Stressless® UK Reviews 

2,311
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, quality, and stylish design, often highlighting features like lumbar support and robust construction. Many people appreciate the helpful and knowledgeable staff, who provide excellent service from initial contact to efficient delivery. The delivery service is frequently noted for being smooth, timely, and often earlier than expected, with teams providing efficient setup. However, some customers also noted concerns regarding product quality, mentioning issues like unexpected hardness, specific design elements causing discomfort, or manufacturing marks. Additionally, a few other people felt that delivery times were longer than anticipated or experienced delays with repairs and service appointments.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, comfort, and style, with many expressing delight... See more

Quality

People report positive experiences with quality, often describing products as well-made, comfortable, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting excellent initial... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness of staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent initial contact, superb service and delivery. All people invloved could not have been more helpful. Date given for delivery was honoured, in fact the chairs arrived at least 10 days early, w... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 4 out of 5 stars

Helpful staff at shop. Easy to keep in touch & clear information. As manufactured to order, had to wait 10 weeks to arrive in UK + a further couple of weeks for delivery to home. Delivery staff he... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,311)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a stressless recliner through…

I ordered a stressless recliner through an uk agent: Reeds of Downham Market, Norfolk. At the show room I was given ample time to try out the different size chairs. Placing the order was straightforward & I received the chair at the end of the twelve week timeframe.
Now that I have had a few days to sit in it I can confirm that I am delighted with said product hence my rating of 5stars.

May 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Milford

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs! We will be sure to pass on your lovely comments to Reeds.

Rated 5 out of 5 stars

Everything is just fine.

The chair and footstool are both as they should be and exactly as we tried in the showroom.

May 11, 2026
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Reply from Stressless® UK

Dear Mr Durston
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

It all starts with Craig & Rachel as my supplier!

Working with Craig & Rachel to get this order to fruition has been a perfect lesson in co-operation. Frightened at first by the cost (about a quarter of the leasehold price of my first London flat) they patiently nudged me with best possible price and step by step support to the right decision and the chair when it was delivered by Craig , personally , exceed my highest expectations in quality, workmanship, aesthetics and comfort. A happiness place for life!

May 11, 2026
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Reply from Stressless® UK

Dear Mr Orpwood
Thank you for taking the time to leave such lovely feedback. If you wish to email us at consumersupport.uk@stressless.com with the name of your retailer we would be happy to forward your comments on.

Rated 5 out of 5 stars

Great choice of designs and options

Great choice of designs and options, all with excellent build quality.
Super levels of comfort.

Very pleased with our purchase

May 5, 2026
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Reply from Stressless® UK

Dear Ms Devon
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

The chairs are very comfortable but…

The chairs are very comfortable but they don’t have as much padding on the seat and back as the chairs we tried in the store I have sent the store photos of both chairs of the rucking both on the seat and back I believe Southons are forwarding them on to you.
David & Brenda Berry

May 1, 2026
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Reply from Stressless® UK

Dear Mr Berry
Thank you for taking the time to leave us feedback and we are sorry to read you are not fully satisfied with your chairs. We will liaise with your retailer on this matter and they will be in contact with direct.

Rated 1 out of 5 stars
Stressless® UK logo

Reply from Stressless® UK

Dear Mr McDonald
Thank you for your feedback and we are sorry to to read your chair arrived damaged. If you wish to provide more information via consumersupport.uk@stressless.com we will be happy to look into this further and liaise with your retailer.

Rated 5 out of 5 stars

Beautiful Furniture

Beautiful, well made furniture that's incomparably comfortable. Ordered from a UK furniture store, made for me in Norway and delivered to my living room.

May 5, 2026
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Reply from Stressless® UK

Dear Mr Rose
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 3 out of 5 stars

Disappointed

Disappointed. I have had a Stressless recliner for 25+ years and it is still more comfortable than these new ones.

April 27, 2026
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Reply from Stressless® UK

Dear John,
Thank you for taking the time to leave us your review, we really appreciate your feedback. If you feel that there is a fault, please send us more details (name of your retailer and your post code) at consumersupport.uk@stressless.com so we could check this matter further for you.

Rated 5 out of 5 stars

Consul is a winner, again.

