SHEilds Ltd Reviews 

8,287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(8,287)

1,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice experience talking with the agent

Nice experience talking with the agent. He was able to resolve the issue adequately.

August 11, 2026
Unprompted review
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Reply from SHEilds Ltd

Hi Temidayo,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

I am in NZ

I am in NZ. i have tried to be enrolled in this course through Impac. three times, they refused to allow me to enrol. the fact i have a postgrad dip, i run my own business, i created my own HS system in to a comprehensive app, i create the policy, i train it, i audit it and i have put together a Team of trained HSR trainees. 1x is about to become a HSR 2IC. i am the HSR. neither my academic achievement nor my practical experience was acceptable to impac. they told me the prerequisite to the Dip Level6 was the Nebosh Certificate. Then they told me they would not be revisiting this. by comparison, Leah followed Nebosh recommendations. Now I am enrolled in the Dip Level6. I am happy. and excited. i wont let you down.

August 12, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Em,

Thank you for sharing your experience with us. Your success is our priority, and we’re always here to support you in achieving your goals. Leah is indeed an exceptional member of our team, and we’re delighted to hear about your positive experience.

We wish you all the very best with your studies!

Best regards,

SHEilds

Rated 5 out of 5 stars

A happy return to SHEilds!

Signing up to SHEilds to complete my NEBOSH diploma was so straightforward and seamless thanks to Leah who was a pleasure to deal with. I have studied previously with SHEilds and because of their professionalism I wanted to return to study my diploma. Leah made this easy for me and she has such a positive way of communicating that it is a delight to contact her. Very efficient and knowledgeable. Thank you Leah!

August 7, 2026
Unprompted review
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Reply from SHEilds Ltd

Hi Deb,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent. Leah is truly a star!

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards,

SHEilds

Rated 4 out of 5 stars

The unput downable

Reliable and dependable

August 6, 2026
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Reply from SHEilds Ltd

Hello Syson,

Thank you for your kind feedback! We truly appreciate your support and thank you for choosing us.

Please don't hesitate to contact if you need assistance.

Best regards,

SHEilds

Rated 4 out of 5 stars

NEBOSH Course that Landed me my dream job

I completed my NEBOSH fire through SHEILDS Ltd as part of my ITCAREERSWITCH enrolment. I really liked the software and UI. The short tests help consolidate learning and the whole experience is very user friendly but appears pricier then some other options but you are paying for the quality. I never really utilised the tutor much as it involved going through a call center and pressing different things id rather just directly message them or email them with a dedicated tutor.
booking the exam was easy theres only certain times of the year you can book it i thing 4 times from memory and the exam is very intense. Do not make my mistake of thinking the word limit is a hard boundary i found out after its a guideline.

I wish they would let you have permanent access to that version of the course as it expires after sometime and is removed so make sure you save all your notes.

August 10, 2025
Unprompted review
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Reply from SHEilds Ltd

Hello Peter,

Thank you for your review and congratulations on completing the Fire Safety certificate!

We wish you all the best!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

The theory are well explained and the…

The theory are well explained and the workers are real professionals.

August 7, 2026
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Reply from SHEilds Ltd

Hello Greg,

Thank you for your review! I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Shields, thanks to my course adviser, Shaharazad. She was incredibly friendly, professional, and always responded to my questions promptly. She patiently guided me through the enrollment process and helped me make an informed decision about my course. Her support made the entire process smooth and stress free. I truly appreciate her dedication and outstanding customer service. Highly recommended!

August 6, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Bernard,

Thank you for your review!

We are thrilled to hear about your experience with us, and that the enrolment process was smooth for you!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Sheilds excellent service

I have had an excellent experience with Sheilds as a learning partner. The support from enrollment up until my first exam has been nothing short of exceptional. I would recommend Sheilds to anyone planning to start studying NEBOSH courses.

August 8, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Isheunesu,

Thank you for your review!
We are happy to hear about your experience with us!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

360 degrees support and Tutor presence.

360 degrees support and Tutor presence.
With a robust attention to detail, hence fully helping learners understand their course requirements and excel.

August 4, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Gerald,

Thank you for your review!
We are thrilled to hear about your experience with us!

Please do let us know if you have any further queries,

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

"I am proud to be a SHEields Student"

I'm currently studying for my NEBOSH IDIP with SHEilds UK as an online student, and I have to say, the experience so far has genuinely impressed me.
The learning portal is where SHEilds really stands out. It's clean, easy to navigate, and everything I need — study materials, recorded lectures, guidance on exam assessments — is right there without having to hunt around. As someone juggling full-time work with study, that kind of simplicity makes a real difference.
What I appreciate most is the built-in question-and-answer system. Being able to ask something directly within the portal and get a proper, thoughtful response makes the whole learning process feel supported rather than isolated, which matters a lot when you're studying remotely.
Their customer service deserves a special mention too. Whenever I've emailed them with a query or an issue, the response has come back quickly, and always with a clear, helpful answer rather than a generic one. The coordination between the academic side and the support team is strong, and communication never feels like it's falling through the cracks.
The real proof for me, though, was passing both my DI 1 and DI 2 assessments in my first attempt. I put that down directly to the quality of their guidance and how well-structured their study materials are — they don't just give you content, they prepare you to actually apply it under exam conditions.
With 24 years of HSE field experience and training with a fair number of providers over the years, I can honestly say SHEilds has one of the most well-organized and student-friendly systems I've come across. If you're considering the NEBOSH IDIP as an online student, I'd recommend them without hesitation.

August 3, 2026
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Reply from SHEilds Ltd

Hello Ghulam,

Thank you for sharing your experience with us! We are thrilled to hear about your studies and congratulations on completing your exams!

