The pieces they sell are beautiful, handmade, flattering and high quality. Had a slight issue with the wait times for shipping to the US, but i made my order right as the brand was preparing to releas... See more
Company replied
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Review summary
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Reviews shaping this summary
Super cute and happy with purchase! Definitley recommend - exactly as advertized. My only qualm is shipping took forever and the purple swim suit wasnt as "rich" as the image but still cute.
Company replied
I had ordered my daughter 2 bikinis and a dress and she couldn’t be happier, the colours are beautiful and great quality too! They came on time with no issues, I’d be more than happy to purchase again... See more
Company replied
Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me... See more
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Company details
Written by the company
Sherbert Lemons is a UK swimwear brand built around one standard: pieces that perform as well as they look. Not just for the photograph, but for the full two weeks. In the water, on the pool deck, into the evening. Everything is designed in-house. The prints are original. The fabric is premium double-layered Lycra on every piece, fully lined, chlorine and salt-resistant. The cuts are developed for real fit, not just samples.
Contact info
United Kingdom
- www.sherbertlemons.com
3.6
Average
178 reviews
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality swimwear 🫶🏼
August 29, 2024
Unprompted review
Reply from Sherbertlemons
Thank you so much for your kind words! We’re so happy to hear that you love the quality of our swimwear. Your support means the world to us, and we can’t wait to have you shop with us again!
Best,
Sherbert Lemon's Team x
ABSOLUTELY LOVE
I ordered the abstract triangle bikini set and it is stunnnnning!! Definitely true to size, absolutely love it. Sherbet lemons communication was also great, will 100% order from here again.
August 28, 2024
Unprompted review
Reply from Sherbertlemons
Thank you so much for your lovely review! 💛 We’re thrilled to hear that you love your bikini and that the fit was perfect! It means the world to us that you had a great experience with our communication too. We can’t wait to have you shop with us again! ✨
Best, Sherbert Lemon's Team x
Stunning bikini and brilliant customer…
Stunning bikini and brilliant customer service!
I ordered a bikini last minute for my holiday and it arrived next day! Amazing quality. Will definitely be purchasing from here again 🥰. Xx
August 21, 2024
Unprompted review
Reply from Sherbertlemons
🥰 We're thrilled to hear that your bikini arrived in time for your holiday and that you're happy with the quality and our customer service. We look forward to having you shop with us again soon! 😊
Absolutely obsessed with my bikini!
Absolutely obsessed with my bikini!! Such unique designs and colour materials while being high quality products. Can’t wait to purchase more from this brand!
August 28, 2024
Unprompted review
Reply from Sherbertlemons
We’re so glad to hear that you’re loving your bikini and appreciating the unique designs and quality materials! Knowing you’re excited to purchase more makes us incredibly happy. Can’t wait to see you shop with us again!
Bikini is perfect just like the pictures
Bikini is perfect just like the pictures and quality is amazing! It arrived perfectly in time for my holiday! I would definitely recommend💖
August 27, 2024
Unprompted review
Reply from Sherbertlemons
Enjoy your holiday, and we look forward to seeing you shop with us again!
Absolutely loved my purchases from…
Absolutely loved my purchases from sherbert lemon the quality was amazing on each item I bought. I also got boots of lovely compliments about my outfit I would 100% recommend. Definately worth the price and the people on there social media all seem so lovely !
August 14, 2024
Unprompted review
Reply from Sherbertlemons
😊 We’re thrilled that you found the quality worth the price and appreciate your kind words about our social media team. Your recommendation means a lot to us!
One of a kind designs & high quality
I’ve been shopping from this brand since it started and I’ve always had the most amazing experience with them, I always have strangers complimenting me and asking where my outfits I get from sherbert lemons are from😍
one of a kind designs you can’t find anywhere else and hand made with high quality fabric, SL will always be my fav holiday & festival shop. 🫶🏽
May 17, 2024
Unprompted review
Reply from Sherbertlemons
It’s amazing to hear that you’ve been with us since the beginning and that you consistently have such a great experience! 🫶🏽 We’re thrilled that our designs and quality have stood out and that your outfits are getting all those lovely compliments. We’re honored to be your go-to for holiday and festival wear!
Thank you for your continued support, and we can’t wait to see what you choose next!
Bikini come quicker than I expected
Bikini come quicker than I expected! Fitted true to size and the quality is unreal! I felt so confident when I wore it in Marbella!
