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Shade Station Reviews 

32,089
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, often finding them genuine and perfect. Many highlight the competitive pricing, noting items are significantly more affordable than high street alternatives and offer great value. The delivery service is frequently commended for its speed, promptness, and careful packaging, with orders often arriving quickly. However, some customers also noted issues with product quality upon arrival, reporting items that were faulty, damaged, or had misaligned components. A few other people also felt that when problems arose, such as missing parcels or faulty products, the resolution process could be slow, leaving them without their items or refunds for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that prices are competitive... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

From picking my sunglasses to ordering with a little hiccup in the middle but that was my fault with my prescription. Aadil sorted it out quickly ,received my glasses well. packaged very impressed w... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,089)

5,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer care!

I had a delivery issue where Royal Mail unfortunately sent my parcel back to sender (to be clear, this was due to my own error). I contacted Shade Station via webchat, and the agent was incredibly understanding. They offered an amazing gesture of goodwill to help resolve the problem for me quickly. Fantastic communication and brilliant customer care. I highly recommend them!

August 6, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We're so pleased to hear about your positive experience with our team, especially regarding the delivery issue. It's wonderful that our agent was able to help resolve the problem quickly and that you appreciated our communication and customer care. Thank you for your fantastic recommendation!

Best regards

Shade Station

Rated 5 out of 5 stars

Great specs

Great specs, good price and speedy delivery

July 30, 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and the 5-star rating! We are so pleased you valued the great specs, good price, and speedy delivery.

Best regards

Shade Station

Rated 5 out of 5 stars

Splendid service.

July 30, 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for your 5-star review!

We're delighted to hear you received splendid service. Your kind feedback means a great deal to our team, and we're so pleased we could provide you with a positive experience.

We appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Gave me a partial refund after…

Gave me a partial refund after reporting an issue

July 2, 2026
Shade Station logo

Reply from Shade Station

We're glad we could resolve the issue for you with a partial refund. We appreciate your understanding.

Best regards

Shade Station

Rated 5 out of 5 stars

Frame good fit

Frame good fit. I was able to use them immediately and receipt. No concerns.

July 2, 2026
Shade Station logo

Reply from Shade Station

We are so glad to hear that the frame was a good fit and that you were able to use them immediately. Thank you for your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars

Great glasses at a good price

Great glasses at a good price. Quick delivery for prescription lenses.

July 28, 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We're so pleased to hear you're happy with the glasses and the quick delivery of your prescription lenses.

Best regards

Shade Station

Rated 5 out of 5 stars

Glasses are fab plus keep you updated…

Glasses are fab plus keep you updated with everything

July 16, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you love your new glasses and that you appreciated being kept updated throughout the process. Thank you for your wonderful feedback!

Best regards

Shade Station

Rated 4 out of 5 stars

Highly Recommended

This lovely seller offers excellent services, prompt response, original products, fast despatch & very good prices. I used to place orders several times previously and will do that again in the future.
The cons are that is the availability and the images on the website do not show the actual view. Otherwise, will never regret to make the business. Regards

July 30, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear that you consistently have a positive experience with our service, prompt responses, original products, fast dispatch, and good prices! We truly appreciate your continued loyalty. We also appreciate your valuable feedback regarding availability and the accuracy of our website images. We are always looking for ways to improve and will certainly take your comments into consideration.

Best regards

Shade Station

Rated 3 out of 5 stars

It took 2+ weeks for glasses to be…

It took 2+ weeks for glasses to be delivered.

July 30, 2026
Shade Station logo

Reply from Shade Station

Hi Alan,

Thank you for taking the time to leave your feedback.

We’re sorry to hear that your order took longer than expected to arrive. We understand that waiting for your glasses can be frustrating.

We did contact you on 14/07/2026 to advise that the lenses required for your order were temporarily out of stock due to their specific prescription values. We appreciate your patience while we arranged for the correct lenses to become available and complete your order.

We apologise for any inconvenience caused and thank you for your understanding.

Kind Regards
Shade Station

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and are so happy that you love your Ray-Bans. Thank you for taking the time to review!

Best regards

Shade Station

Rated 5 out of 5 stars

Shade Station- Keeping ordering simple & customer focused!

Fantastic price for genuine Ray-Bans.Swift and simple ordering process. Sunglasses arrived on due date and was informed throughout from order placement to delivery. Will order from again. Thank you!

July 30, 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you found a fantastic price for genuine Ray-Bans and that the ordering process was swift and simple. It's great to know your sunglasses arrived on time and that you were kept informed throughout. We look forward to your next order!

Best regards

Shade Station

Rated 5 out of 5 stars

Excellent service

Excellent service

July 29, 2026
Shade Station logo

Reply from Shade Station

Hi Chris,

Thank you for taking the time to leave us your feedback.

We’re delighted to hear that you received excellent service and appreciate your kind words.

Thank you for choosing us, and we hope you enjoy your glasses.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Great glasses

Great glasses , really pleased with them

July 28, 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with your glasses! Thank you for taking the time to share your positive feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

Bargain price compared to high street

Bargain price compared to high street. Would definitely recommend

July 23, 2026
Shade Station logo

Reply from Shade Station

We're so pleased you found our prices to be a bargain compared to the high street. Thank you for your recommendation!

Best regards

Shade Station

Rated 3 out of 5 stars

Good quality glasses at resonable price, but customer service needs improvement


The quality and price of my prescription sunglasses are great. However, the order tracking and customer service were disappointing.

After 12 days, I received a dispatch email, but Royal Mail confirmed they had not received the parcel. Shade Station insisted it had left them, leaving me unsure where my order was. Webchat support promised an update but never followed up, and the order tracking status strangely reverted to "being picked up order" from "item has left us".

Everything arrived fine in the end, but the lack of communication caused unnecessary panic. Customer service needs to be better.

July 29, 2026
Shade Station logo

Reply from Shade Station

Hi There,

Thank you for taking the time to share your feedback.

We're delighted to hear that you're pleased with the quality and value of your prescription sunglasses. However, we're sorry that your experience with our order tracking and customer service didn't meet your expectations.

We apologise for the confusion caused by the tracking updates and for not providing the timely communication you were promised. We understand how frustrating it can be when you're unsure where your order is, and we'll be reviewing this feedback with our team to help improve both our communication and tracking processes.

We're pleased that your order arrived safely in the end, and we appreciate your honest comments as they help us improve the service we provide. We hope to have the opportunity to offer you a much smoother experience in the future.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Always brilliant!

I’ve placed a few orders with these guys now and always had a great experience! Just ordered some Miu Miu sunglasses and they arrived the next day, no issues, in time for my holiday and love them! Will continue to shop here!

August 5, 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We are so pleased to hear you've consistently had great experiences with your orders! It's wonderful that your Miu Miu sunglasses arrived quickly, just in time for your holiday, and that you love them. We appreciate your continued loyalty!

Best regards

Shade Station

Rated 5 out of 5 stars

Great choices

Great choices, prices and easy returns

July 15, 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback! We're so pleased you found our selection to be great, our prices good, and our returns process easy.

Best regards

Shade Station

Rated 5 out of 5 stars

Very good service got my glasses within…

Very good service got my glasses within 24 hours

July 1, 2026
Shade Station logo

Reply from Shade Station

It's wonderful to hear that you received your glasses so quickly and that you had such a positive experience with our service. Thank you for sharing your feedback!

Best regards

Shade Station

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