It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
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Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I have bought jewellery from this…
I have bought jewellery from this company for a number of years and have always been very pleased with the quality and good customer service. My recent purchase was a lovely bracelet, it came as described and well packaged and excellent quality. I would highly recommend Shipton and Co.
September 18, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your continued support over the years. We’re delighted to hear that your recent bracelet purchase lived up to expectations and that you’ve been consistently pleased with both the quality of our jewellery and our service.
Reply from Shipton & Co
Thank you for your kind words. We’re happy with both the service and your jewellery, and we hope you enjoy wearing it!
Items arrived well packaged and in good…
Items arrived well packaged and in good time. Presentation boxes were nice. All items ordered were delivered with the order.
September 16, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely feedback. We’re so pleased your order arrived promptly and safely, and that you’re happy with the presentation and packaging.
Very efficient.
September 19, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review — we’re delighted you found our service efficient and we hope to assist you again soon.
Usually good but usually slow delivery.
Slow delivery. I received a green jewellery box when I ordered pink.
September 17, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re very sorry for the delay in delivery and for sending you a different jewellery box colour. We hope the order was accompanied with a letter stating we are out of stock of the pink box and did not want to hold up your order, so a replacement green one was sent, all exactly the same design and size as the pink but we understand the frustration this may have caused. If you do wish to wait for the pink box, please get in touch with customer services on 0121 262 6478 and we will happily arrange it for you.
Don’t order if you want something to arrive for a specific date/occasion
Slow service, lack of customer service response to chase up emails sent. This is probably the third time that I have ordered items over a month ago which are yet to be delivered. Shipton not only charge for delivery but also charge for items at the time of ordering.
September 21, 2025
Unprompted review
Reply from Shipton & Co
We are very sorry to hear about your experience and the repeated delays you have faced. This is certainly not the level of service we aim to provide, and we sincerely apologise for the frustration caused.
We are currently reviewing our systems and communication so that updates are clearer and delays are reduced.
Thank you for your feedback — it helps us to improve, and we hope to have the opportunity to restore your confidence in us.
I have been buying jewellery from…
I have been buying jewellery from Shipton many years and I have always been delighted with my purchases. The jewellery is top quality and there's always something to buy for all price ranges. They're customer service is excellent and products are well packaged.
September 2, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re happy to hear that your order arrived smoothly and that you’re pleased with your jewellery. We truly appreciate your loyalty :)
Easy to order and quick to despatch…
Easy to order and quick to despatch your item. You need to remember that everything in the brochure has been magnified and when you get the items they are always much smaller!
September 13, 2025
Unprompted review
Reply from Shipton & Co
Thank you very much for your kind review. We always try to add the measurements to avoid any disappointment so we hope it helps. We are glad you are happy with your order :)
Poor Service
The item itself is good but the service is not. When I pay for postage (which many companies do not charge), I expect the order to arrive quickly. How strange then, that items I’d ordered from other places with free postage arrived much quicker! Other companies also do the courtesy of sending emails to say when an item has been dispatched and when to expect delivery. Not so with Shipton’s. The jewellery they sell is lovely but the poor service makes me wonder whether I’ll purchase from them again. One more point, the vouchers they send can only be used in their stores or on phone orders. Since I (and many others) order on line, I’m at a loss to understand this.
August 16, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share your feedback. We’re very pleased to hear that you are happy with the jewellery itself, but we are truly sorry that the service surrounding your order did not meet expectations.
We understand how important it is for orders to arrive promptly, especially when postage has been paid for, and we’re reviewing our dispatch processes to improve the service. We also take on board your comments regarding dispatch notifications, and this is something we are working towards providing in the future to keep customers better informed.
Regarding vouchers, we regret any frustration caused. Our loyalty voucher which is the one we believe you are referring to, only go to selected customers and all hold a unique number, therefore they cannot be used online, but we do appreciate how convenient it would be to use them online and will ensure your feedback is passed on.
We value your custom and hope you do continue to support Shipton & Co.
Great customer service and fabulous…
Great customer service and fabulous necklace. So beautiful and just as advertised.
September 8, 2025
Unprompted review
Reply from Shipton & Co
We’re so pleased to hear that you’ve always found our team helpful and our jewellery to be of great quality and value :)
Happy with the service even happier…
Happy with the service even happier with the goods
September 12, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words – we’re so pleased you’re happy with both our service and jewellery. We look forward to welcoming you again soon!
Really good experience and good quality.
Really good experience ordering over the 'phone. Very helpful representative. Goods arrived in timescale offered. Quality good too.
August 14, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words – we’re so pleased you’re happy with both our service and jewellery. We look forward to welcoming you again soon!
