Shieldpay Reviews 695

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

To start with, main concern was whether it is a scam or not, after a VW payment directed by Keller & Postman. Couldn’t login through HSBC login & had to change my login password as mobile login got... See more

Rated 5 out of 5 stars

Like most people reading these reviews, I had an email from Shieldpay explaining that they had been selected to act as the 3rd party in transferring my funds. I was extremely dubious and cautious give... See more

Rated 5 out of 5 stars

After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I subm... See more

Company replied

Rated 5 out of 5 stars

Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Rang Millberg who confirmed it was... See more

Company details

  1. Payment Service

Written by the company

Shieldpay is the market leader in orchestrating secure digital B2B payments, specialising in transactions that need more than just straight-through processing. Whether you're handling high-value, complex payments or thousands of transactions every day Shieldpay can bring new value to the payment process. With streamlined verification checks, the ability to hold funds until the conditions of the transaction are met then quickly and securely process payouts, Shieldpay is securing the world’s complex payments with technology. For any support enquiries, we're open Monday to Friday, 9am - 6pm. You can find more information on our website: shieldpay.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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Rated 5 out of 5 stars

My V W compensation payout.

Seamless payment for my VW compensation claim from Milberg.
Just a couple of days after submitting my bank details, the money arrived in my bank account.
Couldn't be easier.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome service

Very well thought out process and by keeping you informed on what to expect reduced the anxiety of is this a scam. Thanks to all involved.

December 29, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thank-you for your feedback, that's great to hear!

All the best for the New Year!
The Shieldpay team

Rated 5 out of 5 stars

Claim Paid in Full Within a Week

I was informed by Millberg solicitors,that I had been awarded a claim that they were dealing with on my behalf
Millberg was awarded a sum to be paid to me. They instructed Shieldpay to pay claimants on their behalf.
Shieldpay contacted me and they paid me in full within a week of informing me of the amount of my claim.
This service was above and beyond efficient,for which I would like to thank them.

December 29, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thank-you for your feedback David, very much appreciated!

All the best,
The Shieldpay team

Rated 5 out of 5 stars

Excellent service

I was very wary about providing information to Shieldpay who were acting for a legal firm regarding a class action against a car manufacturer. After a number of chases from both the legal firm and shieldpay I provided the limited information ask for. A payment was made into my account within 48hrs and this was over the Christmas break!!

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company

I can highly recommend this company, a very easy 5 star review! Thankyou Shield pay!

December 29, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thank-you Stanley, your kind words are very much appreciated!

All the best,
The Shieldpay team

Rated 5 out of 5 stars

Excellent service

Excellent service, very straightforward process, and funds were in the bank . It stated within 7 days , and mine was around 3 days. Very happy .

December 29, 2022
Unprompted review
Rated 4 out of 5 stars

Having read the most recent reviews I…

Having read the most recent reviews I too provided my bank details on 23rd December and all went through OK, still awaiting payment however but appreciate it has been Bank Holidays

Contact with shieldpay personally for me has been fantastic
Hopefully I will receive the payment by the end of the week 🙏

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Like the most recent review I also…

Like the most recent review I also verified my details on 23/12/2022 and still have nothing, I have seen several reviews were they got funded pretty quick after open banking.

December 23, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Nicola,

Thanks for your feedback. If you could please email the support team at support@shieldpay.com with your contact details, and we'll be able to give you an update on the latest status. Payments are made within 7 days of verifying your information so you should be receiving very soon if you haven't already.

All the best,
The Shieldpay team

Rated 3 out of 5 stars

I received notification from Shieldpay…

I received notification from Shieldpay on Christmas Eve. I filled out all the details as required. It was said it had been verified, but, I was surprised not to receive further email confirmation. I’m doubting that I’ve filled out the criteria correctly. I appreciate we’ve had an extended bank holiday period and delays are to be expected. Constantly checking my bank in anticipation….

December 24, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Kate,

Thanks for reaching out. Our records show that you received payment on 20th December. If you haven't received, please contact support@shieldpay.com and we'll be able to investigate further.

All the best,
The Shieldpay team

Rated 3 out of 5 stars

Still waiting for mine to land in my…

Still waiting for mine to land in my bank skint after Christmas and could really do with it. I was expecting yesterday as everyone got theirs pretty quickly after giving access the banking app. I did this before Christmas.

December 23, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thanks for your feedback. Please email the support team at support@shieldpay.com with your contact details, and we'll be able to investigate and give you an update on the status.

All the best,
The Shieldpay team

Rated 5 out of 5 stars

Shieldpay experts

Shieldpay, were efficient and trustworthy. The experience of having them on your side is very reassuring.

December 21, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thank-you for your kind words Brian. Happy New Year!

All the best,
The Shieldpay team

Rated 5 out of 5 stars

Amazing from start to finish

After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I submitted my maiden name account but the Law firm had my married name so it wouldn’t verify. However this was easily rectified by Sheildpay who sent me another link.
Payment was received within 72 hrs.
Highly recommend.

December 23, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Julie,

Thank-you for the feedback, we appreciate you leaving us a review and your kind words. Happy New Year!

All the best,
The Shieldpay team

Rated 1 out of 5 stars

Terrible system...I "connect" my…

Terrible system...I "connect" my Nationwide account using TFA and it successfully links to DirectID, shows me the balances of my accounts (so I know it worked) and says "Successful, please continue to Shieldpay" then says fails and asks me for information (which I enter correctly), then fails gain and asks for bank statement...feel scammy at worst, poorly written software at best.

December 23, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Greg,

Thanks for sharing your feedback. We can confirm your details have been received and we are currently processing your payment. You can expect to receive your funds by Friday this week.

Kind regards,
The Shieldpay Team

Rated 5 out of 5 stars

A painless process

A painless process, one form filled out. Money paid in 3 days later.

December 20, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Paul,

Thank-you for the feedback, great to hear it all went smoothly. Happy New Year!

All the best,
The Shieldpay team

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