Shippn Reviews 

1,498
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its speed and efficiency. Many commend the professional and communicative staff, who often go above and beyond to ensure a smooth process. Reviewers frequently note the fast delivery service, with products arriving safely and in perfect condition, making it possible to acquire items not available locally. However, some customers also noted concerns regarding pricing, describing shipping costs as expensive or even insane. These individuals mentioned that costs could be significantly higher than expected, especially due to factors like box size or additional charges, leading to feelings of being overcharged compared to other services.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending it... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and... See more

Staff

Users describe positive interactions with staff, with many reviewers praising their hosts for being helpful,... See more

Product

Clients share positive opinions on product, often highlighting the ability to acquire items not available in... See more

Price

Reviewers mention ambiguous feedback about price, with some customers finding shipping fast and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful experience, as usual! Shippn is a great platform which allows you to purchase anything you want from nearly everywhere in the world! I couldn't recommend more!! Mainly I purchase from my fav... See more

Rated 5 out of 5 stars

I wanted to order a dress from a shop in the Netherlands. I used the Buy For Me option and it was flawless and fast with impeccable communication from my shipper - Mohammad Almasri. Will use again!

Rated 5 out of 5 stars

Flawless. As a first tine user I was a little apprehensive, but any concerns were completely allayed. Excellent communication both from the company and the agent. The parcel arrived ahead of sc... See more

Rated 5 out of 5 stars

I used Shippn's Buy For Me service to purchase a hard to find vintage 1980's Giorgio Armani shirt, only available in the Netherlands on vinted.nl. Bart located in Gorinchem was my host and thanks to... See more


Company details

  1. Logistics Service
  2. e-Commerce Service

Written by the company

Shippn is an international package forwarding community that enables people to shop from over 34 countries!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,498)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Superb! They bought a rare item I needed and shipped it to me. It was packaged safely and delivered fast. The prices are extremely fair! I highly highly highly recommend it!

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

It’s ok

It’s ok, but the international shipping they use the size is the box to decide shipping cost. So if the retailer uses a large box, you pay high. Plus v little options of shippers for international. I have to pay 98 a dollars compared to 25 with someone else. I was happy to do slow post, but wasn’t even given that option. It arrived in 2 days, but for 98 bucks.

June 10, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Joanne,

Thank you for your review of Shippn.

We would like to inform you that we offer a repacking service to reduce the package size, thus reducing the shipping prices. The repackaging service fee is 10 USD, and our hosts inform us of any additional materials if required, which are added to the fee. The 10 USD repackaging fee is applied on top of the shipping cost, and both can be settled conveniently during the payment for the shipment.

As Shippn, we only ship via express international air couriers as per company policy. We do not offer standard/economy shipping options, which is why the shipping cost may appear higher compared to regular postal services. These services are fully tracked, significantly faster, and generally more reliable for international deliveries.

We are sorry we could not offer more detailed information regarding your experience because we unfortunately could not receive a response from you for our further information request through TrustPilot. Please do not hesitate to contact us with your concerns/questions so we can assist you.

Kind regards,
Shippn Support.

Rated 5 out of 5 stars

It works well!

I was surprised how well this service works. Mohammad (my Netherlands host) was very efficient and great at communicating- thanks

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Omar and Shippn services were…

Omar and Shippn services were Wonderful. I was finally able to order items that I have wanted but had no way to ship to the US. The service made me able to order. Omar was amazing at keeping me updated and walk me through the process as i missed some steps. He also packaged with care and was amazed at how fast I received my items and in perfect condition! Thank you.so very much. Will definitely be using this service and Omar again!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Buy for Me service is Excellent!

I used the Buy for Me service. My Hong Kong host researched and coordinated many orders for me of items I can't find in the states. Everything was consolidated in a single package to save costs and arrived just as ordered! Some of the items I requested were from old listings, but my Host worked hard to track things down. The service is very simple to use and communication is excellent - I was always dealing with the same person. Highly recommend.