August 27, 2024
Unprompted review
Reply from Sherbertlemons
We’re thrilled that you felt confident and fabulous wearing it in Marbella. Thanks for sharing your experience with us!
Looking forward to your next order!
The best quality of clothing!
The best clothing brand that I have received! The clothes always arrive in perfect condition, perfect quality. I think they design the most insane designs that I'm always obsessed with! The collections are just wow.
August 26, 2024
Unprompted review
Reply from Sherbertlemons
We’re over the moon to hear that you think so highly of our brand and designs! 🌟 Your enthusiasm means the world to us!
Not Worth The Money
This company was such an unpleasant customer experience. I was so excited to order from them as I seen their IG ad and was thrilled that they had XXL sizes. I placed my order with standard shipping that should have arrived before my holiday. However, my package took a week to be dispatched and there was no update until I had to repeatedly email them, which they replied with a blunt message saying they dispatched my order with next day shipping. The bikinis came and I was so disappointed in the quality and sizing. The XXL sizing resembles a medium at best and they were no labels to even check if it WAS a XXL. The quality was too thin and the straps easily breakable. I had ordered bikinis from ModaMinks and they are the same price point, but their bikinis are worth the money as the quality is amazing. Very disappointing experience and will not be shopping here again
August 27, 2024
Unprompted review
Reply from Sherbertlemons
We’re sorry to hear that you weren’t happy with your experience. We take great care to ensure our sizing is accurate and true to our size guide, but we understand that fit can feel different for everyone. Our bikinis are handmade with high-quality materials, and we always aim to provide the best possible product and service.
We appreciate your feedback and are always here if you’d like to discuss anything further—please feel free to reach out to us.
Best,
Sherbert Lemon's Team x
Amazing customer service & beautiful…
Amazing customer service & beautiful quality products! Changed my mind on a style and they sent me an exchange out just in time for my holiday 🩷
August 20, 2024
Unprompted review
Reply from Sherbertlemons
Thank you for your support, and we hope you had a fantastic time!
Terrible customer service, no reply from company on 5 different occasions
Placed an order at the end of June have contacted the company 5 times now to get an update on my order as I thought ordering 3 weeks before my holiday would be enough time. Order should be arriving at the latest tomorrow however not one update on this parcel. I have tried to contact the company through email, instagram DM, live chat, and instagram comments and have had no reply whatsoever.
I am not happy at all with customer service there is no phone number to call to complain. I feel I have been scammed and don’t know who to take this to.
June 30, 2024
Unprompted review
Reply from Sherbertlemons
We’re really sorry to hear about your frustration and understand how stressful this must have been. We checked the tracking, and your order was delivered on July 10, 2024, at 14:43 via Glasgow Rutherglen DO, which was within the expected time frame based on our policy, especially during our peak season.
We also apologize for the lack of communication. As a small business with everything handmade to order, we always try to respond as quickly as possible, but we see we missed the mark here. We’ll definitely work on improving our response times in the future.
If you’re still experiencing any issues with your order, please don’t hesitate to reach out to us at sherbertlemonsstore@gmail.com so we can make it right.
Amazing quality of products
Amazing quality of products, customer service and delivery! I placed an order with express shipping 4 days before my holiday and it arrived with an entire day to spare before departure! Such friendly customer service help, and incredibly accommodating! ♥️
June 19, 2024
Unprompted review
Awful customer service
Been waiting 3 weeks and there is no communication from this company! NEVER AGAIN
June 12, 2024
Unprompted review
Reply from Sherbertlemons
I'm really sorry to hear that you've been waiting for 3 weeks without any communication from us. This is definitely not the experience we want for our customers.
Please reach out to us directly at sherbertlemonsstore@gmail.com referencing trustpilot and your order number so we can get this sorted out for you right away. We want to make this right and ensure you receive your order as soon as possible.
Thanks for your patience, and again, I apologise for the inconvenience.
AWFUL COMPANY
DO NOT BUY FROM THIS COMPANY ABSOLUTELY DREADFUL. Ordered from them on the 29th of April only just arrived a whole month later after saying 5-7 days delivery time frame. Emails ignored, instagram messages ignored - would not order from them again - no returns accepted and now it’s missed my holiday. RIDICULOUS
May 26, 2024
Unprompted review
Reply from Sherbertlemons
Hi,
We are incredibly sorry to hear about your experience and sincerely apologise for the inconvenience you have faced. Your feedback is very important to us, and we deeply regret that we did not meet your expectations.