Pretty bracelet
Item arrived beautifully packaged and was lovely looking just as in the picture. The bracelet came with an extender for those with bigger wrists too. I knocked a star off as on this occasion the order took longer than two weeks to arrive although it was not an issue in this case as it was for myself and not a gift.
September 5, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your thoughtful review. We’re delighted you love your bracelet and appreciated the packaging and extender detail. We’re sorry the delivery took a little longer than expected, but we’re glad it didn’t cause a problem on this occasion. We truly value your feedback and hope to provide you with a quicker service next time.
So disappointed!
I have ordered from this company for years and have always found them reliable. Unfortunately not this time. I placed an order on 7/8/25. When it hadn't arrived by 22/8/25 I contacted customer services by email. The automated reply said they would aim to get back to me in 24 hours. 5 days later I sent another email and then phoned on 29th August. I was told they were waiting for one item to come in. As two of the items in my order were birthday presents I asked if they could dispatch the part order as soon as possible and was told it would go out that day. Nothing by September 4th so I phoned again to be informed the partial order had not been dispatched as they were waiting for a different item! The lady I spoke to was helpful but told me they would not be able to dispatch my order that day. I felt it would have been courteous of Shiptons to inform me if there were problems with the order, rather than me doing all the chasing.
I cancelled the entire order and requested a full refund.
Sadly I will not be dealing with Shipton and Co again.
September 4, 2025
Unprompted review
Reply from Shipton & Co
We’re truly sorry to hear about the disappointment with your recent order. It’s clear that we fell short of the reliable service you had come to expect from us over the years - especially with gifts that were time-sensitive. As we are in a very busy period and meeting high demand for stock, we are experiencing some delays in stock deliveries and dispatch times, which we understand is just as frustrating for the customer as well as us.
While we’re glad our customer service team was able to assist you directly, we completely understand how disheartening it must have felt to be the one chasing for updates.
Your feedback has been passed on to our team so we can improve our communication and ensure customers are kept informed earlier if there are delays. We will be in touch and as we would like to put this right.
Made order via telephone
Made order via telephone, customer service personnel were very polite & pleasant to deal with. Order arrived within the expected delivery time. This isn't the first time I've ordered from Shipton & Co. As always very pleased with my items.
August 22, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re happy to hear that your order arrived smoothly and that you’re pleased with your jewellery. We truly appreciate your loyalty :)
Silver owl pendant
This time I purchased one of the silver owl pendants. These sale items make great gifts, and as in the past, I was not disappointed by the quality of the piece. Delivery was prompt and unproblematic.
August 22, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review. We’re so pleased you chose one of our silver owl pendants and delighted it made such a lovely gift. Glad to hear you’re happy with the quality and service once again—we truly appreciate your continued support.
Always pleased with the products.I look…
Always pleased with the products.I look forward to seeing the sales.You get a delightful free gift and a money off voucher with each order.I always receive a mini catalogue through the post and see the latest products.✅
August 21, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your lovely review! We’re so pleased you enjoy our products, sales and little extras :)
I ordered the 'Laughing Buddha' but was sent a smaller item (order no.114199)
I ordered the 'Laughing Buddha'. This was and still is described by Shipton’s as having a height of 5"-6". The item I received was 4" in height a significant reduction in the total volume of the semi precious Lapis Lazuli. No explanation about why I had received the smaller item. I emailed Shipton's customer service about my dissatisfaction concerning their misleading description and asked to receive the larger item. All I have received is an automated reply acknowledging my email but no explanation for their deceptive description or offer to replace the item sent with the one I ordered. Regrettably I have lost all faith in the honesty of this company and recommend that they be avoided.
August 16, 2025
Unprompted review
Reply from Shipton & Co
We’re very sorry to read your review. As we’re experiencing a particularly busy time, there may be slight delays, but we’re working hard to get back to you as quickly as possible. The Buddha should have matched the size described, so we apologise sincerely for the error and the lack of follow-up. This is not the standard of service or accuracy we aim to provide. We will be in touch with you shortly and hopefully resolve this for you and hopefully we can restore your faith in the company as you have been a loyal customer. Thank you for your patience.
Lovely designs
Have ordered a few times from Shipton. Always comes in good time and carefully packaged. Always lots of lovely designs and if I've a query staff are always helpful
August 14, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback! We’re delighted you enjoy our designs and service, and we look forward to helping you again soon :)
They take too long to despatch items
They take too long to despatch items. 7-14 days is not really acceptable. Emailed them to find out where items were and they did not bother replying. Such a pity as they have some really lovely items.
August 28, 2025
Unprompted review
Reply from Shipton & Co
We’re very sorry to hear about your experience. Our standard delivery is 7–14 working days, but we understand this can feel too long and we’re working to improve shorter delivery times. We also apologise for the lack of response to your email, as this is not the standard we aim for. We will feedback to the team to understand why you did not receive more information when asked. Thank you for your patience.
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