Shelly Reviews 195

I got over 60 different brands IOT devices and Shelly ones are the most reliable and better configurable.
They are easily integrated into Home Assistant, Google and Alexa.
Accuracy of the PM an 2.5 with the covers is the best.
Also the scripting gave me more possibilities I had not in mind.

Had a couple of issues but quickly answered by the support team, giving a good solution even out of warranty period.
10/10 rate from me.

Initially already really happy with their products (I have a few bulbs and plugs), but when one of the bulb broke they got back to me within an hour of sending the support ticket, and after I provided the information they asked sent me vouchers that covered a new one and free shipping soon after. Everything was solved within a day!

Great Support

Received ordered product as promised and worked as described. Highly recommend

Great customer service and fast response times.

I have been a customer since 2019. Since then, I've opened 3 tickets, and another one recently. I can say I always got good technical explanations and very fair support.

In my perspective, Shelly keeps doing great in the following areas (being also the reasons why I keep purchasing Shelly devices):
- The devices work as announced, being reliable and having proper documentation, in general.
- Shelly keeps investing to allow customers to be able to have devices communicating locally instead of moving to cloud lock-in as many other companies do - for instance, now having Z-Wave or Zigbee devices is a perfect example of this (btw, the Home Assistant integration works perfectly for all devices I have).
- At last, every time I had to open a ticket, I always obtained very fair support - I have other devices from other companies, and I can say Support is one area where many other companies are failing, so this is again other very important factor that leads me to continue using and recommending Shelly devices.

i asked a question about firmware upgrades, and it was answered in a few minutes. Cannot beleive such good service. Thankyou Shelly.

Very pleased with the products they sell. I have products for 2 years and no problems.
Even if when I encountered an issue support was very helpful and resolved the issue fast and professional. Thank you :)

I requested help a couple of times from Shelly, it took them less than 12 hours to answer. I don't know what they promise but the answers are always faster than I expect. So far all issues have been my fault for doing something wrong. I am very satisfied with the product 3EM Pro.. to add more products will get expensive but I like not having to tear up my house to modernize my house.

Great customer service. Had problems with a Shelly Pro 3EM device, and after a couple of explanations from my side sending evidence to Shelly, a voucher for a new device was issued.Another thing I loved contacting them: No standard pre-fab answers, someone reads and understands my problem. Not the case with other companies....
I must say, I am very satisfied with Shelly,

I was having issues with s PID controller running as script inside shelly pro, I started out with the notion that shelly had made errors and I was looking at a bug.
turns out I hadn’t scripted correctly, support was after s bit going forth and back able to tell me where I did wrong, why it didn’t work and what to do to make the script stable and better.

I mean world class service and support on such small, cheap device.

I really really like the shelly stuff

Have ordered from their website on multiple occasions and always had a positive experience. This last time the delivering company in Sweden "damaged" the package and "lost" some items. Upon notifying Shelly they promptly investigated on their end, and within hours a new package with the missing items where on the way. Excellent service for an excellent product!

Gradle buildI have home automation products from several brands, and some have disappointed me, but with Shelly you always feel safe, satisfaction is total, and the technical support is super friendly and fast.

I’ve been using Shelly products for a few years now, and I use it as my main brand for automations within my home. They have an amazing products, a really good looking and complete app that allow setting everything the way I like it. I starting buying their products directly from their website during the Black Days 24 and I’m impressed for their efficiency. The delivery arrived after a week, and any issue or question was solved by the Customer support team in a fast and efficient way.

Excellent support service
In less than 24 hours they arranged a free replacement for my faulty device.

I have quite some shelly devices at home and one was broken after only 2 years. I opened a ticket and: it got replaced. Great service, many thanks to the support team

Awesome support with the Shelly products. We use about 150 devices at home and at work.

Their response time and helping is absolutely fantastic

The Shelly products themselves are excellent, good value and versatile. I’ve recently had the need to speak to the customer service department who are just as good. Quick to respond, understood my problem and resolved it with little effort. Thank you.

Very satisfied with my Shelly 1 Mini Gen3. The customer support was also great when I needed help regarding some questions I had about authentication. Can only recommend