It’s clear that our service fell short in several areas:
Delayed Delivery: We apologize for the delay in your order's arrival. We understand how frustrating it is to receive items later than promised, especially when you were counting on them for your holiday.
Communication: It is unacceptable that your emails and messages went unanswered. Our customers deserve timely responses, and we are taking steps to improve our communication processes.
To make this right, we would like to offer you the following:
Immediate Assistance: Please reach out directly to our customer service manager at sherbertlemonsstore@gmail.com referencing Trustpilot and your name order number in the subject so we can address your concerns promptly.
Compensation: We would like to offer you a discount on your next purchase as a gesture of goodwill. We hope this can, in some small way, make up for the inconvenience caused.
We also want to clarify our returns policy, as it seems there might have been a misunderstanding. While we do have certain guidelines for returns, we strive to be flexible, especially in cases where our service has not met our standards.
We truly value your feedback and are committed to improving our services. Your experience has highlighted areas that need attention, and we are taking concrete steps to ensure this doesn’t happen again.
Again, we deeply apologise for the negative experience and hope you give us another chance to provide you with the quality service you deserve.
The quality is great and the bikini is…
The quality is great and the bikini is the perfect thickness.fast delivery definitely would recommend
May 24, 2024
Unprompted review
Reply from Sherbertlemons
Thanks a bunch for your awesome feedback! I'm thrilled that you're loving the quality of our bikini and that it arrived so quickly. Your recommendation means a lot to us!
Stunning & high quality
Loved my hand made dress for previous Xmas party so much so tried a new bikini for Summer and I love it! Fits like a dream!! Thanks again xxx
May 22, 2024
Unprompted review
Reply from Sherbertlemons
Thank you so much for the lovely review! We're thrilled to hear that you loved your handmade dress for the Christmas party and that your new bikini fits like a dream. Your support means the world to us!
Thanks again and enjoy your summer! xxx
Best in the business
Best in the business, always is so quick with orders so professional and always makes it exactly how I want! The quality is unreal can’t get any better !!! Love sherbet lemons so much xx
May 23, 2024
Unprompted review
Reply from Sherbertlemons
Wow, thank you so much for your amazing review! We're thrilled to hear that you love Sherbert Lemons and that we've consistently met your expectations with quick, professional service and high-quality products. Your kind words mean the world to us!
Thanks again for your support! xx
First order was late had to ask…
First order was late had to ask multiple times when will it be shipped once received not good quality and you can only get store credit I understand they have on policy’s but( iv ordered from places that hand make and are much smaller companies that offer full refund and can send of faster) so I ordered another one simply because you have to postage to send back was expensive also only good thing I can say is they process the gift card fast. So ordered the next bikini once again very delayed had to ask then offerd to refund which I wanted said would have to refund on gift card which is not a refund they basically trap you into just spending so wouldn’t bother can get better quality bikinis on plt way over half the price seem to be to busy sending pr to influence rather than sending of paying customers orders
May 1, 2024
Unprompted review
Reply from Sherbertlemons
Hi,
Thank you for sharing your feedback with us. I’m really sorry to hear about your experience – it sounds super frustrating, and we definitely didn’t mean to let you down.
I know waiting for your orders is disappointing, especially when you’re excited about getting new bikinis. We’re working hard to speed things up and ensure this doesn’t happen again.
I’m disappointed to hear the quality wasn’t what you expected. We make everything to order in order to change consumer mindsets from those mass produced brands who use cheap labour to manufacture. We really want you to love what you get from us, so your input is super helpful for us to improve.
Our store credit policy is meant to make returns easier, but I understand that it can be annoying. We’re looking into ways to make this better for you.
We truly value all our customers, not just influencers. Your satisfaction is really important to us.
If you’re open to it, please reach out directly at sherbertlemonsstore@gmail.com referencing trustpilot in the subject so we can sort this out for you. We really appreciate your patience and want to make things right.
Thanks again for your feedback!
The most amazing handmade pieces!
The most amazing handmade pieces!! Came so quick would highly recommend
May 22, 2024
Unprompted review
Reply from Sherbertlemons
Thank you so much for your awesome review! I'm thrilled that you love our handmade pieces and that they arrived so quickly. Your recommendation means a lot to us!
Thanks again for your support!
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