Shieldpay Reviews 695

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

To start with, main concern was whether it is a scam or not, after a VW payment directed by Keller & Postman. Couldn’t login through HSBC login & had to change my login password as mobile login got... See more

Rated 5 out of 5 stars

Like most people reading these reviews, I had an email from Shieldpay explaining that they had been selected to act as the 3rd party in transferring my funds. I was extremely dubious and cautious give... See more

Rated 5 out of 5 stars

After getting my son in law who works in IT to check this wasn’t a scam I completed the verification,I waited a day or two and messaged Sheild Pay to confirm the verification had gone through,I subm... See more

Company replied

Rated 5 out of 5 stars

Like so many other reviewers, I was sceptical of a sudden email asking for my bank details! I came on here, read all the positive reviews and, still remained unsure. Rang Millberg who confirmed it was... See more

Company details

  1. Payment Service

Written by the company

Shieldpay is the market leader in orchestrating secure digital B2B payments, specialising in transactions that need more than just straight-through processing. Whether you're handling high-value, complex payments or thousands of transactions every day Shieldpay can bring new value to the payment process. With streamlined verification checks, the ability to hold funds until the conditions of the transaction are met then quickly and securely process payouts, Shieldpay is securing the world’s complex payments with technology. For any support enquiries, we're open Monday to Friday, 9am - 6pm. You can find more information on our website: shieldpay.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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Rated 5 out of 5 stars

5* Service

Shieldpay dealt with the compensation payment for a VW emissions claim (Milberg Solicitors)
Was a bit apprehensive when I first received the link. Called them to check it was authentic.
All checked out and the call handler was quick to answer and had a friendly manner.
Money appeared in my account within 36 hours.
Not many companies left that provide a faultless service. Well done Shieldpay and keep up the good work!

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Claim Paid Within 20 hours

Claim Paid Within 20 hours
Millberg solicitors confirmed I had been awarded compenation they were dealing with on my behalf.
Millberg instructed Shieldpay to pay me. Shieldpay contacted me directly and paid my compensation in full within 20 hours of informing me of the amount of my claim.
This service was above and beyond efficient, for which I thank them.

December 28, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Fantastic to hear, thanks for sharing your review Kevan!

All the best,
The Shieldpay Team

Rated 5 out of 5 stars

Claim paid in full within 2 weeks as…

Claim paid in full within 2 weeks as Christmas and strikes got in the way just a little, this I would add was therefore no fault of Shieldpay they were as quick as they could be under the circumstances.

December 30, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thanks for your understanding and sharing the positive review. Much appreciated!

All the best for the New Year!
The Shieldpay Team

Rated 5 out of 5 stars

Third party payment on behalf of legal team

I was advised on 24th December that my payment would be made within 7 working days, this was a Saturday and followed by Christmas day, plus Monday and Tuesday Bank Holidays. I was surprised to see my payment deposited on the Thursday. I was a little apprehensive about this payment via a third party, but this was the way the legal team were doing it. It was easy to do, probably took less than 5 minutes to confirm my details.

December 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Received my compensation payment within 5 days of notification which included the Xmas break! Was wary at first about giving bank details and did a few checks first, but all legit. Thank you.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Shieldpay payment

Shieldpay came forward via email from Milberg solicitors, who advised they were successful in the claim against Audi and what monies I would receive.

Within 72 hours of being contacted by shieldpay the money was forwarded into my bank account.

Thank you so much for a quick response.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Service Beyond Expectation

Excellent Service. Completed the request for my personal bank details on boxing day and payment into my account on 29 December. This is a real 5-star customer service experience.

December 29, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Thank-you for those kind words Les, much appreciated!

All the best for the new year!
The Shieldpay team

Rated 4 out of 5 stars

The really good thing is that I got…

The really good thing is that I got paid by them and it came through pretty quickly. The bad thing is that I did everything you're not supposed to do online ie giving out my bank account details and other personal stuff. I gave these details after reading up about this company and reading their reviews on Trustpilot, but surely there is a less stressful way for them to pay out. Even my bank told me not to trust them, but I went against my instincts and did what they asked me to do, hence I have now been paid my compensation. I think they should review the way they pay out as nearly everyone has put that they had reservations about giving them so many personal details.

December 29, 2022
Unprompted review
Shieldpay logo

Reply from Shieldpay

Hi Paul,

Thanks for your feedback. That's really useful for us to continue to improve our service and how we explain our services to new claimants. Have a happy new year!

All the best,
The Shieldpay team

Rated 5 out of 5 stars

Don’t fear this company

Don’t fear this company, I did but eventually took the plunge. They are both legit and efficient, if your worried then give them a bank account with no money in such as a side account like Monzo or something. They kept me informed of what they were doing and transferred my money within 5 working days. Cheers guys 👍🏼

December 29, 2022
Unprompted review

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