Sherborne Upholstery Reviews 

The response to my call was totally wonderful, I needed a replacement part for my recliner (which I love love love) I was connected to Jennie .. another human!! And the part arrived next day !!!. Such courteous and efficient care for customers is really valuable and made me feel very warmed the staff there… thank you to the staff and Sherborne… they do care .

I’ve contacted Sherborne in 2022, when I had a problem with my rise & recliner. Angela was extremely helpful and we soon got the problem resolved. This year (2024), I contacted Sherborne again to request a new hand controller and was very quickly sorted, it arrived in the post the next day. Fantastic customer service. Thanks to everyone there.

On the phone they were extremely helpful and friendly, despatching the replacement part speedily.

I have a Sherborne recliner settee and armchair which is getting on a bit (12 years) and the recliner action mechanism was worn out on the armchair.

After making contact with Julie Shaw at Sherborne, she managed to track down a replacement for me and after fitting, the armchair can continue in service for a while longer. The furniture is so well made, it is built to last, something you don't see often these days!

Absolutely fantastic customer service from Sherborne and of course, Julie Shaw... I'm a very happy customer...

I needed to replace my chairs remote control so I phoned Sherbourne and the call was answered by a human !!!
She was a very pleasant lady who knew exactly which one I needed simply by my description.
The remote control arrived through the post 2 days later and it was the RIGHT ONE !!
I really thought customer service like this had vanished forever.
WELL DONE Sherbourne and Thank you so much for being there and so easy to deal with.

Really fast service, great price. Real people answering phones.

I recently had a riser recliner delivered and I couldn’t be happier with it.

The fabric range was extensive and suited my preferences exactly & the qualityof their work is impeccable.

Customer service was a highlight for me. They were prompt in responding to my inquires and it is clear they really care about their customers and stand by their work.

Excellent customer service from initial contact to delivery. We bought our dear Mum a Cartmel motorised recliner with lift/tilt feature to help since a major stroke a few months ago. Her mobility has been severely impaired and consequently she has been suffering terrible depression and would regularly stay in bed all day. This beautiful chair has made a world of difference to her mood and she now happily gets out of bed each morning to sit in the comfiest chair we’ve ever known! We bought the petite size as she’s tiny and it fits her frame perfectly. We highly recommend Sherborne Upholstery, you will not be disappointed.

Repugnantly rude across the entire enterprise. Utterly shameful service.
Please never use this company, your money is better spent literally anywhere else.

I needed a new handset for a recliner chair purchased about ten years ago. Called the company and the lady in the spares department identified the part I need. The price was very reasonable and shipped one the day of ordering. Excellent and very friendly service.

Was having an issue with the power box on my chair and the reception lady & a man who I assume was in management went above and beyond in helping me resolve my issue to fix the problem I was having. I can not state how helpful they were & could not could not think more highly

I bought a Keswick riser recliner chair for my dad from a local company (Hackett and Baines in Shildon County Durham, and their service was superb) but I totally forgot to register for the after sales warranty and when I realised, I had missed the 30 day window by 5 days. I emailed the company and asked if I could purchase the warranty as it was my fault I had forgotten to post the paperwork. I received a lovely reply from Julie who said just to post the paperwork and the warranty would be in place when they receive it. This is excellent customer service in my opinion and my dad is very happy with the chair.

Recently Purchased a Riser Recliner from Sherborne, I had specific requirements due to my ongoing illnesses and the help I received was excellent. Great quality chair which I'm very happy with. Thanks

Contacted Sherborne regarding a weak spring not holding up the footstool on our 2 seater Milburn recliner. Their customer service spares agent was very helpful and understanding. As the part is relatively small she offered to send a replacement spring at no charge. Now that's what I call excellent customer service.

Sherborne suite had just over a year terrible quality bought from Best of Honiton neither company willing to accept faults, my advice do not buy.

We recently purchased a Sherborne reclining three piece suite as we’ve been very happy with Sherborne in the past. It is comfortable and the electric motors are quiet. However within days we noticed that the material on the seats and foot rests puckered after use. We were told that this was a dressing issue and we needed to smooth them out with our hands after use. Some disappear but some don’t. Sherborne sent out an independent assessor to inspect it and said that since fire retardant foam filling is now used, the padding is not as thick as our old suite. He has reported that this is not a manufacturing issue so Sherborne have closed the case. We are left feeling very upset and disappointed with a suite that looks like we’ve had it for years, not months!

My elderly mother in law purchased a keswick 2 seater and recliner from a local retailer.
She says it's the most comfortable lounge suite she has has ever had.
Great value for money and was delivered quickly as promised.
Kathleen is telling her friends how good her new suite is.
I have also put on a v good review for the retailer.
A great experience all round.

I purchased a Sherborne adjustable bed - helped me sort out my problems on mobility and poor sleep and i would thoroughly recommend their products - the bed is clearly made to last.

Hi, we have been trying to buy replacement remotes for our recliners, prices on eBay £84/£94.
So tried Sherborne Factory, brilliant, £43 each and here in 3 days, pleasant to talk to, super service, and of course very happy with price. I can only assume previous dissapointed consumers have had bad retailers who are responsible in law, not the manufacturers. Toshout.

Customer Service at Sherborne is non existent.
An electrical fault in a brand new riser recliner is blamed on the retailer. Sherborne refuse to accept any responsibility for the manufacturing fault. They have offered neither recompense, nor a simple "sorry". It seems I, the customer, have no right to complain! Their telephone manner is sharp and snappy. The receptionist was the worst; brickwalling me, and refusing to put me through to someone in management. Eventually did, but left me hanging, and didn't even tell me to whom , or indeed if I was being tranferred.
Sherborne outsource repairs to another company who are also short, sharp and unhelpful.
I bought 2 riser recliner chairs brand new. One doesn't work. The other, in use for only 2 weeks is making grinding noises. The filling in the chair upholstery is not the best and doesnt offer enough support. After little use there are gaps and creases in the cushioning and chair feels too soft. It seems Sherborne are scrimping on the filling.
I can't book an engineer until a repair package is delivered to me. So it goes on! An antiquated system relying on reputation alone.

I cannot recommend Sherborne because of their shoddy product and their poor customer relation skills.