We wish you all the best with your studies,

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Logging in to begin with has been…

Logging in to begin with has been uncomplicated and support when I needed help has been there.

August 3, 2026
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Reply from SHEilds Ltd

Hello David,

Thank you for your review! We wish you all the best with your studies.

Please do not hesitate to reach out with any further queries,

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

I cannot recommend Ketty highly enough

I cannot recommend Ketty highly enough. Throughout my NEBOSH HSLE journey, she provided detailed, honest, and constructive feedback that helped me improve every stage of my reflective statements. She didn’t just correct my work—she challenged my thinking, encouraged deeper reflection, and explained exactly what the assessors were looking for.

Her patience, professionalism, and genuine commitment to helping her students succeed made a real difference to my learning. As a non-native English speaker, I especially appreciated how she helped me express my ideas clearly while keeping my reflections authentic and aligned with the NEBOSH requirements.

What impressed me most was that she always took the time to explain the reasoning behind her feedback, which helped me develop my understanding rather than simply revise my work. I truly felt supported throughout the course.

Thank you for your encouragement, expertise, and dedication. It has been a pleasure learning from you, and I would confidently recommend your tutoring to anyone preparing for a NEBOSH qualification.

August 6, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Artyom,

Thank you for sharing your experience with our team, we are thrilled to hear that Ketty was able to assist you with your studies!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Amazing support

Amazing support

Got helped by the lady called Shaharazad she really made it easy for me to start the journey with SHEilds I’m happy how she handled all questions I had regarding the course lovely Madam Shaharazad❤️

July 30, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Tsilani,

Thank you for your fantastic five-star review! We are thrilled that our team was able to exceed your expectations. Shaharazad's exceptional work ethic truly distinguishes her, and we are proud to have her on our team.

Should you need any further assistance, feel free to reach out.

Best regards,

SHEilds

Rated 5 out of 5 stars

Difficult to Pass it, as Many had called it.

Receiving the final confirmation that I passed both units was an incredible feeling of relief and triumph. What many labeled as one of the hardest entry professional qualifications became proof of discipline, effective strategy and not forgetting massive support from Hall (SHEilds Training Consultant). Passing the NEBOSH IGC didn't just earn me a globally respected credential, it completely transformed how I evaluate and protect human safety in any workplace environment.

August 3, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello David,

Congratulations on successfully passing your course! We’re truly proud of your achievement and sincerely appreciate your five-star review.

Providing a high standard of service is something we deeply value, so it’s wonderful to know that your experience reflects this. Our team works hard to support our learners, and your feedback means a great deal to us.

We wish you continued success in your studies and hope you keep finding value in the services we provide at SHEilds.

Warm regards,

SHEilds

Rated 1 out of 5 stars

POOR

Having read the comments from my online tutor (desk based) and the comments back from SHields, and seeing other reviews there is a positive and non positive comments regarding the company. This a company I sent many of my staff to complete the course, now removed from my approved vendors seems more like a money focus and not student success.

August 6, 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Alan,

I am sorry to hear this, please note we have a team of tutors who can assist you any queries you may have. If there is anything you are unsure off, please do reach out to us and our tutors will be happy to explain further.

If you would like to provide us with more information and we can then advise further.

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Amazing Support

Amazing Support
I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so much stress off me. I submitted my exam successfully and on time, she's very proffessional, responsive and care about student's success. Highly recommend

August 6, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Nomandla,

Thank you for your kind and thoughtful feedback. It truly means a great deal to us to know that you feel supported throughout your learning journey. We are delighted to hear that Shaharazad has made such a positive difference to your experience, she truly is a star!

We wish you continued success in your studies. Please remember that we are always here to support you, so don't hesitate to reach out if you need any further assistance.

Best regards,

SHEilds

Rated 5 out of 5 stars

Quick response time/ effective support

Connor in Senior IT support was incredibly helpful. My issue was resolved after a short phone call and provided me immediately with the information I required. Great customer experience, thank you.

August 6, 2026
Unprompted review
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Reply from SHEilds Ltd

Hi Billie,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent. Connor is fantastic!

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

I thought joining online course of…

I thought joining online course of health and safety would be very hard for me buh I was allocated a supervisor called shaharazad ,the whole work was made easier than I thought

August 6, 2026
Unprompted review
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Reply from SHEilds Ltd

Hi Biira,

Thank you for your kind feedback! We're delighted to hear that you had a great experience Shaharazad. She is a star!

We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 2 out of 5 stars

closing interview personnel

having completed my DN papers I have had closing interviews with the Sheilds personnel, one said to me 'do you not think you are too old to be doing this course' and the other one told me to 'watch my tone' when I asked him to stop repeating the questions he was putting to me and give me time to answer. I explained he did not require to keep repeating the questions to me and patronising me while doing so and let me answer his questions he was asking , we got there in the end, but the closing personnel really need to understand the time and effort students like I put into such papers and the content within them can be vast, asking students questions on specific items in the scenario does not bear well when the scenario has multiple answers to their 'specific ' questions set by the scenario given, to ask whether someone is ' too old to do a course' and for another to tell them to 'watch their tone' when THEY are not being clear and concise with THEIR questions is very rude to say they least and very unprofessional and also very degrading and patronising to a student who has put in so much effort to try and pass this very difficult paper.

August 5, 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for sharing your feedback, and we are sorry to hear about your experience with your closing interviews.

Please note we are taking the concerns you have raised very seriously and we are currently investigating this for you.

As soon as we have any further information regarding this, we will be sure to update you.

Kind regards,
SHEilds Ltd.

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