Stressless® UK Reviews 2,263

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its exceptional comfort, quality, and stylish design, often highlighting its durability and support. Many people also commend the staff for their knowledge and helpfulness, and the delivery service is consistently described as efficient and smooth. However, some customers were dissatisfied with issues like delayed delivery times, problems with product assembly, or defects such as broken parts and uncomfortable seating. A few other people also felt that the quality of materials, like fabric, did not meet their expectations, with some experiencing issues like bobbling or collapsed cushions after a relatively short period.

What people talk about most

Product

Customers had positive experiences with product, often praising the comfort, quality, and design of the... See more

Quality

Users describe positive interactions with quality, highlighting the exceptional workmanship, aesthetics, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the efficiency, with some... See more

Staff

Consumers find staff to be very helpful and knowledgeable. Many reviewers praised the sales staff for their... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent service, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Craig & Rachel to get this order to fruition has been a perfect lesson in co-operation. Frightened at first by the cost (about a quarter of the leasehold price of my first London flat) th... See more

Company replied

Rated 4 out of 5 stars

Chair delivered on the 11th May. Immediate problem with the riser when we tried it out & contacted HSL, who requested a video. Having looked at that, they arranged for someone to come & look at it tom... See more

Company replied

Rated 5 out of 5 stars

My large Stressless Consul is brilliant. Very comfortable. It is my second one having used my previous one daily for well over a decade until I eventually wore it out. I like it's ability to tip right... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lenley’s furniture shop

Lenley’s furniture shop was very helpful and I had already purchased a stresslless chair from them so was very happy to return to buy the 2 seater sofa from them so was same range

May 13, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Rogers,
Thank you for taking the time to leave us your amazing feedback and we will share it with Lenley's as well!

Rated 5 out of 5 stars

I’m very happy with my Stressless…

I’m very happy with my Stressless leather chair, very attractive & extremely comfortable… an asset in my living room.

May 20, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Renee,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless leather chair!

Rated 5 out of 5 stars

Great chair

Great chair. Very comfortable and looks good

May 18, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Ashton,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Awesomely comfortable seats

Awesomely comfortable seats - you can feel you shoulders relaxing as you sit down. So far, quality looks good & the delivery service was very professional.

May 16, 2026
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Reply from Stressless® UK

Dear Selina,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless furniture!

Rated 5 out of 5 stars

Very comfortable

Very comfortable
Excellent finish
Delivery on time
Good value

May 17, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hepplewhite,

Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Stressless wing chair…

Really impressed with service and chair cant fault it from choosing to delivery every thing went so well

May 16, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Frazer,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

HSL WERE VERY KNOWLEDGEABLE ABOUT…

HSL WERE VERY KNOWLEDGEABLE ABOUT STRESSLESS CHAIRS !!
I MADE A DECISION THERE AND THEN
IT WAS WORTH THE WAIT FOR DELIVERY
WE ARE VERY PLEASED WITH ALL COMMUNICATIONS

May 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Child
Thank you for your amazing feedback, it is very much appreciated and we will be sure to pass on your feedback to HSL

Rated 4 out of 5 stars

Disappointing experience so far

Chair delivered on the 11th May. Immediate problem with the riser when we tried it out & contacted HSL, who requested a video. Having looked at that, they arranged for someone to come & look at it tomorrow but that appointment has been cancelled today by the service team & a new one made for June 8th, almost one month on from delivery. All very disappointing & not what we would expect from a very expensive chair.

May 11, 2026
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Reply from Stressless® UK

Dear Mr Carr
Thank you for taking the time to leave us feedback and we are sorry to read there was an issue. If you would like to provide further details by contact us consumersupport.uk@stressless.com we will be happy to follow this up with your retailer.

Rated 5 out of 5 stars

I ordered a stressless recliner through…

I ordered a stressless recliner through an uk agent: Reeds of Downham Market, Norfolk. At the show room I was given ample time to try out the different size chairs. Placing the order was straightforward & I received the chair at the end of the twelve week timeframe.
Now that I have had a few days to sit in it I can confirm that I am delighted with said product hence my rating of 5stars.

May 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Milford

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs! We will be sure to pass on your lovely comments to Reeds.

Rated 5 out of 5 stars

Everything is just fine.

The chair and footstool are both as they should be and exactly as we tried in the showroom.

May 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Durston
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

It all starts with Craig & Rachel as my supplier!

Working with Craig & Rachel to get this order to fruition has been a perfect lesson in co-operation. Frightened at first by the cost (about a quarter of the leasehold price of my first London flat) they patiently nudged me with best possible price and step by step support to the right decision and the chair when it was delivered by Craig , personally , exceed my highest expectations in quality, workmanship, aesthetics and comfort. A happiness place for life!

May 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Orpwood
Thank you for taking the time to leave such lovely feedback. If you wish to email us at consumersupport.uk@stressless.com with the name of your retailer we would be happy to forward your comments on.

Rated 5 out of 5 stars

Great choice of designs and options

Great choice of designs and options, all with excellent build quality.
Super levels of comfort.

Very pleased with our purchase

May 5, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Devon
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

The chairs are very comfortable but…

The chairs are very comfortable but they don’t have as much padding on the seat and back as the chairs we tried in the store I have sent the store photos of both chairs of the rucking both on the seat and back I believe Southons are forwarding them on to you.
David & Brenda Berry

May 1, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Berry
Thank you for taking the time to leave us feedback and we are sorry to read you are not fully satisfied with your chairs. We will liaise with your retailer on this matter and they will be in contact with direct.

Rated 1 out of 5 stars
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you for your feedback and we are sorry to to read your chair arrived damaged. If you wish to provide more information via consumersupport.uk@stressless.com we will be happy to look into this further and liaise with your retailer.

Rated 5 out of 5 stars

Beautiful Furniture

Beautiful, well made furniture that's incomparably comfortable. Ordered from a UK furniture store, made for me in Norway and delivered to my living room.

May 5, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Rose
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

Disappointed

Disappointed. I have had a Stressless recliner for 25+ years and it is still more comfortable than these new ones.

April 27, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear John,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Consul is a winner, again.

My large Stressless Consul is brilliant. Very comfortable. It is my second one having used my previous one daily for well over a decade until I eventually wore it out. I like it's ability to tip right back when I want a snooze.

April 27, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ian,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Fantastic Chairs

Fantastic Chairs

Simply the best chairs I own, would highly recommend.

Comfortable and will last many years

October 1, 2025
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Ryan,
Thank you for your positive feedback, we really appreciate it!

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