It is easy to order from the website. I don't understand why they ask for reviews of items, but the website never posts them against the item. It would be helpful if the item review was published. Del... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons... See more
Company replied
Another purchase I am very pleased with. Arrived very quickly well within the time estimated. Ordered The Tree of Life and free Secret Sparkle earrings as a birthday gift, I will be very happy to p... See more
Company replied
Shipton's jewellery is accurately presented in the catalogue and online, as to its stones, colour, metal and size. It arrives safely packaged and is a joy to wear. Faultless, with new and exciting des... See more
Company replied
Company details
Written by the company
Since Albert Edward Shipton founded the company back in 1870, five generations of his family have honoured the original vision - to create spectacular jewellery with precious diamonds and rare gemstones gathered from the world's most remote locations. What sets Shipton & Co apart indeed is the dazzling quality of these gemstones which are ethically sourced and hand selected for you today by the founder's great great grandson, Jasper May. An acclaimed gemmologist, he brings both life-long study and inherited skill to his creative work.
Contact info
27-33 Spencer Street , B18 6DL , Birmingham, West Midlands , United Kingdom
- 03453045080
- customercare@shiptonia.co.uk
- www.shiptonandco.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Shipton & Co
Thank you for your feedback. We’re so pleased to hear your gift arrived safely and in perfect condition.
First Order experience
This was my first order from Shipton & I had a problem, completely my error, on the shipping address.
Customer service & support were excellent. Sunny replied quickly to my queries & addressed the problem most efficiently.
The actual pieces themselves are lovely, high quality & imaginative designs. I’m very happy with the value & with all aspects of the company. I shall certainly be using them again.
September 6, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for taking the time to share your experience. We’re delighted to hear that Shipton was able to help resolve the issue quickly and that you’re so pleased with your jewellery. Your kind words about our designs and service mean a great deal to us.
Some items are beautiful
Some items are beautiful, some items broke, I dont understand WHY I had to rebuy some items, some items go to charity shops, some items get "stolen"....... ONGOING cycle. October 2025
October 9, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re so sorry to hear that you’ve had mixed experiences with your orders — that’s never what we want for our customers. All our jewellery is covered by a 60-day money-back guarantee, so if anything arrives damaged or doesn’t last as expected, we’re always happy to replace or refund it.
You mentioned some items being “stolen” — if you mean something went missing in transit or after delivery, please do contact us directly so we can look into this for you right away.
Wonderful Experience in Scarborough Store
The staff in Scarborough are both professional very pleasant their service is second to none. I have always been satisfied with my purchases and friends have loved gifts from Shiptons
October 4, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback. We’re happy to hear that our Scarborough team have looked after you so well — they’ll be thrilled to know their service made such a great impression. It’s also wonderful to hear that your friends have loved their Shipton gifts.
Very good value.
Easy to order from the catalogue. Items well
wrapped up, delivered with care and promptly.
Very attractive items, bought for Christmas presents.
Two Real Lapis Pyramids, unusual and will look lovely displayed where they can attract the light
on the window sill or mantelpiece.
Very good value as they were in the sale.
Very reasonably priced.
October 8, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your review. We’re so pleased to hear that your Lapis Pyramids arrived and that you’re happy with their quality and value. They sound perfect for catching the light on a windowsill or mantelpiece — such a thoughtful choice for Christmas gifts!
Easy to order online
Easy to order online, great selection of jewellery and gifts. The item was very well packaged and I was kept informed of when my item would be delivered.
August 25, 2025
Unprompted review
Reply from Shipton & Co
Thank you very much for your feedback. We’re pleased to hear you found our website easy to use and that your order arrived safely. It’s great to know you were kept informed throughout the delivery process. We really appreciate your support and hope you’ll shop with us again soon.
Excellent
Have used this company over many years and have always been pleased with their products, many have been better quality than expected for the price.
Free gifts are genuine gifts and not sub-standard freebies.
A bit slow on delivery but I know to order in advance of need.
Overall an excellent company to deal with.
September 30, 2025
Unprompted review
Reply from Shipton & Co
Thank you very much for your thoughtful feedback and for being such a long-standing customer. We’re glad to know you’ve been pleased with the quality and value of our jewellery and gifts over the years. We appreciate your understanding on delivery times and your continued support — it really means a great deal to us.
Have ordered many items from here and…
Have ordered many items from here and always been satisfied by the order system, staff when I have telephoned, and the delivery
September 4, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely feedback and for being a loyal customer. Your continued support means a great deal to all of us at Shipton & Co.
Mixed experience
I ordered four items from the company and my experience was mixed. The owl on a branch paua shell brooch is beautiful, as are the oval paua shell Celtic hook earrings. I was disappointed with the marquise paua shell pendant as the drop was much smaller than I had expected. The Celtic Tree of Life pendant was already tarnished when it arrived. The lady whom I phoned to place the order was very polite but, even though I read out the sale price of each item, she did not notice that the computer was recording the original price in some cases, therefore the total came to about £60 greater than I had expected and I had to query it. She could not amend the system straightaway and had to phone me back. I would recommend that the computer system is kept updated to be consistent with catalogue and internet prices. Also, twice the assistant told me there would be a postage charge of £3.95, so twice I had to correct her as the order came to over £100 and therefore the postage should have been free. I was sent two £5 vouchers which cannot be used together to reduce the price of a new order, instead of being sent one £10 voucher as indicated in the catalogue. I was also sent a different free gift from the one I had ordered even though the assistant had not told me the one I had chosen was not available (in which case, I would have chosen something different from the one which arrived which is of no use to me). I would recommend that the company takes more care to get details correct. (The "date of experience" I have submitted is the date on the invoice.)
