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Shade Station Reviews 

32,110
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 5,777 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the wonderful prices, authentic designer products, and remarkably fast shipping options that consistently and reliably exceed their daily expectations. Many buyers also deeply appreciate the helpful customer support, the beautiful protective packaging, and the exceptionally smooth, simple ordering process from start to finish. However, some people mentioned that their items unfortunately arrived damaged, featuring bent frames or faulty components that required extra attention. A few reviewers expressed considerable frustration regarding ongoing difficulties with obtaining timely refunds or successfully sorting out necessary replacements for defective products.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are genuine originals delivered... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently praising the prompt and rapid shipping... See more

Price

People report positive experiences with price, frequently highlighting fantastic value and great bargains... See more

Service

Users describe positive interactions with service, highlighting great efficiency, professional prescription... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with great frames, clear lenses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely hel... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,110)

5,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good service

August 1, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad everything went smoothly and that you were happy with the service.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery

August 1, 2026
Shade Station logo

Reply from Shade Station

We really appreciate you leaving this feedback. It’s great to hear you were happy with the service and that your order arrived quickly.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Brilliant service

I'm very pleased with the service I received, it was so easy to order and the product and prices are fantastic. I will definitely be using Shade Station again. Very speedy delivery 👌

August 1, 2026
Shade Station logo

Reply from Shade Station

Thank you for your kind feedback. We’re pleased to hear the ordering process was easy and that you were happy with the product, pricing and delivery.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Really happy with my experience

Really happy with my experience. Great service, smooth delivery. Would definitely recommend!

August 1, 2026
Shade Station logo

Reply from Shade Station

Lovely to hear you were happy with the service and delivery. Thanks for taking the time to leave a review and for recommending us.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Exactly as described and fast delivery

Exactly as described and fast delivery. Would definately use this company again

August 8, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thanks for your feedback. It’s great to know the item arrived quickly and as described, and we’d be pleased to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great shop for sunglasses & good customer service!

Had a few pairs of sunglasses from here, quality is always great and comes in nice packaging. Have dealt with customer service once over a return (just an unwanted gift) and they were so extremely helpful. Will definitely buy again in the future.

July 9, 2026
Shade Station logo

Reply from Shade Station

It’s great to hear you’ve had consistently good experiences with us. Thanks for your kind words about the sunglasses, packaging and the help you received with your return.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Highly Recommended

Perfect experience shopping with Shade Station. Ordered my glasses, and they were delivered promptly with no issues. The price was fantastic, and they also allow a student discount. Highly recommended, and the products are genuine originals.

July 18, 2026
Shade Station logo

Reply from Shade Station

We really appreciate you taking the time to share this. It’s good to hear everything arrived promptly and that you were happy with the price and product quality.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good quality product

Easy to use web site, good value for money promptly dispatched and delivered

July 31, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear you found the website easy to use and that your order was dispatched and delivered promptly. We appreciate your feedback and hope you enjoy your sunglasses.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good choice and prices

Good choice and prices

July 4, 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear that you found our selection and prices to your liking! Thank you for taking the time to share your positive feedback.

Best regards

Shade Station

Rated 3 out of 5 stars

Easy to use website

Easy to use website, glasses came very quickly and was informed all the way through of delivery. Packaged very nicely. Reason for 3 stars is because the glasses are very wide compared to other Ray Bans. Not just wide, slide down the nose constantly and can't pop on head as falls off. Very annoying and can not use.

July 4, 2026
Shade Station logo

Reply from Shade Station

Thank you for your feedback. We're glad to hear that you found our website easy to use, and that your delivery was prompt and well-packaged. We're truly sorry that the fit of the glasses has been so disappointing and that they are not comfortable to wear. We understand how frustrating this must be.

