Stressless® UK Reviews 

2,305
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently commend the exceptional comfort and high quality of the products, often highlighting their aesthetic appeal and robust construction. The staff in stores are frequently praised for being knowledgeable, helpful, and providing excellent service. Many also appreciate the efficient and timely delivery, with items often arriving as promised or even earlier. However, some customers noted discomfort with certain products, describing seats as too hard or causing pressure points and pain. A few also felt that initial quality control could be improved, citing issues like cosmetic flaws, incorrect assembly, or concerns about long-term durability. Additionally, some reviewers experienced longer than expected delivery times or encountered difficulties with post-sales service and repairs.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight with the comfort, quality, and... See more

Quality

Users describe positive interactions with quality, often highlighting the exceptional comfort, craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and efficiency of... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and efficient... See more

Service

Reviewers mention positive feedback about service, with many praising the professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful staff at shop. Easy to keep in touch & clear information. As manufactured to order, had to wait 10 weeks to arrive in UK + a further couple of weeks for delivery to home. Delivery staff he... See more

Company replied

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 5 out of 5 stars

Working with Craig & Rachel to get this order to fruition has been a perfect lesson in co-operation. Frightened at first by the cost (about a quarter of the leasehold price of my first London flat) th... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,305)

263 reviews in the last 12 months

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Rated 5 out of 5 stars

Very comfortable and well built

Very comfortable and well built

June 19, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Guy,
Thank you for your feedback, we are pleased to know that you are enjoying the comfort of your new Stressless chair!

Rated 5 out of 5 stars

Very very comfortable

Very very comfortable. Great support for me as I do suffer from back problems.

June 17, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Newberry
Thank you for taking the time to leave us feedback and it is lovely to hear the comfort and support is helping with your back problem.

Rated 5 out of 5 stars

At last a chair that fits me.

Requiring a chair in which I could rest as well as for sitting I opted for the Stressless Consul, small size. It's perfect and so good to have a seat where my feet touch the ground. Should I wish to 'put my feet up' the accompanying stool is ideal. Easy to recline. Quality is great and delivery was when promised and on time.
Early days yet but very happy with it.

June 3, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Sandra,
Thank you for your feedback. We're delighted to hear that your Stressless Consul is proving to be the perfect fit and that you're enjoying the comfort, support, and ease of reclining.

Rated 5 out of 5 stars

Stressless Wing Chair & Footstool

Product:
The Stressless Wing is well made and exceptionally comfortable. Supports me whether I sit upright or partially/fully reclined.
Delivery:
On-time - both in terms of waiting time for product to be ready for delivery ... and at arranged date/time of delivery.
I'd been given to expect a caring delivery team who would make sure it was placed where I wanted it and would explain how to adjust the chair and footstool. However, on the day, the product was just put in the room, signed for and that was it! Very disappointing.

Fortunately, I visited the shop where I had purchased it and they explained what I needed to know. Armed with this information, I was able to find the perfect settings for me.

Suggestion:
Perhaps an instruction leaflet could be included. This would benefit the original owner and anyone who subsequently obtained the product.

June 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Anne,
Thank you for your feedback. We're delighted to hear that you're enjoying the comfort and support of your Stressless Wing and that the delivery was on time. We’re sorry, however, that the delivery experience did not meet your expectations regarding setup and product guidance. We appreciate your suggestion about including an instruction leaflet and we will share it with the relevant team for consideration. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Justifying my indulgence…..

I have hankered after a Stressless recliner for about 40 years after trying one in a showroom. It has always been at the top of my wish list but the very bottom of my priority list, until I retired recently. My present to myself on retirement was my Consul chair and footstool which I absolutely love.
I had previously bought a budget (although not cheap) swivel recliner for my son to use as I hog the sofa! That proved false economy as it wobbled after a few weeks, was quite uncomfortable after an hour or so and I also scuffed a newly painted wall as I spun it around in its recline position to return its back to the wall.
Hence, after a few weeks of deliberation, I bit the bullet to buy the Stressless Consul and footstool as it was the cheapest of the recliner range that I could afford. I chose the medium sized batick leather chair to fit my 6ft medium build son.
The chair and footstool arrived a week ago and my son now has the sofa as I have commandeered the chair. It is so comfortable and fits perfectly into to the tight space we have. The reclining tension I chose from the side knobs means the back reverts to upright quickly when I get up from the chair, so when I spin it to return its back to the wall, it doesn’t collide with it!
The chair and footstool are so comfortable for watching tv, reading, listening to podcasts, and I find myself easily adjusting my recline with my body weight according to how I’m feeling. The mechanics of the chair are so smooth and the seat and back are supportive.
I can say with all honesty that I don’t regret my investment and the 40 year wait to buy it was worth it!

June 10, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mrs. Brennan,
Thank you for sharing your wonderful story. We're delighted to hear that your Consul chair has lived up to a 40-year dream and become such a valued part of your retirement. We are happy to know that the comfort, support, and smooth functionality have made the wait worthwhile. Wishing you many years of relaxation and enjoyment in your Stressless Consul chair!

Rated 5 out of 5 stars

Good communication

Good communication. Excellent chairs. Great delivery service.

June 9, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Neil,
Many thanks for your positive feedback!

Rated 1 out of 5 stars

I did not get a free replacement

After receiving the armchair, I realised the shop made the wrong order, ordering an M instead of the S I tried in the shop. When I emailed the shop, they ignored my request for an exchange.

April 1, 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Quaglino,
We are sorry to learn about your disappointing experience. Please contact us directly at consumersupport.uk@stressless.com and we will look further into this for you.

Rated 5 out of 5 stars

My new chair.

What a chair. I liked the chair in the store but the colour, softness of the leather is so much more than I was expecting.
The support the chair gives you is second to none. My granddaughter has her eye on it!

June 7, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Kennan,
Thank you for your lovely feedback, it is very much appreciated!

Rated 5 out of 5 stars

Replace two chairs after 22 years

Replace two chairs after 22 years, hope the replacements will last as long, this longevity makes for top class items and value for money

June 8, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Lamb,
Thank you for taking the time to leave us your amazing review!

Rated 5 out of 5 stars

Quality constructed comfortable supportive product

Purchased an Opal recliner chair, with footstool. Excellant craftsmanship, quality materials, sturdy, truly supportive and very comfortable. Long lasting, (previous purchase 25 years ago and still inconstant use). Recline relax total enjoyment.

June 1, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Wendy,

Thank you for sharing your experience, we really appreciate it!

Rated 2 out of 5 stars

Design is flawed

Design is flawed. Unless seated bolt upright, there is little comfort. V odd.

June 2, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hackett,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Happy Customer

When buying a new chair to suit my needs, I spent some time deciding on the best of the available options stressless offer.

Delivery timescale was as advised, I have now had the chair for 2 weeks and perfectly happy with it.

May 21, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Bob,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless chair!

Rated 5 out of 5 stars

New Sofa

Excellent service & very professional installation of my new sofa.

May 19, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear David,

Thank you for your amazing feedback, it is very much appreciated!

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