ShapewearUSA Reviews 

263
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

BEWARE! If you buy on sale, your purchase is final sale and you won’t see that anywhere. You will se hassle free return, 30 day satisfaction, etc but that’s not true if you buy 2 and get a discount. A... See more

Rated 1 out of 5 stars

The worst customer service I've had in a long time. Charged me additional $ even though I didn't complete the return/exchange I was considering. Had to turn it over to my Credit Card company. If... See more

Company replied

Rated 1 out of 5 stars

My $80 garment ripped within 3 weeks. Their policy is no refunds and exchanges for worn garments but you would think they would stand by their quality and make accommodations especially when something... See more

Rated 1 out of 5 stars

The product is way too small and too short. If it was just too small I'd gladly order a size up, but the fact that the product was so short that it rode up my rear end painfully even hunched over mean... See more

Company details

  1. Underwear Store

Written by the company

Welcome to Shapewear USA, the new way to shop for shapewear in the U.S. Let us take you on a journey of the best shapewear brands, from North and Latin America to Europe and all around the world. ShapewearUSA.com connects women with the world's most in-demand fashion shapewear brands. ShapewearUSA.com is a leading destination for sophisticated fashion that features the latest trends and collections for body shaping garments that improve posture, boost confidence and highlight a more contoured shape and sleeker physique. We are inspired to help women find shapewear clothing that accentuates their most attractive traits, including the unique beauty that radiates from within.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

263 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(263)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

The items arrived too late

The items arrived too late, and I had to purchase from the hospital. I have emailed your customer service for return instructions, etc, but have not been contacted. Please help.

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

It was good

It was good. I am not use to wearing these garments so it was a little awkward for me. It did have a hole in the middle which I had to move to the side to use the bathroom. But other than that it was a good garment.

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible company with no one really…

Horrible company with no one really answering your emails, only them copying and pasting the same two messages. I emailed them from 3 different accounts about my 2 orders and and got the same emails.

I bought two items and and never received them after almost 3 weeks I contacted them to find out what happened, they say first UPS delivered it then say the Post Office delivered them gave me a tracking number.
Fine I contacted the post office and they left it in the lobby.
I live in a building that has two lobby’s and one of them has Amazon lockers that the regular mail carrier knows to put all packages in. And this building has 170 apts.
So if you leave a package in the lobby guest what that will disappear!
Manager checked the dates this company said it was delivered by the Post office and you clearly see him leaving about 10 packages in the lobby and leaving.
He’s supposed to deliver them to the apts.
So this company is asking me to ask family members if they received it. I live have the time with my disabled handicap son that no way could’ve received a package cause he handicap.
So I email them several times and no response then I’ll get the same idiot emails they copy and paste.

Either refund me or send my packages, that’s all!
Take it up with the USPS, they sent it through them.

Don’t bother with these crooks, they won’t respond or help you!
Now I’m going to court to sue them for my money back

November 12, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

We apologize for USPS postal worker for mis-delivering our product. If a customer has an issue with USPS delivery - they can sign up for USPS informed delivery - and they can choose where their package is delivered - https://www.usps.com/manage/

Rated 5 out of 5 stars

I received both garments

I received both garments, the waist cincher & panty shaper. I only kept the waist cincher because it fit. I already returned the panty reshaper because the fabric is not very giving & feels hard making it impossible to try on. Thank you, Vanessie

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

I received my order but it was nothing…

I received my order but it was nothing like what it appeared like in the catalog. I’m very disappointed with the product and I will be returning it! Wendy C

November 5, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hello Valued Customer, we sincerely apologize for the inconvenience this has caused you. You can reach us out to support@shapewearusa.com so we can better assist you.

Rated 1 out of 5 stars

Product stitching came undone when…

Product stitching came undone when first tried on at home. When prosuct was broght back we we're told there were no exchanges or returns. Horrible product quality and garments look worn.

November 1, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hello Araceli, we sincerely apologize for the inconvenience this has caused you. You can reach us out to support@shapewearusa.com so we can better assist you.

Rated 2 out of 5 stars

I’m not satisfied with product

I’m not satisfied with product, due to the clamps are not connecting on the first or second snap. It’s as if they are too short, also it does not go pass abdominal area. The smell when I open it was horrible, like raw fish. I sprayed it down & allowed it to air out. Also my strap hooks that go over the shoulders are bend out of shape already and I’m not able to fasten. So their you have it. A waste of good money..

October 31, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hi Dee, we are sincerely sorry to hear that you are not satisfied with the item you received. Please be advised that we offer an easy, worry-free return policy. Please reach out to us at support@shapewearusa.com so that we may assist you with your concern.

Rated 1 out of 5 stars

DO NOT PURCHASE FROM HERE

I ordered a bra and within 2 hours the wires were stabbing me on both ends! I reached out to them since I spent $50 on the bra, $250 total in my purchase and it was already trash within two hours and all they could offer me was $10 store credit. They couldn’t do anything more because the bra was already worn. They had the worst customer service and the quality is not worth the price. Do not purchase from them unless you’re okay with spending a lot of money and getting sucky products and sucky customer service.

October 25, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hi Valerie, thank you so much for leaving a review! I am so sorry to hear about what happened. Can I ask for your order number so I can help you resolve this issue? You can email our support via support@shapewearusa.com. Hoping to hear back from you soon!

Rated 1 out of 5 stars

DON'T PAY FOR 2-DAY SHIPPING

I paid an extra $24.95 for 2 day shipping since I needed the items as soon as possible because I had just had surgery. Ordered 10/8. I inquired on 10/13 about my order. Shapewear said it was fullfilled. 10/20 I had still not received my order. After I inquired on 10/20 I received a USPS tracking number. No response when I asked for a refund for the 2 day shipping. I finally received my order on 10/23. I will be returning the items because they are no longer needed. Horrible experience!

October 25, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hello Jess, we sincerely apologize for the inconvenience this has caused you. You can reach us out to support@shapewearusa.com so we can better assist you.

Rated 1 out of 5 stars

Shipment is wrong Again at 2nd time

Again, only received one item even the list stated two. For the received item, the size is wrong again. I ordered 36B. I received 44B first time and received 36D again time. The 2nd item is missing in both shipment. So can you company ship the correct items to the customer? If out of stock, please don’t list on the website. I will not order. Now, it seems in the loop of return, receive, return, receive… quote frustrating…

October 21, 2021
Unprompted review
ShapewearUSA logo

Reply from ShapewearUSA

Hello Maggie, we sincerely apologize for the inconvenience this has caused you. You can reach us out to support@shapewearusa.com so we can better assist you.

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