Regan at Shelly Motors was great from start to finish. He listened to our needs in finding a second hand car and communicated well throughout, without being pushy! We actually found a car elsewhere bu... See more
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See what reviewers are saying
Very disappointed with Shelly Motors, an official Kia dealer. I booked an MOT and service, paying an extra £20 for collection and drop-off — a hugely helpful service as a single mother with a newb... See more
I bought my KIA Niro from Shelly Motors in Epsom. Our Sales Executive Regan Hardy was professional and on point from start to finish. He highlighted all possible avenues so no hidden costs/surpr... See more
They take your money happily … but they don’t provide you with the extras you pay for. DiamondBrite hasn’t been applied, still not received confirmation they are owners of my part ex but quick to rece... See more
Company details
Written by the company
A distinguished family-owned car retailer with a rich legacy in the automotive industry. At the heart of our business, we hold dear the values of family, and our commitment to exceptional customer service is unwavering. Whether you're in the market for a new, used, or Motability Car or seeking assistance from our Service, Parts, or Rental departments, we're here for you. If you're in search of a new Kia, our friendly and knowledgeable team is here to assist you in finding the perfect match for your family's needs. For vehicle maintenance, our state-of-the-art aftercare facilities are managed by a team of highly skilled, Kia-trained technicians capable of handling repairs, services, and MOTs. We invite you to explore our wide range of products and services by reaching out to us. Located in Epsom, Surrey, just 3 miles from Junction 9 on the M25, our showrooms are open seven days a week. You can also utilize our Live Chat, online enquiry forms, or simply give us a call for more information.
Contact info
Felstead Road, KT19 9QG, Epsom, United Kingdom
- 02031306713
- info@shellymotors.com
- www.shellymotors.com
3.1
Average
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 2 weeks
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Amazing sales team & customer service
Amazing sales team & customer service!
I would recommend to everyone ! I love my car and will definitely go to them for my next
December 15, 2020
Unprompted review
DO NOT USE SHELLY MOTORS - CON ARTISTS!
Shelly Motors serviced my Kia recently. They did not fully service it as per the service agreement that I purchased prior to the service. I emailed them several times without reply. I contacted customer services, and they were as useful as a chocolate teapot. They suggested that I call Shelly Motors, I asked that he contacts them and asks them to reply to my email. Still no reply several weeks later. I will not be using Shelly Motors again as I have lost trust with them. I will not buy another Kia next time either!
December 7, 2020
Unprompted review
Absolutely APPALLING service by Shelly…
Absolutely APPALLING service by Shelly motors Kia dealership. I booked a test drive for 10am on Saturday, arrived on time and was asked to wait. 15 minutes later the receptionist told to wait as Rob the sales guy was busy. After 30 minutes of waiting still nobody attended us. All the customers that came after us were being attended. Someone who looked like a 'sales manager' came and asked what we wanted. Then he said by mistake Rob took someone else instead of us. REALLY? Why was our appointment booked then!?
Then after 45 mins of wait the 'manager' apologised very rudely as if it was our problem. He said there was our name on the board but no time mentioned. I said we should have been done with the test drive by now. To which in a very confrontational manner he said 'What do you mean? Are you here to buy the car or just test drive it?'
SERIOUSLY guys?? Do you expect people to buy from you after such a HORRIBLE customer service?? Do they not have the courtesy to let the customers test drive before buying a car??
The manager apologised again later. But no amount of apologies are enough with such a behaviour. Looking at some other reviews as well, you should definitely AVOID them. Unless of course you don't value your own time and dignity.
October 24, 2020
Unprompted review
Worse sales and showroom service
Worse sales and showroom service I have ever received in my attempt to purchase a new car even though I made an appointment to test drive a vehicle and find out all the possible purchasing options available. I never did received the finance quotes from the sales person that were promised by email. I did follow up with a complaint and was contacted by them however my experience was so bad that I won’t be going back there. Shame as the Kia Nero is a good car. I have now purchased a car from a company who gave a most excellent showroom, test drive and hassle free buying experience.
October 9, 2020
Unprompted review
Fantastic car buying experience
Fantastic car buying experience
We met with Tom in sales who was excellent
He knew every element of the KIA Rio car we purchased. I will definitely go back to Shellys when I want a new car or upgrade as the service was excellent.
Thank you Tom/Shellys
Lisa Marie (purchased on 14 June 2019)
June 14, 2019
Unprompted review
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