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Shawbrook Reviews 20,618

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TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Looking at 3,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and app, finding them easy to navigate and use for managing accounts and opening new ones. Many appreciate the excellent customer service, highlighting helpful and responsive staff who provide clear communication and efficient solutions. People also commend the competitive interest rates and the overall straightforward and efficient service provided. However, some customers expressed dissatisfaction with the interest rates offered to existing loyal customers, noting they are often less favorable than those for new clients. A few also mentioned difficulties with changing linked accounts online and occasional issues with the transfer process, leading to frustration and delays. Some reviewers also found the customer service hours to be restrictive.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as easy to deal with and... See more

Website

People report positive experiences with the website, frequently praising its ease of use and navigation. Many... See more

Service

Consumers generally express satisfaction with the service, highlighting prompt responses from staff, good... See more

Price

Reviewers mention positive feedback about price. Many customers are very happy with the competitive interest... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.

Rated 5 out of 5 stars

Easy to deal with. Web site easy to navigate. Help desk always answers promptly on the odd occasion I've needed to use it.

Company details

  1. Bank

About Shawbrook

Written by the company

Welcome to Shawbrook

The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.

We deliver the premium experience, flexibility and certainty that our customers value.

✓ Trusted by over 560,000 customers

✓ Extensive product range

✓ Rated Excellent with over 10,000 reviews on Trustpilot

✓ FSCS protection across our savings range up to coverage limits

Award Winning

We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.

As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.

Contact info

Promotion box for Shawbrook

Join over 300,000 switched on savers

Discover a range of fixed and flexible accounts

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 4 out of 5 stars

Always helpful

No problems with access

September 9, 2025
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Reply from Shawbrook

Hi Jennifer, thanks for leaving a positive review and for saving with Shawbrook. - Jack

Rated 1 out of 5 stars

didnt give interest cert i wanted

April 29, 2026
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Reply from Shawbrook

Hi Alicia, thank you for leaving a review. We’re sorry to hear this.

So we can investigate further and provide the interest certificate you require, please call us on 0345 266 6611. Our team is available Monday to Friday, 9 am to 5 pm, excluding bank holidays.

Rated 5 out of 5 stars

Great customer service

Great customer service. Online is very easy to use. Good competitive rates, Useful to be able to add funds to a fixed ISA, not always possible with other ISA providers.

March 12, 2026

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