June 10, 2026
Unprompted review
Rated 3 out of 5 stars

A Switzerland store had a Blu-ray I…

A Switzerland store had a Blu-ray I wanted to purchase and I used Shippn.
Unlike other item buying and forwarding companies that check to make sure the item is available before paying for it, with Shippn you have to pay for it BEFORE it's made sure the item is actually available for purchasing.
I received my order today but all the Host had to do was receive the parcel from the Swiss store, open it to make sure the correct item was there, seal it back up, place it into a parcel for my chosen courier and then send it to me.
When it arrived today, not only did I find that the Blu-ray had been taken out of the packaging, but the plastic and the outer slick of the digi-book case had been placed inside the case with the enclosed booklet looking like it had been pulled roughly off the glue that was holding it in place.
Whether the Blu-ray was sent like that which I find unlikely, or the Host actually opened and looked at the contents of the case instead of just sending the item as it was sent by the store which I find more likely.

June 8, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Adam,

Thank you for your review of Shippn!

We would like to inform you that you can create a regular order with our host to ask for the item availability, so they can contact the merchant for you. You do not have to make any payments to create a regular order with us. If the item is confirmed and available by your host, you can then create a Buy For Me order to purchase the item.

Since the plastic envelope on the package included your host's purchase invoice, it was removed before the package was shipped.

We understand your concern regarding the item's plastic being open when you received it. Since the item arrived intact at your host's address, we contacted DHL to start a claim. As mentioned earlier, some packages are opened by customs when they enter the destination country and are inspected by the customs officials. The plastic seal may have been opened during this investigation. We will find out if this was the case with your package.

We do not want you to have a bad experience with Shippn. This was the reason a full refund of the order amount and the shipping amount was issued to your payment method.

We hope you will have a better experience with us in the future. We would love to provide assistance with the items you like to purchase.

Best regards,
Shippn Support.

Rated 5 out of 5 stars

Great experience!

Great experience! First time using it; I had my eye on a purse with Australian retailer that didn't ship international. The shipper I used was excellent, packed it the day after it arrived to her house, and I got the purse a week later. Will absolutely use again.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

great first time experience!

thought this site was suspicious at first but i tried buying here anyway, Pan was my host, I ordered a mercari jp balenciaga bag from taiwan and received it yesterday and it’s now my new fav bag!!! unfortunately the site have very high shipping fees/taxes but i’m so glad i had an awesome host and got my bag. thank you so much Pan!!!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service through Shippn

Great service through Shippn . I wanted an item from Uniqlo which for some reason was no longer sold in Canada but was available in the UK. I asked my contact (not sure if I give names here) to buy my item and he did so and it was deliverd at speed. It was sent and arrrived in less that 5 days. Love this service and my contact. I will use both again, if needs be.

June 3, 2026
Unprompted review
Shippn logo

Reply from Shippn

Dear Ann,

Thank you so much for your wonderful review! We're glad to hear that you had a good experience with Shippn.

Regarding the host name, yes, you can share their name in your review. Feedback from our shoppers help us improve our services.

Best regards,
Shippn Support.

Rated 5 out of 5 stars

Flawless

Flawless.

As a first tine user I was a little apprehensive, but any concerns were completely allayed.

Excellent communication both from the company and the agent. The parcel arrived ahead of schedule. No hidden or unexpected costs.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Host Adam made this experience 5 stars

The Host made this experience 5 stars. This was my first time using this and it definitely came in handy. I was unaware of how expensive it would be. I will look for a cheaper option next time. Overall it was quick and easy. I would definitely recommend this company if you don’t mind paying a little extra.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

Car parts from the US to Germany

I used Shippn to send car parts from the US to Germany. The seller on Ebay didn't offer international shipping. The cost of the product was $24 with free shipping within the US.
After about three weeks the item finally arrived in Germany. However, the costs added up to about 125 Euros, which equals $140.
I wouldn't use Shippn again. The added fees, shipping costs, duties etc are just too high.
Three stars because everything worked but the cost is definitely too high.

June 1, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Martin,

Thank you for your review of Shippn!

