Stressless® UK Reviews 

2,311
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, quality, and stylish design, often highlighting features like lumbar support and robust construction. Many people appreciate the helpful and knowledgeable staff, who provide excellent service from initial contact to efficient delivery. The delivery service is frequently noted for being smooth, timely, and often earlier than expected, with teams providing efficient setup. However, some customers also noted concerns regarding product quality, mentioning issues like unexpected hardness, specific design elements causing discomfort, or manufacturing marks. Additionally, a few other people felt that delivery times were longer than anticipated or experienced delays with repairs and service appointments.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, comfort, and style, with many expressing delight... See more

Quality

People report positive experiences with quality, often describing products as well-made, comfortable, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting excellent initial... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness of staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent initial contact, superb service and delivery. All people invloved could not have been more helpful. Date given for delivery was honoured, in fact the chairs arrived at least 10 days early, w... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 4 out of 5 stars

Helpful staff at shop. Easy to keep in touch & clear information. As manufactured to order, had to wait 10 weeks to arrive in UK + a further couple of weeks for delivery to home. Delivery staff he... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,311)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality constructed comfortable supportive product

Purchased an Opal recliner chair, with footstool. Excellant craftsmanship, quality materials, sturdy, truly supportive and very comfortable. Long lasting, (previous purchase 25 years ago and still inconstant use). Recline relax total enjoyment.

June 1, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Wendy,

Thank you for sharing your experience, we really appreciate it!

Rated 2 out of 5 stars

Design is flawed

Design is flawed. Unless seated bolt upright, there is little comfort. V odd.

June 2, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hackett,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Happy Customer

When buying a new chair to suit my needs, I spent some time deciding on the best of the available options stressless offer.

Delivery timescale was as advised, I have now had the chair for 2 weeks and perfectly happy with it.

May 21, 2026
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Reply from Stressless® UK

Dear Bob,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless chair!

Rated 5 out of 5 stars

New Sofa

Excellent service & very professional installation of my new sofa.

May 19, 2026
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Reply from Stressless® UK

Dear David,

Thank you for your amazing feedback, it is very much appreciated!

Rated 4 out of 5 stars

Great and comfortable product

Great and comfortable product, it took longer than expected to get it. Delivery team brilliant! To place an order was easy however luck of communication after this. I had to make a several calls to find out where the item is and when it will be delivered. A bit let down from this side.

May 28, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Teresa,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless!

Rated 5 out of 5 stars

Amazing quality

This is the seventh piece of Stressless furniture that I have purchased and once again the quality is excellent. Delivered into my lounge and set up in minutes.

May 16, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Phil,
Thank you for your continued support! We're thrilled you're pleased with the quality and smooth delivery experience. Enjoy your new Stressless furniture!

Rated 5 out of 5 stars

Pure quality

Pure quality, superb comfort, only problem is i keep falling asleep.....
Best buy ever, also came early cannot fault them

May 23, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms. Robertson,
Many thanks for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Lenley’s furniture shop

Lenley’s furniture shop was very helpful and I had already purchased a stresslless chair from them so was very happy to return to buy the 2 seater sofa from them so was same range

May 13, 2026
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Reply from Stressless® UK

Dear Ms. Rogers,
Thank you for taking the time to leave us your amazing feedback and we will share it with Lenley's as well!

Rated 5 out of 5 stars

I’m very happy with my Stressless…

I’m very happy with my Stressless leather chair, very attractive & extremely comfortable… an asset in my living room.

May 20, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Renee,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless leather chair!

Rated 5 out of 5 stars

Great chair

Great chair. Very comfortable and looks good

May 18, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Ashton,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Awesomely comfortable seats

Awesomely comfortable seats - you can feel you shoulders relaxing as you sit down. So far, quality looks good & the delivery service was very professional.

May 16, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Selina,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless furniture!

Rated 5 out of 5 stars

Very comfortable

Very comfortable
Excellent finish
Delivery on time
Good value

May 17, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hepplewhite,

Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Stressless wing chair…

Really impressed with service and chair cant fault it from choosing to delivery every thing went so well

May 16, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Frazer,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

HSL WERE VERY KNOWLEDGEABLE ABOUT…

HSL WERE VERY KNOWLEDGEABLE ABOUT STRESSLESS CHAIRS !!
I MADE A DECISION THERE AND THEN
IT WAS WORTH THE WAIT FOR DELIVERY
WE ARE VERY PLEASED WITH ALL COMMUNICATIONS

May 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Child
Thank you for your amazing feedback, it is very much appreciated and we will be sure to pass on your feedback to HSL

Rated 3 out of 5 stars

Poor experience so far

Chair delivered on the 11th May. Immediate problem with the riser when we tried it out & contacted HSL, who requested a video. Having looked at that, they arranged for someone to come & look at it tomorrow but that appointment has been cancelled today by the service team & a new one made for June 8th, almost one month on from delivery. All very disappointing & not what we would expect from a very expensive chair.

Edit June 12th. Still unresolved. Technician has suggested a replacement riser & Stressless have apparently asked a further question. As the technician is not office-based, we have been told that can take over another week, for him to respond. Five weeks & still an unusable chair~not what we expected having paid so much for it. Disappointing has become annoyance, to be honest & have deducted a star to reflect that.

May 11, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Carr
Thank you for taking the time to leave us feedback and we are sorry to read there was an issue. If you would like to provide further details by contact us consumersupport.uk@stressless.com we will be happy to follow this up with your retailer.

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