Best regards

Shade Station

Rated 5 out of 5 stars

Must admit I'm completely overwhelmed…

Must admit I'm completely overwhelmed and hugely impressed with how Jerry and kirsty have handled my sunglasses adjustment and replacement even though I had missed their deadline for return went above and beyond what any professional merchant would do and I really do hope they get some Recognition for their support and commitment to me as a valued customer and would like to thank them personally you have been a pleasure to deal with and look forward to many more positive purchases in the future kind regards rosemary

August 8, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

That’s lovely to hear, and thank you for taking the time to share it. We’re really pleased Jerry and Kirsty were able to help with the adjustment and replacement, especially in the circumstances. Your kind words will mean a great deal to them.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Exceptional service

I dont normally write many reviews, but this place absolutely deserve it. I lost my prescription sunglassess 2 days before going abroad. I ordered from them in a blind panic but it was literally the BEST decision. My confirmation email came and within 2 hours my dispatch email came. The sunglasses came the next day (i paid £10 for the next day Saturday delivery) and they are perfect. They look great, feel great and most importantly the prescription is spot on. Cant believe there is a service like this thatvis so simple when my usual optician was going to take 7-10 days! I ended up with Gucci prescription sunglasses delivered the next day for £200. Absolutely delighted!

August 7, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We are so incredibly happy to hear about your positive experience, especially given the urgency of your situation! It's wonderful to know that we could provide such a swift and satisfactory solution for your prescription sunglasses right before your trip abroad. We are delighted that the Gucci prescription sunglasses arrived quickly, look great, feel comfortable, and that the prescription was perfectly accurate. We truly appreciate you taking the time to share your feedback and highlight the efficiency of our service.

Best regards

Shade Station

Rated 5 out of 5 stars

Brilliant site

Easy to and great choice of sunglasses

July 3, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear that you found the process easy and that you appreciated our great selection of sunglasses. Thank you for your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

Speedy delivery on MK reading glasses

Speedy delivery on MK reading glasses. Quality of the lenses are great

July 4, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback. We're delighted to hear that your reading glasses arrived quickly and that you're pleased with the quality of the lenses.

Best regards

Shade Station

Rated 5 out of 5 stars

I highly recommend it.

Very fast delivery, product as in the picture, and a very competitive price.

August 8, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

Thank you for your wonderful feedback! We're so pleased to hear that your delivery was fast, the product matched the picture, and you found the price to be very competitive.

Best regards

Shade Station

Rated 5 out of 5 stars

Quick delivery price was good too

Quick delivery price was good too

July 18, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback. We're delighted to hear that your order arrived quickly and that you were pleased with the price.

Best regards

Shade Station

Rated 5 out of 5 stars

I have ordered from here twice now

I have ordered from here twice now, i use it for raybans as i trust their stock to be the genuine item. I've checked with rayban both times and they are genuine and made in Italy.
Gtrat prices too, got my new wayfarers polarised for 140 as they were around 200 everywhere else. Packaging could be better is my only feedback if i had to be picky, but saying that ive never had an issue. So still a massive thumbs up, delivery is what you pay for dependant on your convenience, DPD both times and the courier even called me 10 mins before he got to the house then again when he was there. So cant fault anything. Shade station is trusted 👍

July 17, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear about your positive experiences with us! It's wonderful that you trust our stock for genuine items and appreciate our competitive pricing. We also value your feedback regarding the packaging and are glad to know that the delivery service met your expectations. Thank you for your continued trust and support!

Best regards

Shade Station

Rated 5 out of 5 stars

Great service

Prompt service, great customer service. Highly recommend, you won’t be disappointed.

July 31, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you received prompt service and experienced great customer service. Thank you for your high recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Genuine sunglasses

Genuine sunglasses. Very beautiful! Smooth customer service! I Recommend.

July 3, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you love your genuine and beautiful sunglasses! Thank you for highlighting our smooth customer service; we truly appreciate your recommendation.

Best regards

Shade Station

Rated 5 out of 5 stars

Easy to order fast delygoid choice will…

Easy to order fast delygoid choice will be ordering again

July 31, 2026
Shade Station logo

Reply from Shade Station

We're delighted to hear that you found the ordering process easy and that you're pleased with your choice. We look forward to your next order!

Best regards

Shade Station

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