Shelly Reviews 195

When submitting a support ticket, you get a fast response (max. 1 day) from someone who actually reads your issue.
It did not feel like standard answers as most support teams work.
At the end the issue was found in the FW of the device (so not my fault so the say), and the good thing is, that it was admitted directly. No talking around it.
Really good support.

I’ve quite a few Shelly devices, and unfortunately I have one with a fault. I raised a support ticket and the support team responded very quickly. After seeing a video illustrating the problem, they issued a voucher for a no quibble free replacement.
Top service and I am very happy with their products.

I have the 16amp modules but as soon as you use a 3kw resistive load it trips out on over temp, waste of money, I will go back to fibaro

I am a Shelly consumer for years now and have been starting to automate my home with IObroker and later HomeAssistant both with integration into Apple HomeKit with around 45 devices today. Shelly is offering devices at a fair price for a lot use cases. Of course devices can be delivered with a defect or having that later but Support is always quickly answering request and offering easy solutions like replacements of DOA.

Great products, very innovative, easy to set up, easy to use, great support!
Best in home automation!

I do not recommend anyone to choose "Shelly home automation". This system does not work. Even Shelly technicians were unable to set it up and we still have non-working contacts, lighting, sensors, etc.
They just set up one sensor and turn off another thing.
They may be good for automating some production or fire alarm system, but for Home automation system they are a complete zero - they are useless. We regretted 100 times that we made our apartment with them.

I have deployed several Shelly devices at home and I am very satisfied.
I just had a couple of issues but have been quickly fixed with the excellent support via email and eventual device replacement when needed.

Top products, perfect Support and communication for more 5 Years!

Problem of inclusion of two shelly 2.5 solved brilliantly in a few minutes. Thanks for the great service

Very quick replay and show a way to solve my problem i did not think of. Nice and very friendly conversation

I have had a malfunction of a Shelly EM device.
Their customer care proved very responsive and provided the free replacement part very quickly.
Good job! Thank you

So far I'm quite confident with all my shelly-devices (which are 1pm+ and 3EM), the app and the functions.

A service-request was resolved within a few working-hours.

I had a problem with Scenes using time triggers in combination with voltage values from a Shelly AddOn. Shelly support reacts within one day and my issue was solved. This support is really excellent.

Had an issue with the firmware update of some bluetooth devices (stuck in the process and were no longer accessible). Response from service was fast: opened the ticket saturday(!) morning, received an answer saturday(!) afternoon with detailed instructions to solve my issues. Was a complete success, all devices are working fine now - can't be better.
Best about their devices is the fact that they are open to multiple home automation solutions (i'm using Homeassistant) without(!) cloud connections, running completely locally. At the moment i have about 20 Shelly devices at work and more are definitely coming.
One closing word to the support: as someone who works himself with a ticket system i can tell you that any response time below 24h is superb!

I bought from an online shop.
Shipping was fast.
The technical support which I needed replied quickly and came up with a perfect, instantly working solution.
Top Service!

I bought in your website where you describe the shipping is 2-4 bussines days. It already past more than that. Whant to know what is the problem? This is a bad first purchase experience.
Already opened a ticket but dont get any anwsear from the case.
Still no packages or money! Bad customer services!
NÃO RECOMENDO COMPRAREM AQUI, NÃO SABEM DA ENCOMENDA E NAO ME RESOLVEM O PROBLEM. PROMETEM ENTREGA ENTRE 2 A 4 DIAS E É FALSO. MAUS SERVIÇOS POS VENDA.

I've started using Shelly relays in early 2023, and had contacted them before with questions while planning my non-obtrusive smart home enhancements. So far it's been smooth sailing and I've had only pleasent experiences with their support team. I've had one device fail, out of 60, and even though it had been bought over a year ago, maybe even 2.5 years ago (I ordered multiple batches), they issued a replacement.

Excellente company with customer centric approach. I have been using their products since their early days and I've never being dissapointed.

I've been using Shelly products for over 5 years, and they've been great—very useful and reliable. You can choose to use the Shelly app, or integrate the devices into your own system. I do the latter with Home Assistant, and all the products work flawlessly.

Here are some of the ways I use Shelly:

Smart lighting: I've made all the lights in my apartment smart. Now I can turn off all the lights when I leave, or create scenes that make certain things happen in a specific sequence.

Device control: I use Shelly plugs for my 3D printers. When the power usage drops below a certain threshold (indicating the print is done), the system turns them off automatically.

Temperature monitoring: I can remotely monitor the temperature and control the heating from anywhere.

One piece of advice: if you're planning to build a system using Shelly, start by sketching out your setup. Then test it thoroughly before putting it into full use. You're working with real power (240V or 120V), so safety is essential.

As we say in Flemish, quoting the poet Guido Gezelle: "Denk aleer ge doende zijt, en doende, denk dan nog." Translation: "Think before doing, and while doing, think again."