To start with, main concern was whether it is a scam or not, after a VW payment directed by Keller & Postman. Couldn’t login through HSBC login & had to change my login password as mobile login got... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like most people reading these reviews, I had an email from Shieldpay explaining that they had been selected to act as the 3rd party in transferring my funds. I was extremely dubious and cautious give... See more
After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I subm... See more
Company replied
Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Rang Millberg who confirmed it was... See more
Company details
Written by the company
Shieldpay is the market leader in orchestrating secure digital B2B payments, specialising in transactions that need more than just straight-through processing. Whether you're handling high-value, complex payments or thousands of transactions every day Shieldpay can bring new value to the payment process. With streamlined verification checks, the ability to hold funds until the conditions of the transaction are met then quickly and securely process payouts, Shieldpay is securing the world’s complex payments with technology. For any support enquiries, we're open Monday to Friday, 9am - 6pm. You can find more information on our website: shieldpay.com
Contact info
London, United Kingdom
- www.shieldpay.com
5* Service
Shieldpay dealt with the compensation payment for a VW emissions claim (Milberg Solicitors)
Was a bit apprehensive when I first received the link. Called them to check it was authentic.
All checked out and the call handler was quick to answer and had a friendly manner.
Money appeared in my account within 36 hours.
Not many companies left that provide a faultless service. Well done Shieldpay and keep up the good work!
Payed out after 5 days great…
Payed out after 5 days great communication with members of staff very helpful good company to deal with highly recommended
Claim Paid Within 20 hours
Claim Paid Within 20 hours
Millberg solicitors confirmed I had been awarded compenation they were dealing with on my behalf.
Millberg instructed Shieldpay to pay me. Shieldpay contacted me directly and paid my compensation in full within 20 hours of informing me of the amount of my claim.
This service was above and beyond efficient, for which I thank them.

Reply from Shieldpay
great thank you very quick service
Very good ,very quick
Very good ,very quick, and very helpful, highly recommended.
Claim paid in full within 2 weeks as…
Claim paid in full within 2 weeks as Christmas and strikes got in the way just a little, this I would add was therefore no fault of Shieldpay they were as quick as they could be under the circumstances.

Reply from Shieldpay
Third party payment on behalf of legal team
I was advised on 24th December that my payment would be made within 7 working days, this was a Saturday and followed by Christmas day, plus Monday and Tuesday Bank Holidays. I was surprised to see my payment deposited on the Thursday. I was a little apprehensive about this payment via a third party, but this was the way the legal team were doing it. It was easy to do, probably took less than 5 minutes to confirm my details.
Excellent service
Excellent service. Received my compensation payment within 5 days of notification which included the Xmas break! Was wary at first about giving bank details and did a few checks first, but all legit. Thank you.
Faultless service
Faultless service. Very pleasing experience and timely communication
Shieldpay payment
Shieldpay came forward via email from Milberg solicitors, who advised they were successful in the claim against Audi and what monies I would receive.
Within 72 hours of being contacted by shieldpay the money was forwarded into my bank account.
Thank you so much for a quick response.
Service Beyond Expectation
Excellent Service. Completed the request for my personal bank details on boxing day and payment into my account on 29 December. This is a real 5-star customer service experience.

Reply from Shieldpay
Compensation claim payment satisfaction
Shieldpay were absolutely fantastic in my diesel claim compensation payment via Milberg London LLP completed in just 6 days and even over the busy Xmas period. Super pleased.Thank you.
The really good thing is that I got…
The really good thing is that I got paid by them and it came through pretty quickly. The bad thing is that I did everything you're not supposed to do online ie giving out my bank account details and other personal stuff. I gave these details after reading up about this company and reading their reviews on Trustpilot, but surely there is a less stressful way for them to pay out. Even my bank told me not to trust them, but I went against my instincts and did what they asked me to do, hence I have now been paid my compensation. I think they should review the way they pay out as nearly everyone has put that they had reservations about giving them so many personal details.

Reply from Shieldpay
Awesome company
Awesome company. Did exactly what the promised.
Thank you
Excellent communication and service
Excellent communication and service. After a hang-up compensation claim completed no trouble. Thanks Zaib
Don’t fear this company
Don’t fear this company, I did but eventually took the plunge. They are both legit and efficient, if your worried then give them a bank account with no money in such as a side account like Monzo or something. They kept me informed of what they were doing and transferred my money within 5 working days. Cheers guys 👍🏼
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







