Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
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Review summary
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What people talk about most
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Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
This online bank is easy to deal with, any problems and you can call them by phone, I have found them to be very helpful and have always been able to resolve any problem there and then whilst on the... See more
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Lutea House, CM13 3BE, Brentwood, Essex, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Investment neat and simple
March 9, 2026
Reply from Shawbrook
Hi Michael, thank you for taking the time to share your feedback and for saving with Shawbrook.
They pay reasonable good interest rate…
They pay reasonable good interest rate but 1st time I need to withdraw today,they still make me jump the hurdle after 3 calls. I give them my own major bank detail for them to verify. They told me they cannot while we can simply check this while payment on mobile to confirm. Service rep removed my previously verified joint account detail too so I cannotgo back to that account for them to make payment. I provide detail in message and hope they pick it up. I do feel they are hiding behind their procedures when we need money at a critical time. Only open 9 till 5 weekdays. I am moving away for sure
June 9, 2026
Unprompted review
Reply from Shawbrook
Hi C Jia, we're very sorry for the difficulties you encountered and we appreciate you taking the time to let us know about your experience. We’ve just sent you an email via Trustpilot asking for some more information. Please can you respond to this request so we can investigate this further and assist you.
Very easy to deal with
Very easy to deal with. Simple to use on-line. When I've asked a question got a reply quickly.
June 9, 2026
Good finance house, good rates
Just a good finance house offering reasonable interest rates. Good comms.
May 9, 2026
Easy progress from start to finish
June 9, 2026
Reply from Shawbrook
Hi Elizabeth, thank you for your positive review. We are thrilled to hear about your experience with us. Thank you for saving with Shawbrook.
You have made it so easy to re-invest.
June 9, 2026
I like a web site that is easy to…
I like a web site that is easy to access
Without a lot of hassle,and if you have a query staff are helpfull
June 8, 2026
Good site easy to navigate
June 8, 2026
Reply from Shawbrook
Hi Michael, thank you for your positive review. We are pleased to hear about your experience with us. Thank you for saving with Shawbrook.
Quick and easy access to savings
Quick and easy access to savings either adding or removing funds.
June 8, 2026
When I have needed help
When I have needed help, the customer service I have received has been 1st class
March 17, 2026
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