Shelly Reviews 195

Great tech but website seems to advertise ex vat prices to consumers and hides this in T&Cs. Now incurred clearance charge from courier. Wouldn't have ordered had I known.

Shelly is very responsive however please note that their support if for those who have purchased their product directly from Shelly or certified sellers, no amazon etc. I can understand this so not a complaint just a point.

When you need some proper support service. Then it's terrible. Just referring to their incomplete docs and asking the same question over and over again. When you have answered them

I’ve been using Shelly devices for a while, and they never disappoint. The setup was quick, the app is intuitive, and the performance has been very stable. I really appreciate how flexible the configuration options are — it integrates easily into my smart home system and gives me full control and monitoring.
Excellent build quality, responsive support, and constant firmware updates make Shelly one of the best smart home solutions I’ve used. Highly recommend to anyone looking for reliable and advanced automation devices.

Thanks to the competent, professional, and patient support from the Shelly support team, I was finally able to get the Shelly PMmini G3 up and running. I can recommend Shelly's products and support without any reservation!

Apart from a very good range of quality products for home automation at a reasonable prices, I must also commend Shelly Support Team. They are responsive and really able to solve the issues. Good work!

I have been using the technical solutions from Shelly products for several years now and I am very impressed with them. Even with technical problems, the support team provides very professional help.

What made my experience great was the combination of reliable devices, clear documentation, and excellent customer service. Thanks!

I reported multiple faulty devices and got vouchers for all of them, to replace them with the newest generation of the respective devices.

I had an issue with old firmware on my Shelly PRO 2PM. I raised a ticket and within 6 hours I had and up to date firmware PRO 2PM and working properly.

Very courteous, very accurate and timeous like a well oiled machine.

I had an issue with the Shelly powered device "Smart Thermostat" I couldn't change the temperature via MQTT. After my inquiry, the Shelly-Team send me all the information I need.

Thank you! You did a great job!

I bought more than 20 Shelly devices since last year. Most of them had reliability issues due to old software versions.
One Z-wave shutter had a stuck relay and was immediately replaced. I also had three defective Zwave 1PM that wouldn't switch off reliably through Z-wave command (software issue).
The communication with support was a bit difficult at the beginning (my detailled description was misunderstood or not read properly) but it improved significantly over the time and I was very happy with the latest person.
I do hope the quality of Shelly devices will improve over time since Z-wave are not the cheapest devices and my noname zigbee devices proved to be much more reliable, in particular during recovery after a coordinator update or power shortage.

I had a problem with a recently purchased Shelly 2 3rd generation device.
After some technical enquiries I was provided with a replacement coupon for the device

I was having issues with EM50 not reporting historical consumption. I tried everything in the support pages. I contacted support and to my surprise they contacted me on the day and by the next day problem solved. Great support, I will be buying more of their products.

Its over a month since I placed my order and I've still not received it. I've had several responses via there ticketing system (they are quite quick to respond), but no actual stuff yet...
I've made successful orders in the past, so 3/5 rather than lower.

Wasnt able to integrate a shelly plus plug s into my it framework and informed shelly about my problem. i got immediate support and the issue was resolved one blink after i got in contact with the shelly help desk. many thanks and well done!

Hi, my device (Shelly 1PM Gen3 ) was broken after 2 years of nice working 24/7. The vendor told me, that I have 3 years warranty and a free replacement will be done. Even the shipping costs are covered. Happy customer created.

I have bought a lot of shelly components in the believe that they were good products. Sorry to say, then don’t live op to expectations. I am trying to use them with Homey Pro and they lag, problems with installation. They function almost ok in the shelly app, but if you are going too use them with Homey Pro - DON’T buy!

Thank you.
What you've done with my issue goes beyond the trust between company and customer.
The truth is, there are few companies that respect customers who, despite themselves, have found themselves in an awkward position.
In my case, I thank you for re-send my order, which I never received despite the delivery company signing the receipt.

Hello,
Thank you for your quick and efficient response!!
My problem has been resolved, and I thank you for it.
With such a high level of after-sales service, I understand why you are a leader in your sector.
Keep it up!
Thank you again.
I wish you a pleasant day.
Sincerely,
Christophe.