We reviewed your order, and it looks like the item was purchased on 19.05.2026 by your host in the U.S., and it arrived at their address on 23.05.2026. After your shipping confirmation payment on 24.05.2026, the item was delivered to your address in Germany on 01.06.2026.

We would like to inform you that domestic shipping was not free within the U.S., as seen in the purchase total screenshot your host has uploaded in the order details.

The purchase total breakdown with eBay is as follows:
Item $24.98
Domestic Shipping $9.98
Sales Taxes $2.45
Order total $37.41

We are working on getting different shipping quotes from the courier companies to offer more shipping options to our shoppers. The shipping price estimates can be accessed through the calculator on our website at any time: https://www.shippn.com/en/shipping-cost-calculator

Please feel free to contact us if you would like to ship more items in the future. We would be delighted to assist you.

Kind regards,
Shippn Support.

Rated 1 out of 5 stars

Great shipping service if you want to…

Great shipping service if you want to pay 2x the cost of what your item is worth to get it shipped. Wanted to ship a $200 item? Was quoted $200 and then had to pay $400 instead because the weight was inflated for shipping. So, now we're talking $600 total to buy and ship a single product. Scam of a service honestly.

May 22, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Nicole,

Thank you for your review of Shippn.

We understand your concerns regarding the shipping prices. We would like to note that as stated on our website, shipping cost is based on the actual weight or volumetric weight - whichever is greater. Volumetric weight is calculated by multiplying the width, length and height of your package. Since this is the way the courier companies calculate the prices, this is the method we use as well.

Also note that when calculating a shipping price estimate on our calculator page, the insurance cost and the customs amounts are not added to the total, since these amounts change with the item values and the shipping destination country. This information is also available on our page. These can only be seen when the item is received by our hosts and are ready to be shipped internationally after the correct item value and description is declared for the shipment.

We offer DDU(Delivery Duties Unpaid) shipping options as well, so you can select this shipping option instead of the DDP(Delivery Duties Paid) option to not pay for the customs duties along with the shipping price.

We are sorry we could not offer a more detailed information regarding your experience because we unfortunately could not receive a response from you for our further information request through TrustPilot. Please do not hesitate to contact us for your concerns/questions so we can assist you.

Kind regards,
Shippn Support.

Rated 3 out of 5 stars

$$$$$ but reiable

Communications a bit slow, but that could be timezone related. Postage was extremely expensive as they only use DHL or FedEx and then add their margin and the 'buyers' margin on top. These fees could be made more transparent, so user can accurately calculate total shipping cost. Good if you need something urgently.

May 20, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Simon,

Thank you for your review of Shippn!

Regarding the communication delays, yes, since your host was in Sweden, the time zone differences may have created a delay in the response.

The shipping price estimates can be accessed through the calculator on our website at any time: https://www.shippn.com/en/shipping-cost-calculator

We hope our reply has answered your questions. Please let us know if you have any other questions/concerns.

We appreciate your feedback,
Shippn Support.

Rated 1 out of 5 stars

Bought an expensive purse

Bought an expensive purse. Seller was great. Host stopped responding when item was received. So did Shippn. I don’t know what to do. No phone number to call. I want to cry. This is evil.

UPDATE: after so much stress and hounding, I finally received a response. Shippn asked me to remove my review and that only would they send my package if I removed my claim. They finally let go but now are asking me for $200 extra dollars to ship from the third party. They completely changed the dimensions of the item. I know because the seller gave me receipt of the weight. Waiting on a resolution. My package has been held for a month.

Update:
The weekend passed and now it’s Monday. They corrected the dimensions and it’s about $10 less. I asked for a discount for the trouble; they agreed. Now just waiting for a response confirming no additional fees will be requested. They’ve been responding quickly until I asked this question.

Update: They FINALLY said no but proceeded to threaten to hold my package hostage if they find out I have put in any dispute against their service. I thought we were past this point. Any normal company would resolve their issue so any dispute will be resolved. This is like nothing I’ve ever seen. I requested them to call me. Let’s see if they actually have a working phone.