September 18, 2025
Unprompted review
Reply from Shipton & Co
Thank you for taking the time to share such detailed feedback. We’re delighted that you loved the owl brooch and Celtic earrings, but we’re very sorry that parts of your experience didn’t go as smoothly as they should have.
We completely understand how disappointing it must have been to receive a smaller pendant and a tarnished item, and we also appreciate your comments regarding prices, postage and vouchers. We currently have some new team members in training, and your feedback helps us to improve the support and accuracy we provide.
You can normally use our vouchers together, so I’ll be in touch to help resolve this for you, along with arranging your preferred free gift, which is available.
Thank you again for your thoughtful comments and for your continued support — we truly value your custom and hope to make your next experience with us a much smoother one.
A very satisfied, returning customer
Having used Shipton's for many years. Special occasions. Anniversaries. Birthdays. But also for the ". Just because gifts" Those times when words aren't quite enough. And the choices given by Shiptons have never been less than 100%successful. Costs, service and an all round brilliant customer satisfaction
September 22, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your message and for being such a long-standing customer. It’s nice to know that our jewellery has been part of your special occasions — and those thoughtful “just because” moments too. Your loyalty and kind words mean a great deal to all of us at Shipton & Co.
good products
good products, great communication and speedy delivery. What more can you ask ?
September 30, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re delighted to hear you’re pleased with the products, service, and delivery – it’s wonderful to know everything met your expectations.
The bracelet was a gift for my daughter…
The bracelet was a gift for my daughter in law and she is delighted with it.
The chain is delicate and sparkly and adjusts well to her wrist.
One star less because it did not arrive swiftly, but I was able to give it to her before her return to Australia
October 2, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review. We’re so pleased your daughter-in-law liked the bracelet and that it reached you in time for her trip back to Australia. We’re sorry the delivery took longer than expected, but we’re glad it worked out and hope she enjoys wearing it.
High Quality Products
Been a customer for some years. Product choice and quality excellent. prices to suit all pockets, pleasant staff and fast delivery. Highly satisfactory
September 23, 2025
Unprompted review
Reply from Shipton & Co
Thank you for being such a loyal customer over the years. We really appreciate your lovely feedback on our product range, quality, pricing and service.
Bracelet just as discribed good value…
Bracelet just as discribed good value but took a little longer to arrive.
September 17, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your review. We’re pleased to hear you found the bracelet good value and just as described. We’re sorry it took a little longer to arrive, and we appreciate your patience.
Not your usual quality of service and product.
Lack of updates on delivery even when I emailed the company I received no reply. The ring is probably on its way back as the stone is slipping around in the setting.
September 9, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your feedback. We’re very sorry to hear about the lack of communication regarding your delivery and that the ring was not as it should be. This is not the experience we want for our customers. Please do get in touch with our customer care team so we can arrange a replacement or refund as soon as possible.
Every thing i have ordered has been…
Every thing i have ordered has been excellent ,my only disappointment is how long it takes for delivery, last order was 16 days,
September 15, 2025
Unprompted review
Reply from Shipton & Co
We’re happy to know you’ve been so pleased with your purchases. We’re very sorry to hear that your last order took 16 days to reach you. We know how important it is for faster delivery times, and we are actively working on improving this. We really appreciate your patience and your continued support – it means a lot to us.
Lovely jewellery
I ordered 2 items
They arrived within the 2 weeks safe and sound, and I'm most impressed with the quality if these items
I have bought jewellery from here before and never had any problems
Excellent quality, reasonable price and delivered to your door - what's not to like?!
September 26, 2025
Unprompted review
Reply from Shipton & Co
Thank you so much for your lovely review! Glad to hear your items arrived safely and that you’re impressed with the quality. It’s wonderful to have loyal customers that continue to be pleased with both our jewellery and service. Your support really means a lot!
Quality products and helpful service.
Although I had a problem with my choice of jewellry, after contact with Shipton, I was able to go to the Newquay store to exchange for a more suitable product. I was sorted by a lovely lady -Jackie who showed such patience and help. Unfortunately there was a delayed delivery due to being very busy! I would certainly use Shipton again - such quality products.
September 18, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your kind words. We’re delighted Jackie in our Newquay store was able to assist you in finding the perfect piece – we’ll be sure to pass on your lovely feedback to her. We’re sorry again for the slight delivery delay during a busy period, but we’re so pleased to hear this hasn’t put you off and that you value the quality of our jewellery.
Brilliant jewellery from Shipton
I have bought many items from Shipton & Co and have always been delighted with them and the service
September 5, 2025
Unprompted review
Reply from Shipton & Co
Thank you for your continued support. We’re delighted to hear you’ve always been happy with both our jewellery and service. It really means a lot to us.
Ring repaired
Had a ring repaired. Really happy with the service and the work done
September 6, 2025
Unprompted review
Reply from Shipton & Co
Thank you for sharing your feedback. We’re so pleased to hear you’re happy with both the service and the repair work carried out on your ring. Your kind words mean a lot.
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