ShapewearUSA Reviews 

263
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

BEWARE! If you buy on sale, your purchase is final sale and you won’t see that anywhere. You will se hassle free return, 30 day satisfaction, etc but that’s not true if you buy 2 and get a discount. A... See more

Rated 1 out of 5 stars

The worst customer service I've had in a long time. Charged me additional $ even though I didn't complete the return/exchange I was considering. Had to turn it over to my Credit Card company. If... See more

Company replied

Rated 1 out of 5 stars

My $80 garment ripped within 3 weeks. Their policy is no refunds and exchanges for worn garments but you would think they would stand by their quality and make accommodations especially when something... See more

Rated 1 out of 5 stars

The product is way too small and too short. If it was just too small I'd gladly order a size up, but the fact that the product was so short that it rode up my rear end painfully even hunched over mean... See more

Company details

  1. Underwear Store

Written by the company

Welcome to Shapewear USA, the new way to shop for shapewear in the U.S. Let us take you on a journey of the best shapewear brands, from North and Latin America to Europe and all around the world. ShapewearUSA.com connects women with the world's most in-demand fashion shapewear brands. ShapewearUSA.com is a leading destination for sophisticated fashion that features the latest trends and collections for body shaping garments that improve posture, boost confidence and highlight a more contoured shape and sleeker physique. We are inspired to help women find shapewear clothing that accentuates their most attractive traits, including the unique beauty that radiates from within.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

263 reviews

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No recent history of asking for reviews

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Typically replies within 1 week

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2.5

All reviews

(263)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nicely made!

Very nicely made. I ordered a sz bigger around a 40 instead of a 38 probably could have gone with a 42. Ordered my original cup size and am very pleased with the fit.

February 10, 2022
Unprompted review
Rated 1 out of 5 stars

bad experience.

usually, I am going to shop at my local garments store. this is my first time experience at here , I had really bad feelings. the shipping very slow. after I placed my order 7 days they did not ship out my order, I contacted with them then they tell me one out of stock, they did not refund me, only credits. then they did not help me to put my new stuff get into one order, so my first order still showed two items, both charged. second order, paid with credits and credit card. then that is problem for a return. I need to do at least two times return, if I want to return my stuff. after then, I got my first garment that is so bad quality, I thought that is a fake brand garments, because I am always wear garment and shop in local store. usually, leg size part depends on the size. this garment is the smallest size, why leg part is loose as a short pant. I did not know why. I feel funny. I had to return it. they charged $9 for return shipping fee. I just hope my second stuff will be fit. however, after 6 days, I was still not get it. I told them, they told me delivered already, but I did not find it. they asked me to call a police for report, then give me a redelivery, I called my local police office, they were not nice, and told me as this small issue should be call post office or do it on line. I checked online report which cost copy for each page $ 5 for police report. I told my hub, my hub said just forgot it, not too much money, we did not have to make a trouble, because my neighbors will not be happy if we called police because of missing small package, maybe they will thinking we meant to them. so lucky, police were not come. anyway, I did not get my stuff, I did not know where is it. I could not file a claim, because they did not including any insurance. the shipper did not help me to claim a lost. they did nothing, only asked me a police report again and again. finally, I got nothing back to me.
anyway, before you are going to shopping this website, at least you need to know , they are not free shipping , free return. also charge a service fee when you need help for a return with a customer service. first class package is very cheap, the one garment is very light which the shipping fee should be around $3 or $4, not $9. so look like they charged shipping and return fee both if you return the package.
if you need a garment, then I recommend you go to the local store, not online, size details on website is very different with real garment. so you will lost money if the size and quality is not what you want. The service and policy is not flexible.

February 7, 2022
Unprompted review
Rated 1 out of 5 stars

Ripped within 3 weeks

My $80 garment ripped within 3 weeks. Their policy is no refunds and exchanges for worn garments but you would think they would stand by their quality and make accommodations especially when something rips in less then month. I've had clothing from Forever 21 that cost $20 last longer then the shapewear I purchased.

January 24, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you guys for taking care of the situation when I had not received my package on the first promised date and I appreciate the time you guys took to help me. Thank you, also the product is just perfect for the job. strong and firm, also, it showed a difference with one use! Crazy, I love it thank you.

December 30, 2021
Unprompted review
Rated 1 out of 5 stars

The company is impossible to contact…

The company is impossible to contact and I placed my order November the 16th and it is now December 29th and I have not received my 2 pieces I ordered yet. This is the 2nd time reaching out to this company. I hope someone reaches out to me asap before I am forced to take further actions.

December 30, 2021
Unprompted review

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