Stressless® UK Reviews 

2,311
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, quality, and stylish design, often highlighting features like lumbar support and robust construction. Many people appreciate the helpful and knowledgeable staff, who provide excellent service from initial contact to efficient delivery. The delivery service is frequently noted for being smooth, timely, and often earlier than expected, with teams providing efficient setup. However, some customers also noted concerns regarding product quality, mentioning issues like unexpected hardness, specific design elements causing discomfort, or manufacturing marks. Additionally, a few other people felt that delivery times were longer than anticipated or experienced delays with repairs and service appointments.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, comfort, and style, with many expressing delight... See more

Quality

People report positive experiences with quality, often describing products as well-made, comfortable, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting excellent initial... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness of staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent initial contact, superb service and delivery. All people invloved could not have been more helpful. Date given for delivery was honoured, in fact the chairs arrived at least 10 days early, w... See more

Rated 5 out of 5 stars

We’re so pleased with our new Stella Wood sofas! So stylish, comfortable and relaxing, whilst giving plenty of support for our backs. The staff at Charletons in Paignton were knowledgeable and very... See more

Company replied

Rated 5 out of 5 stars

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her Very comfortable , swivel is ideal and easy to recline sl... See more

Company replied

Rated 4 out of 5 stars

Helpful staff at shop. Easy to keep in touch & clear information. As manufactured to order, had to wait 10 weeks to arrive in UK + a further couple of weeks for delivery to home. Delivery staff he... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Ekornes is the largest furniture manufacturer in the Nordic region and owns such brand names as Ekornes®, Stressless® and Svane®. Stressless® is one of the world’s most famous furniture brands. Products are manufactured in Norway and marketed across large parts of the world by a network of national and regional sales companies. Ekornes vision is to be one of the world’s most attractive suppliers of furniture for the home. Ekornes Ltd cover the UK & Ireland. Stressless. The Innovators of Comfort.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,311)

269 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality chair.

Quality chair, perfect lumbar support necessary for my spinal issues. The chair swivels, rocks and reclines so you can always be in a comfortable position and the matching footstool is a perfect addition. I opted for fabric covering and it is perfect for me. It was delivered slightly earlier than the time I was given. Delivery was excellent and Stressless provided me with the answers to all my questions, sent me fabric samples that helped me make my decision. I
They are not cheap chairs but definitely worth every penny spent and even better I got it in the sale. Would highly recommend.

April 2, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mary,
Thank you for your lovely feedback! We’re so pleased to hear the chair is providing the comfort and support you need, and that you had a great experience with our team and delivery.

We really appreciate your recommendation and hope you continue to enjoy it for years to come.

Rated 5 out of 5 stars

Fantastic quality and craftsmanship!

We first found Stressless chairs in an accommodation we stayed in for a UK holiday, and we knew we had to buy them for our home! The chairs are so comfortable, and there was a good choice of size, base and colours. Best chairs we have ever purchased, and with a 10 year guarantee, it is easy to see and feel the quality and craftsmanship!

April 7, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Smith,
Thank you for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs!

Rated 5 out of 5 stars

Worth the wait.

I have been after one of these chairs for around 25 years, Why did I wait so long. Ordered a dove grey, Consul chair with foot stool and table.Unfortunately wrong Colour was delivered first time, but that was cheerfully rectified to the correct colour.so comfy. Don't wait just get the chair.

March 26, 2026
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Reply from Stressless® UK

Dear Mr. Ferris,

Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Fantastic chair and stool

Fantastic chair and stool. Very comfortable.

April 4, 2026
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Reply from Stressless® UK

Dear Tessa,
Thank you for your positive feedback, we really appreciate it!

Rated 5 out of 5 stars

Extremely comfortable furniture

I purchased a leather sofa, chair and footstool from Stressless via one of their stockists. The furniture is extremely comfortable and the quality and finish are exceptional.

April 3, 2026
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Reply from Stressless® UK

Dear Ms. Gorst,

Thank you for your amazing feedback, it is very much appreciated!

Rated 1 out of 5 stars

We purchased a Stressless Paloma - big mistake!!