My large Stressless Consul is brilliant. Very comfortable. It is my second one having used my previous one daily for well over a decade until I eventually wore it out. I like it's ability to tip right back when I want a snooze.

April 27, 2026
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Reply from Stressless® UK

Dear Ian,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

Amazing chair!

I have invested/treated myself to the Stressless Mayfair chair in medium size. Its is beautifully made and finished. The quality is amazing. It is exceptionally comfortable and I would highly recommend! Took a long time (2months) from ordering to delivery but they are made to order apparently.

April 30, 2026
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Reply from Stressless® UK

Dear Mandy,
Thank you so much for your feedback! Our lead times have been longer that we would like, but we are happy to know that you are now enjoying the comfort and style of your new Stressless Mayfair, which is indeed made to order in our factory in Norway.

Rated 5 out of 5 stars

Fiona Sofa

Sofa is of very high quality and extremely comfortable.
Arrived within timescale provided.

April 28, 2026
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Reply from Stressless® UK

Dear Jacqui,
Thank you for your amazing feedback, it is very much appreciated!

Rated 5 out of 5 stars

The staff were really good and helpful…

The staff were really good and helped me decide which chair would be the best to buy. Lisa was the person who sold me my chair. The people who delivered my chair were very good and helpful. They texted me when they were near and came on time.

April 23, 2026
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Reply from Stressless® UK

Dear Mrs. Lincoln,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

The furniture arrived on time in good…

The furniture arrived on time in good condition - which is unusual these days. The furniture is very comfortable, as expected.

April 22, 2026
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Reply from Stressless® UK

Dear Lynn,
Thank you so much for your feedback! We are happy to know that you are now enjoying the comfort and style of your new Stressless furniture!

Rated 4 out of 5 stars

Purchase and delivery service from Camp…

Purchase and delivery service from Camp Hopson was excellent. The chair is very comfortable and is a quality product.

April 21, 2026
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Reply from Stressless® UK

Dear Nigel,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Excellent product with great design

Excellent product with great design. Good lumbar support and very comfortable. Delivery went without a hitch and good communication.

April 13, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Boam,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your new Stressless!

Rated 5 out of 5 stars

Great product and excellent service

Great product and excellent service. We had a minor cosmetic issue with one item - wood grain looked a little blotchy as though damaged. Item swapped without issue.

November 11, 2025
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Reply from Stressless® UK

Dear Mr. Weston,
Thank you for sharing your experience, we really appreciate it!

Rated 2 out of 5 stars

Stressless? Durability? Warranty?

When I filled out the warranty form I expected to get a confirmation email ..... nothing! I phoned Stressless and spoke to someone called Michael who said he would take my details and forward an email to confirm .... nothing! Talked to him about my concerns about the material and he told me once my warranty was activated I could purchase the cleaning kit for half price which I was given for free when I went back to my supplier. Still don't know where I stand with the warranty but I know that I will have to be super careful with this sofa unlike the one it replaced which was very durable and needed very little cleaning.

April 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. McCollum,

Thank you for your feedback, and I’m sorry to hear about the frustration you’ve experienced.
We have reviewed your warranty registration and can confirm that it was successfully processed and your certificate was correctly generated. We have resent this to your email address today, together with the information regarding the warranty and how to care for the fabric, so please do check your inbox (and junk folder, just in case).
I understand your disappointment regarding the lack of earlier confirmation and the need to follow up. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention.

Rated 3 out of 5 stars

The product excellent but the delivery…

The product excellent but the delivery timescales did not reflect what we were told on purchase. Originally HSL stated in January when we purchased that likely date would be about 3 days later - Had phone call by then stating that the Warehouse had miscounted the number of chairs available! Next date 13th February - phone call to say after deadline that the bases were not on the chair models we had ordered.in the final analysis the chairs arrived late March ( a date which stressless themselves usually quote from order) Despite all this the chairs are brilliant.

January 13, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Hughes,

Thank you for your feedback. We are happy to hear that you’re pleased with your Stressless chair and that it has met your expectations in terms of quality and comfort.
However, we’re very sorry for the delays and the miscommunication you experienced throughout the delivery process and we appreciate your patience while this was resolved.

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