Stressless® UK Reviews 

2,343
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the products, noting that the chairs and sofas provide fantastic support for their backs. People also mention that the staff are exceptionally knowledgeable and helpful, while the delivery service runs smoothly and efficiently. Some reviewers were not happy with the delivery times, noting that it took considerably longer than expected to receive their custom orders. A few consumers also experienced unexpected issues with comfort or minor product flaws, mentioning that certain items felt too hard or caused discomfort during extended use.

What people talk about most

Product

Clients share positive opinions on product, highlighting that chairs and sofas are exceptionally comfortable,... See more

Quality

People report positive experiences with quality, highlighting that the furniture is exceptionally well made... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that items arrived promptly, on the... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting helpful staff and professional delivery drivers who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just treated ourselves to a stressless settee, chair and recliner. They are in an absolutely beautiful colour of sea breeze and for the first time chairs that are properly supporting our agein... See more

Company replied

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addi... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 86% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(2,343)

274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Browns

Excellent service from Browns. Quality chair and stool in the colour Latte. Delivery first class and old chair taken away.

September 2, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Kathleen,
Many thanks for your amazing feedback! We are glad you are happy with the service you have received from Browns of York.

Rated 5 out of 5 stars

Excellent quality furniture!

Easy to purchase, easy delivery, beautiful most comfortable furniture I have ever had the pleasure to sit on.
I love love love my new chair.

April 30, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mari,
Thank you for taking the time to share your experience. We're happy everything went smoothly and that you're loving the comfort and beauty of your new chair!

Rated 5 out of 5 stars

This is our fourth Stressless recliner-…

This is our fourth Stressless recliner- all superb
Great service from retailer(HSL -Glasgow) and Stressless who updated on expected delivery
Chair delivered before predicted date and in perfect condition

August 20, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Colin,
Thank you for your kind review. It's great to hear that both HSL Glasgow and Stressless kept you well informed, and that your happy with your new chair!

Rated 5 out of 5 stars

A most comfortable and easy to use…

A most comfortable and easy to use recliner that moulds to your body

August 13, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Robin,
Thank you for your feedback. It's wonderful to know your recliner provides such great comfort and support.

Rated 5 out of 5 stars

Easy to buy from viewing at HSL…

Easy to buy from viewing at HSL showroom to delivery. Very comfy chair.
Lots of useful information the company kept in touch throughout.

August 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms . Wallace,
Thank you for your lovely feedback. We're delighted you found the whole process easy and that you're enjoying your comfortable new chair!

Rated 5 out of 5 stars

Beautiful leather chairs and orotection kit.…

We have just treated ourselves to a stressless settee, chair and recliner. They are in an absolutely beautiful colour of sea breeze and for the first time chairs that are properly supporting our ageing backs. Extremely well made and they are delivered with each chair carefully boxed. We have also bought the stressless protection kit which includes a delicate cleaner, cloths and protector. The whole process of ordering is very easy.

August 8, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Jo,
Thank you for your lovely feedback! We're thrilled to hear you're enjoying the comfort, support and beautiful colour of your new Stressless furniture. It's great to know the ordering and delivery process met your expectations. Wishing you many years of relaxation and comfort!

Rated 5 out of 5 stars

Ease of ordering from supplier.

Ease of ordering from supplier.
Delivered in the time frame promised
Chairs are comfortable and support where needed.

August 14, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mags,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Amazing sofa so comfortable.

Amazing sofa so comfortable and stylish. Really good price from Ely’s Wimbledon and excellent delivery time. Would recommend.

July 22, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Knowles,
Thank you for your lovely feedback! We're thrilled to hear you're enjoying the comfort and style of your new sofa and that you received great service and delivery from Ely's Wimbledon!

Rated 5 out of 5 stars

Have had Stressless 16 plus replacing…

Have had Stressless 16 plus replacing the old one with new .
Been very pleased and the furniture people were
Very careful bringing it in well covered no plastic on it.
This one at the moment feels very hard but I guess
It’s new not had people sat on it .
Quality is very good , but I still have one old what I call an egg chair the leather seems different but well used .so hope this one will be as good.

August 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Lorelei,
Thank you for taking the time to leave us your feedback. We're delighted to hear you're pleased with the quality of your new Stressless chair and the care taken during delivery. New chairs can feel a little firmer at first, but they do soften and adapt with use indeed.

Rated 5 out of 5 stars

They are beautifully made and ooze quality.

I’ve purchased a Stressless chair before and quite honestly I wouldn’t buy anything else other than Stressless again. It’s the only chair that I find helps me with my back pain. It’s so comfortable and beautifully made I just love them and at the same time they look great!
You do have to wait quite a while for them to arrive however, the wait is worth it.

July 10, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Rob,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless chair!

Rated 5 out of 5 stars

The best furniture

We bought a new recliner chair to match a very old one and a Stressless sofa. The quality and comfort is second to none. We also have Stressless dining room chairs.
The benefit for our backs is great and we recommend all chairs whether you have a bad back or not.
We love them

August 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Joan,
Thank you for your continued loyalty and recommendation. Enjoy many more years of comfort with Stressless!

Rated 5 out of 5 stars

Great product, delivered on time.

Delivery date met, good people to deal with, price i was expecting and the product is excellent - what could be better?

August 2, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Trevor,
Thank you for your fantastic feedback! We are happy that everything met your expectations, from the delivery and service to the quality of the product.

Rated 5 out of 5 stars

Excellent service

My Stressless furniture was delivered much sooner than expected. Delivery was very good.

July 31, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Paulette,
Thank you for sharing your experience, it is very much appreciated!

Rated 2 out of 5 stars

Why does my very critical review and…

Why does my very critical review and record of chair supplied in a state categorised by Stressless UK’s own appointed inspector “never properly assembled, broke after less than 3 weeks …unrepairable” not appear in your review summary?
Sincere apologies to back action who I am sure provide an impeccable Service. This whole review is related uto my experience with Stressless UK
No slur on back action is implied appropriate or intended

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Delivered early. Looks and feels fantastic. There was a mark on one of the seat cusions and this was viewed immediately and a replacement seat is on its was. No dispute, no discussion. Outstanding service.

August 5, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Williams,
Thank you for your wonderful feedback! We're delighted to hear you're pleased with both the look and comfort of your Stressless chair. We're also glad our team was able to resolve the issue with the cushion quickly and efficiently.

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