opportunity to help. We'll be in touch shortly to discuss the issue and work with you to find a suitable resolution.

Thank you for bringing this to our attention, and we hope to put things right for you soon.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Easy to use website

Easy to use website, loved the virtual try on, quick delivery, the price is very competitive and the gift box is so lovely, im very very pleased and would definitely recommend and order again.

July 29, 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear you found our website easy to use and enjoyed the virtual try-on! We're also delighted that your delivery was quick, the price competitive, and that you loved the gift box. We truly appreciate your recommendation and look forward to your next order.

Best regards

Shade Station

Rated 1 out of 5 stars

Both lenses didn't match my…

Both lenses didn't match my prescription, sent back for full refund

July 29, 2026
Shade Station logo

Reply from Shade Station

Hi Neil,

We're very sorry to hear that the lenses you received didn't match your prescription.

We understand how disappointing this must have been, and we apologise for the inconvenience caused. We can see that you've returned the glasses, and we'll be in touch as soon as possible to investigate what happened and work with you towards a suitable resolution, including processing your refund where appropriate.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to put things right.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Brilliant service arrived on time

Brilliant service arrived on time good price very pleased with my sunglasses

July 29, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback! We're delighted to hear you're pleased with your sunglasses, our service, and that they arrived on time and at a good price.

Best regards

Shade Station

Rated 1 out of 5 stars

Never received the parcel contacted…

The parcel went missing it took more than few days but happy the matter been resolved good service by customer support thanks

July 29, 2026
Shade Station logo

Reply from Shade Station

Hi Mate,

We're very sorry to hear that you haven't received your parcel and for the lack of communication you've experienced.

This is certainly not the level of service we aim to provide, and we apologise for the delay in responding to your email.

Please contact us again with your order number, or reply to our most recent email if you have one, and we'll investigate the delivery with the courier as a priority. If your parcel has been lost in transit, we'll work with you to arrange a suitable resolution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Have brought 5 pairs in last few years

Have brought 5 pairs in last few years. Service is exceptional. Delivery is rapid. Prices are great and wonderful value. That's why I keep coming back.

Keep up this amazing service and thank you

July 29, 2026
Shade Station logo

Reply from Shade Station

We're delighted to hear that you've been a returning customer and appreciate our exceptional service, rapid delivery, and great value. Thank you for your kind words!

Best regards

Shade Station

Rated 5 out of 5 stars

After searching for glasses I liked and…

After searching for glasses I liked and seen the prices in opticians decided to take a look on line and came across shade station. Much to my delight had the same glasses I liked in a shop at a fraction of the cost. Ordering was very easy and quick delivery.

July 29, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you found the glasses you liked at a fraction of the cost. It's wonderful that your ordering process was easy and delivery was quick!

Best regards

Shade Station

Rated 5 out of 5 stars

Very happy with service

Very happy with service. No problems at all. Fast delivery. Highly recommend 👌

July 29, 2026
Shade Station logo

Reply from Shade Station

We are so pleased you were happy with our service and experienced no problems. Thank you for your kind words and for highly recommending us!

Best regards

Shade Station

Rated 4 out of 5 stars

Pleased with product arrived early

Pleased with product arrived early

July 28, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with the product and that it arrived earlier than expected. We appreciate your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

seems like a great site

seems like a great site. ordered a couple of times in the last few months and no problems whatsoever and prices are far better than going directly to the brand 10/10

July 12, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you've had such positive experiences with us on multiple occasions and that you find our prices better than going directly to the brand. Thank you for your wonderful feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

This was my second purchase of Oakley…

This was my second purchase of Oakley prescription glasses,the first was with a single distance lens which I was very impressed with so I ordered a pair with varifocal lenses also excellent quality and great value, great service and quick delivery 😎

July 28, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you are impressed with both your single distance and varifocal Oakley prescription glasses! It's wonderful to know you found them to be excellent quality and great value, and that you appreciated our service and quick delivery.

Best regards

Shade Station

Rated 5 out of 5 stars

Top brand sunglasses at an excellent price

Top brand sunglasses at an excellent price with very quick delivery

July 29, 2026
Shade Station logo

Reply from Shade Station

Thanks for your review! We're delighted to hear you found our top brand sunglasses at an excellent price and that the delivery was very quick. We appreciate your kind words.

Best regards

Shade Station

Rated 5 out of 5 stars

Satisfied customer

First time customer, value for money and fast delivery. Thank you.

July 29, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you found value for money and that your delivery was fast. Thanks for sharing your positive experience!

Best regards

Shade Station

Rated 5 out of 5 stars

Fabulous company

Fabulous company. Order arrived next day as promised. I’ll be using these guys from now on when I need sunglasses

July 27, 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear you had such a positive experience with us and that your order arrived as promised! We truly appreciate your loyalty and look forward to assisting you with your future sunglass needs.

Best regards

Shade Station

Rated 5 out of 5 stars

Quick delivery and easy to order

Quick delivery and easy to order

July 21, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. It’s great to hear the order was straightforward and arrived quickly. We really appreciate your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

I could try out so many glasses and…

I could try out so many glasses and make a good decision finally! The glasses came quite fast and was well packed!

June 30, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you were able to try a few options and find the right pair. Thanks for taking the time to leave a review, and we’re pleased the glasses arrived quickly and well packed.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery and excellent quality prescription sunglasses. I bought the basic lenses but really impressed on the quality and clarity.

July 27, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear the ordering was straightforward and that you’re pleased with the quality and clarity of your prescription sunglasses. Thanks for taking the time to leave such positive feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding from start to finish!
Good price, with an easy to use website and lightening fast delivery. Very impressed, excellent service.

July 28, 2026
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and we’re pleased everything went smoothly from ordering through to delivery. Thanks for taking the time to leave such a positive review and for choosing Shade Station.

Best Regards,

Shade Station

Rated 4 out of 5 stars

Made substantial savings on my designer…

Made substantial savings on my designer glasses, simply by uploading my prescription to the site for correct lenses

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback, and we’re glad you’re pleased with the savings and the prescription glasses. We’re sorry the cleaning wipe wasn’t included, and we appreciate you pointing that out. This has been passed to our warehouse team, and a cleaning cloth will be dispatched within the next 24 hours.

Best Regards,

Shade Station

Rated 5 out of 5 stars

I’ve placed multiple orders with Shade…

I’ve placed multiple orders with Shade Station, all have been excellent including this one.
Delighted with the Ray Ban prescription distance glasses and exceptional customer service,
Many thanks to Natasha

July 28, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’ve had consistently good experiences with us, and we’re delighted you’re happy with the prescription glasses and service. We’ll also make sure Natasha sees your kind mention.

Best Regards,

Shade Station

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