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Shade Station Reviews 

32,100
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, often finding them genuine and perfect. Many highlight the competitive pricing, noting items are significantly more affordable than high street alternatives and offer great value. The delivery service is frequently commended for its speed, promptness, and careful packaging, with orders often arriving quickly. However, some customers also noted issues with product quality upon arrival, reporting items that were faulty, damaged, or had misaligned components. A few other people also felt that when problems arose, such as missing parcels or faulty products, the resolution process could be slow, leaving them without their items or refunds for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that prices are competitive... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

From picking my sunglasses to ordering with a little hiccup in the middle but that was my fault with my prescription. Aadil sorted it out quickly ,received my glasses well. packaged very impressed w... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,100)

5,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Package was al squashed and box torn…

Package was al squashed and box torn but glasses were very good

July 31, 2026
Shade Station logo

Reply from Shade Station

We appreciate your feedback and are sorry to hear about the packaging issue. We are glad the glasses themselves were good. We are always working to improve our packaging.

Best regards

Shade Station

Rated 5 out of 5 stars

Very good price

Very good price, so much cheaper than everywhere else. Chose standard delivery, only took 3 working days.

July 31, 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear you found our prices very good and that your delivery arrived quickly! Thank you for your positive feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

Spot on service nicely packaged thank…

Spot on service nicely packaged thank you

July 17, 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback! We're so happy to hear you valued our service and the nice packaging. Thank you for letting us know.

Best regards

Shade Station

Rated 5 out of 5 stars

Very happy customer

I bought Versace frame with them the 3rd of August and I received 3 days later. I absolutely love it, the service and delivery has been very good, thank you.
I will use this company again in the future.

August 3, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We're so pleased to hear you love your new Versace frame and that our service and delivery were excellent. Thank you for your kind words; we look forward to assisting you again in the future.

Best regards

Shade Station

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Great service
Fast delivery and amazing price on ray ban sunglasses 😎

July 31, 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback! We're delighted to hear you received great service, fast delivery, and found an amazing price on your Ray-Ban sunglasses.

Best regards

Shade Station

Rated 1 out of 5 stars

Worst company to deal with shades came…

Worst company to deal with shades came damaged and making it hard to get a refund

July 17, 2026
Shade Station logo

Reply from Shade Station

Hi Josh,

We're sorry to hear that you've been disappointed with your experience.

We'd like to clarify that we have not yet been able to process a refund because we have not received your returned item. While you advised that the parcel was sent using our returns portal, we have been unable to locate the return or confirm that it has arrived at our warehouse.

Our refunds are processed as soon as returned items are received and checked in. If your return is still in transit, we'll issue the refund promptly once it reaches us.

If you have any tracking information for the return that you haven't already shared, please contact our Customer Care team so we can investigate this further.

Kind Regards
Shade Station

Kind regards,

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback! We're so glad you had a great experience with our efficient delivery service and competitive pricing. Thank you for sharing!

Best regards

Shade Station

Rated 5 out of 5 stars

Good in all departments

Good in all departments

July 17, 2026
Shade Station logo

Reply from Shade Station

Thank you for your wonderful feedback! We are so pleased to hear that you had a positive experience across all departments. We truly appreciate you taking the time to share your thoughts.

Best regards

Shade Station

Rated 5 out of 5 stars

Great price prompt deliver good…

Great price prompt deliver good communication

July 31, 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and the 5-star rating! We are so pleased you valued the great price, prompt delivery, and good communication.

Best regards

Shade Station

Rated 5 out of 5 stars

Best place to buy

Good quality shades at very competitive price and very fast delivery.

July 31, 2026
Shade Station logo

Reply from Shade Station

We're delighted to hear you found our shades to be of good quality and that the price was very competitive. We're also pleased to know your delivery was very fast.

Best regards

Shade Station

Rated 5 out of 5 stars

I had a very easy experience and was…

I had a very easy experience and was delighted with the new sunglasses at a fantastic price. I’ll definitely be using them again.

July 31, 2026
Shade Station logo

Reply from Shade Station

We're so glad to hear you had an easy experience and are delighted with your new sunglasses at a fantastic price! We appreciate your kind words and look forward to helping you again.

Best regards

Shade Station

Rated 5 out of 5 stars

LOVE shade station✨

LOVE shade station! Always my favorite place to go to buy my designer glasses!😍😍 my recent Gucci ones are perfect!

July 25, 2026
Shade Station logo

Reply from Shade Station

We are so happy to hear that Shade Station is your favorite place for designer glasses! It's wonderful that your new Gucci ones are perfect.

Best regards

Shade Station

Rated 5 out of 5 stars

Excellent service all round.

Excellent service

July 31, 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for taking the time to leave us a 5-star review!

We're delighted to hear that you received excellent service. Your kind words are greatly appreciated and will be shared with the team.

We hope you enjoy your purchase, and we look forward to serving you again in the future.

Kind regards
Shade Station

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

We're so pleased to hear that the product met your expectations! We appreciate your positive feedback and thank you for taking the time to leave a review.

Best regards

Shade Station

Rated 5 out of 5 stars

Great glasses and service

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous about ordering glasses on line as the high shreet stores claim to take all kinds of technical measurements. I finally took the plunge and my new glasses are perfect. Will order again when my prescription changes. They were delivered in good time, well packaged and lenses perfectly aligned. Very happy.

July 30, 2026
Shade Station logo

Reply from Shade Station

We are absolutely delighted to hear that you are so happy with your new glasses! It's wonderful to know that we could provide such a significant saving compared to your local optician. We understand any initial hesitation about ordering online, and we're thrilled that your experience was perfect, from the timely delivery and packaging to the perfectly aligned lenses. We look forward to assisting you again in the future!

Best regards

Shade Station

Rated 5 out of 5 stars

Amazing glasses arrived quickly…

Amazing glasses arrived quickly communication was great very happy great price and beautiful frames highly recommend purchasing

July 3, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear your amazing glasses arrived quickly and that our communication was great! It's wonderful that you're happy with the price and beautiful frames.

Best regards

Shade Station

Rated 5 out of 5 stars

Great service and very quick delivery.

Great service and very quick delivery.
Couldn’t be happier

July 2, 2026
Shade Station logo

Reply from Shade Station

Thank you for your feedback! We're so pleased to hear you received great service and that your delivery was very quick. We appreciate your kind words.

Best regards

Shade Station

Rated 5 out of 5 stars

Great prices for genuine brand specs…

Great prices for genuine brand specs and super fast delivery.

July 29, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We're glad you were happy with the pricing and the speedy delivery of your genuine brand items.

Best regards

Shade Station

Rated 5 out of 5 stars

Excellent service

Excellent service

July 16, 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for your 5-star review!

We're delighted to hear you received excellent service. Your kind feedback means a lot to our team, and we're pleased we could provide you with a great shopping experience.

Thank you for choosing Shade Station. We look forward to serving you again in the future.

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