I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent shoes and if you just skip…
Decent shoes and if you just skip paying the monthly fee each month, having a VIP account is beneficial. My issue is the inconsistent sizing. I order on shoedazzle because I wear size 12 and it's hard to find cute shoes with big feet. Recently the sizing has been inconsistent. Especially with their heels, they are waaaaay too skinny and they need a wide option for heels (even though I don't have to wear wide in normal size 12 shoes). My rating is so low because I consistently have issues with returns. I send an item back and do not hear from the company from weeks so I have to go and contact them about the return and then it is a hassle because even if you have proof via tracking info an order was sent, you need the receipt from the place you sent the order. Recently someone told me I needed email confirmation when I sent the item for return at the post office and it is not connected to my email. Very weird and inconvenient return system. I understand there are scammers, but if that is the case make an easier system within your company to track returns so people do not have to contact you about it. I had to speak to 4 different people who gave me 4 different pieces of information. One lied and said the order was refunded when it wasn't.
June 25, 2024
Unprompted review
Reply from ShoeDazzle
Hello Laure,
We're sorry to hear about your frustrating experience with the inconsistent sizing and the challenging return process. It sounds incredibly disappointing, especially when you rely on our offerings to find cute shoes in your size. The issues you've faced with returns and the confusing, inconsistent information from our Member Services Team must be really discouraging. Your suggestion about improving the return tracking system makes a lot of sense and we would certainly make the process more convenient for everyone. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Checking out
Had a hard time trying to check out using Afterpay and wasn’t able to us it
July 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Pandora,
We're truly sorry to hear about the frustration you experienced with our website's performance and that you had trouble using Afterpay to check out and were unable to do so. We understand how valuable your time is and apologize for any delays and errors you encountered. Rest assured, we'll promptly address these issues to ensure a smoother and more efficient experience for you and all our members in the future. Our Member Services Team will reach out to you right away to offer further assistance because we are dedicated to providing you with the best service possible.
Best,
Chad
I tried to order two other items that…
I tried to order two other items that were two for one credit and it wouldn’t bundle them. I’ll have to come back and order them later.
July 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello,
We're sorry to hear about the trouble you had with bundling your items. It’s frustrating when things don’t work as expected, especially when you’re trying to take advantage of a good deal using your credit. Having to come back and reorder is definitely an inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
I have been with Shoedazzle since 2013
I have been with Shoedazzle since 2013. I get 95% of my shoes from them. The quality is excellent! If for some reason you have a problem they will do everything they can to make it right. I love the clothing also. I prefer to buying online for the convenience. I love seeing the my own line showroom every month.
June 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Julie,
That's fantastic to hear about your experience with ShoeDazzle! It sounds like you've been a loyal customer for quite some time, since 2013—that's impressive! It's wonderful that you've found our shoe quality to be excellent and our service top-notch. Being able to count on a brand to resolve any issues that arise speaks volumes about their commitment to your satisfaction.
Best,
Clark
customer rep
customer rep. was very attentive to my needs and was able to assist with issues and resolve issues quickly.
June 13, 2024
Unprompted review
Reply from ShoeDazzle
Hi David,
Thank you for your kind feedback regarding your recent interaction with our Member Services Team. We are glad to hear that our Member Services Team was mindful of your needs and efficiently resolved your concerns. Providing excellent member service is a top priority, and we are happy that we could meet your expectations. Your satisfaction is important to us, and we will continue to strive for exceptional service in every interaction. Thank you for choosing us, and we look forward to continuing to serve you!
Best,
Kim
Easy navigating
Easy navigating, quick ordering. Satisfied, I will reserve opinions when I receive my shoes.
June 12, 2024
Unprompted review
Reply from ShoeDazzle
Hello Alberta,
We're glad to hear that you found the navigation easy and the ordering process quick! Your satisfaction is important to us, and we understand wanting to reserve feedback until you've received your order. We can't wait for you to get your shoes and experience them firsthand.
Best,
Allison
Love the new shoes I got on sale
The site was really easy to shop, and I found some cute shoes!
June 4, 2024
Unprompted review
Reply from ShoeDazzle
Hello,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and website! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. We hope you will always have a wonderful experience with us in the future.
Best regards,
Chad
Okay
We had a great experience with picking out your fabulous shoes. Thank you.
April 6, 2024
Unprompted review
Reply from ShoeDazzle
Hello Sheila,
We're so happy that you had a wonderful experience selecting our fabulous products! Your satisfaction means a lot to us, and we're grateful for your loyalty to ShoeDazzle.
Best,
Allison
I like the new styles that are coming…
I like the new styles that are coming in. Can hardly wait for more vip sales.🤓
June 2, 2024
Unprompted review
Reply from ShoeDazzle
Hello Deborah,
Wow! Thank you for your positive feedback! We're happy to hear that you're excited about the new styles we're introducing. We're constantly striving to bring fresh and trendy designs to our members, and we're glad to know that you're looking forward to more VIP sales. Your support means a lot to us, and we appreciate your enthusiasm! Have a great day!