We purchased a Stressless Paloma 2-seater electric recliner settee for £5K+ through Hunters of Derby and received item 3rd February 2026. Payment was made in full prior to delivery. On the 4th day, I contacted Hunters as the settee had a fault on the left side cushion pad. An agent for Stressless came 10 days later, declined to sit on the settee to experience the issue, but visually examined it stating there was nothing wrong, claiming Stressless would say the customer preferred to sit on that side of the settee resulting in the compression of the cushion pad filling!! We had only had the item for 4 days!! Stressless declined to rectify it and sent a report to Hunters stating this. Hunters came to see the settee, stating he couldn't see anything wrong with it, in spite of me telling him that everyone who had sat on the sofa had made the same comment of something being wrong with the cushion pad. Hunters agreed to have the settee cushion pad "repaired", by replacing the filling at their expense. The earliest this filling was available from Stressless was middle of May. Totally unacceptable!! Should be called "Stressful". Product not worth the money. I would advise anyone considering buying this to look elsewhere for a better product. Now waiting to have settee repaired so we can use it. :-(

February 4, 2026
Unprompted review
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Smith,

Thank you for taking the time to leave us your feedback. We are sorry to know that you are not fully satisfied with the comfort of the sofa and the service you have received. We understand how frustrating it must be to feel that your concerns have not been fully resolved.
We will continue to monitor the production and shipping of the replacement parts and keep the retailer updated on the delivery timeline. We are sorry that you have had reason for complaint, and we regret that we are unable to offer an alternative

Rated 5 out of 5 stars

Arrived on time and assembled promptly

Arrived on time and assembled promptly. Very comfortable!

March 25, 2026
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Reply from Stressless® UK

Dear Ms Francis
Thank you for your sharing your experience, we really appreciate it. We are happy to know you are enjoying the comfort of your Stressless furniture

Rated 5 out of 5 stars

Really pleased with my medium size…

Really pleased with our purchase ofmedium size Stressless Consul and footstool in dove grey My wife is petite height and perfect fit for her
Very comfortable , swivel is ideal and easy to recline slightly just by leaning back

March 29, 2026
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Reply from Stressless® UK

Dear Mr McDonald
Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you and Mrs McDonald are now enjoying the style and comfort of your Stressless chair

Rated 5 out of 5 stars

Stressless not restless!

Extremely comfortable and stylish chairs. A joy to relax in.

March 26, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr Stewart

Thank you so much for taking the time to leave us your amazing feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chairs.

Rated 5 out of 5 stars

The chair I purchased was a replacement…

The chair I purchased was a replacement for a well worn chat of the same design.
Perfectly happy thank you.

March 26, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Sue
Thank you so much for your positive feedback we truly do appreciate your loyalty to the brand

Rated 5 out of 5 stars

TOP QUALITY PRODUCT.

Great product and great service from supplier.

March 24, 2026
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Reply from Stressless® UK

Good afternoon
Thank you for taking the time to leave us such amazing feedback. We really appreciate it

Rated 5 out of 5 stars

Delivery was on time

The delivery men were very good. They gave the chairs a thorough inspection and pointed out a couple of possible problems.

March 24, 2026
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Reply from Stressless® UK

Dear Mr Simpson
Thank you for taking the time to leave us your positive feedback and hope you are enjoying the comfort of your Stressless chairs.

Rated 4 out of 5 stars

Lovely chairs

Lovely chairs, superbly comfortable. Minor issue with broken glide ring which rather took the shine off the purchase. On the positive side repairs were quickly arranged.

March 22, 2026
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Reply from Stressless® UK

Dear Paul,
Thank you for taking the time to leave us your feedback. We are very happy to know that you are now enjoying the style and comfort of your Stressless chair!

Rated 4 out of 5 stars

Looks Quality

Too early to say about wearability but the quality looks very good and when delivered it was well packaged.

March 21, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Mr. Pickett,
Thank you for sharing your experience, we really appreciate it!

Rated 5 out of 5 stars

Great product

Great product, helpful staff, quick and efficient delivery.

March 12, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Marian,

Thank you for your positive feedback, we really appreciate it!

Rated 1 out of 5 stars

Having only had the sofa for 6 days the…

Having only had the sofa for 6 days the leather is all wrinkled. I Have contact furniture shop where I bought this sofa they stated that this was normal. I do not agree after only 6 days use in a single person home. Further action will be taken. Photos available.

March 17, 2026
Stressless® UK logo

Reply from Stressless® UK

Dear Ms Naik

Our apologies for the delay in acknowledging your review . We are sorry to know that you are not fully satisfied with the quality of the sofa. In line with the Consumer Rights Act 2015; any faults should be reported to the Stressless retailer of purchase, as that is with whom the Contract of Sale was made. If you wish to contact us at consumersupport.uk@stressless.com with details of your retailer we will be happy to liaise with them on this issue

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