Tiny Update: hours have passed after the quick responses. It’s always the one question that makes them go silent. No answer whether they have a phone, just what seems like ping-pongy blackmail and holding my package hostage. It feels like a call for a fraud investigation.

Major Update: I finally received a call. It’s apparently a number they don’t use but only for this special case. When you call, it doesn’t pick up for you. I spoke to Melissa and pretty much forced her to speak to the company, which I used to purchase. I was on the phone for about 45 minutes with back and forth until I finally agreed to remove the dispute so I could ship. I received a 35 percent off code for the trouble…yeah,so….I ran into new obstacles. You have the shipping carriers to choose from and I spent about 30 minutes whatsapping them to understand what I was selecting. A ball of confusion concurred and I ended up selecting the expensive option. They immediately canceled and told me to try again. After I tried again and again and again, the discount code no longer worked and the payments kept failing. I missed the deadline to get it shipped off before the week ended because of all of this. They told me to try again tomorrow!

Update: This morning I was able to get someone on WhatsApp and they gave me another discount code and I was able to pay for the shipping. Everything went through. They sent me a message later and told me the host would send my package off shortly. Currently waiting for a confirmation. The big deal will be the purse actually arriving to the USA. Apparently I have custom and duty fees to be upon arrival, and I still don’t know how much that will be. I will be back with an update.

Update: I actually received a tracking link from DHL early this morning. Apparently package will be here in about 3 business days, estimate.

FINAL UPDATE: There were a few delays and minor confusion with DHL however, when my package was on hold due to missing tax info, I contacted Shippn and they actually got on a call right away and fixed it. No customs fees were due upon arrival. I received my purse after a month and it’s perfectly intact. I’m so happy this is all done. If you read this, be the judge on whether you would be willing to use this service.

Thank you.

April 20, 2026
Unprompted review
Shippn logo

Reply from Shippn

Hi Rebekah,

Thank you for your review of Shippn.

We're glad to see you have received your package. We'd like to offer an explanation regarding your Buy For Me order with us once again.

Your host was handling a lot of packages at their address due to a surplus of orders that they received. While your package was being measured and prepared for international shipment, you started a chargeback request case with your bank over the order purchase amount, but requested that your item be shipped to you while the case was still open.

The shipment outcome may change the chargeback case result, but case details and documents can not be reviewed/edited once started. This is the reason shipping a package while there is an ongoing case over the purchase amount is not possible. Shipping a package in this case may result in either you or Shippn being inconvenienced, so we have waited for the case to be closed.

Once the case was closed, your item was prepared for international shipment, as discussed.

We would like to inform you that the "$200" amount you mentioned is not an extra or an additional amount. It is the standard international shipping payment. As stated on our Buy For Me order creation page, the initial payment you make when you first start the order does not include international shipping, but only the item purchase totals. Once the item arrives at your host's address from the merchant, you then confirm the international shipping payment.

Finally, we would like to address the concern that Shippn is a "scam." We understand that delays and communication issues can lead to frustration and uncertainty, and we are sorry that we were unable to provide the level of confidence and reassurance you expected throughout this process.

Over the years, Shippn has successfully facilitated the delivery of tens of thousands of international shipments for customers around the world. We would not have been able to build and maintain our platform if we did not consistently fulfill orders and support our users. While we acknowledge that your experience did not meet your expectations, we remain committed to transparency, customer support, and successfully delivering every order entrusted to us.

Shippn Support Team

Rated 5 out of 5 stars

I used shippn for an international…

I used shippn for an international shipment of at etsy purchase. I was a bit trepidatious at first never having used it before but after a little guidance from the seller, it all went very smoothly and quickly. The host shipper was great, took photos of the item and the package, and shipped my package out very quickly and I got it with no hassles ahead of schedule.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE! And wonderful shopper Nastita

Nastita was my shopper for my items. She was wonderful with communication and giving me updates. It was also my first time using Shippn and the experience was easy and efficient! I received my package a lot sooner than expected! Wonderful experience overall! Will definitely use this service again to get items from overseas

May 28, 2026
Unprompted review

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