Best,
Bonnie
What happened…
The fact that we are paying $50 a month and when I finally decide to purchase something, my size is not available in 95% of the items. The accessories and clothing are nothing like they used to be when I first started using this site. The products don’t look good to me anymore.
February 6, 2024
Unprompted review
Reply from ShoeDazzle
Hello Lashae,
I'm truly sorry to hear about your disappointment with the availability of sizes and the changes in our product offerings. It's understandably frustrating when you're paying for a membership and encounter limitations in the items you can purchase, especially when the selection doesn't meet your expectations. We strive to provide a diverse range of products that appeal to all our members, and it's sad to hear that the current offerings don't align with your preferences as they once did. Your feedback is incredibly valuable, and we'll take it into account as we work to improve our offerings and ensure a more satisfying experience for all our members. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
Love this ap!
June 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Wendy,
It is delightful to learn about your favorable navigation experience on our website! Our main goal is to make your buying experience easy and pleasurable every time. We're happy that you haven’t had any problems. We appreciate your choice and hope to be of further assistance to you soon!
Best regards,
Chad
Shoe dazzle has changed for the worse
I’ve been a member for many years and Shoedazzle doesn’t have cute shoes and clothes any more. I will be canceling my subscription after I use my credits.
May 27, 2024
Unprompted review
Reply from ShoeDazzle
Hello Monica,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Clark
Great website and company!
Easy to order and check out. I have NEVER had a problem with this company or website. I love shoedazzle!
May 26, 2024
Unprompted review
Reply from ShoeDazzle
Hi Donna,
Thank you for your awesome feedback about our website! Providing an easy and seamless shopping experience is one of our top priorities, so we're delighted to hear that you found it easy to order and check out on our website. Your satisfaction is our ultimate goal, and we're committed to ensuring that every aspect of your experience with us is enjoyable and hassle-free.
Best,
Kim
First
First, there are never any cute shoes in my size (10 to 11) Second, if the shoe is $14 when you put it in the cart why does it just to $29 when you go to check out?
This site needs better selections, more inventory is larger sizes and better explanation of pricing.
May 21, 2024
Unprompted review
Reply from ShoeDazzle
Hello Alaysha,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our pricing and availability. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
"Stuck in Limbo: My Long Wait for a $279.65 ShoeDazzle Refund Since 2020"
I have been waiting since 2020 to received my refund. It seems that its taken so long that the card I used is no longer valid and I'm waiting on them to issue the refund. I actually spoke to there chat representative and she gave me the amount owed and the date filed. [$279.65] VIP credits and it was filed last 3/19/20 8:00 AM
I do not see a way to respond to your message below, however we already have an open case and dialogue through the BBB. I have already uploaded the entire transcript of the online chat response stating this was owed to me. I'm just waiting on the check to be issued. Thanks
Updated May 22, 2024 Here is My membership #Membership ID: 113153767
I can not log on to your website because April 28th you sent me an email canceling my membership.
ShoeDazzle Unsubscribe
Apr 28, 2024, 9:10 PM
to me
The email says your VIP Membership has been canceled. I can not get into my account. We have already been responding via BBB and now via Trust Pilot. I'm not sure what else you want me to do.
Can you just show your customers that you are an ethical company and just refund the money you already acknowledge is owed to me, please?
April 28, 2024
Unprompted review
Reply from ShoeDazzle
Hello Brenda,
We're deeply sorry for the prolonged delay you've experienced in receiving your refund. Your patience and understanding throughout this process are truly appreciated, and we want to assure you that resolving this matter is our top priority. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
I absolutely love shopping on this app…
I absolutely love shopping on this app trusting your getting high quality and inexpensive shoes is very satisfying.
May 6, 2024
Unprompted review
Reply from ShoeDazzle
Hello Laurene,
It's wonderful to hear that you've had such a positive experience shopping with us! Feeling confident in the quality of the shoes you purchase and knowing that you're getting great value for your money can definitely make the shopping experience all the more satisfying. Thank you for your kind words!
Best,
Allison
Wonderful
Wonderful! Smoothe, no issues. I shopped I purchased and now I get to rest! Wonderful smoothe, and perfect. Thank you for setting a system so smoothe and easy and effortless!! Needed that!
May 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Jeanene,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We hope you will always have a wonderful experience with us in the future.
Best regards,
Chad
I Love shoe dazzle thanks for the…
I Love shoe dazzle thanks for the discounts you really made my Day😁
May 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Tracey,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. We hope you will always have a wonderful experience with us in the future.
Best regards,
Chad
Reply from ShoeDazzle
Hello Ruby,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I love shoe dazzle I'm a long time…
I love shoe dazzle I'm a long time member and will continue just wish the delivery was faster so excited about merchandise
May 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Shelley,
It’s wonderful to hear that you’ve had such a positive experience with Shoe Dazzle and that you’re looking forward to your new purchases! We truly apologize for your experience regarding our delivery. We’ve sent you a request on www.trustpilot.com asking for your account information so we to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Mary
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.