I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
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Review summary
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Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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Very User Friendly
The variety of selections are great. I just ordered. I'll update more when shipment arrives.
Update, 1 pair didn't fit, 1 pair broke, 1 pair had to be returned. The customer service rep helped me with exchanges.
October 8, 2024
Unprompted review
Reply from ShoeDazzle
Hello Dee,
I’m glad to hear you found the website user-friendly and enjoyed the variety of selections! It’s always exciting to place an order. However, I’m sorry to learn about the issues you faced with your items not fitting or breaking. That can be really frustrating! It’s great to hear that the customer service representative was helpful with your exchanges, though. I hope your next experience is much smoother and that you receive items that fit perfectly!
Best,
Lia
Love the shoes
Love the shoes , they fit nice true to size for most of them only a few were not I went back.
October 7, 2024
Unprompted review
Reply from ShoeDazzle
Hello Candice,
Thanks for giving us a try, but we'd love for you to come back. I'm sorry about the fitting system though for our size chart. We strive to provide the best-fitting products that our members will love, and it's disheartening to learn that this was not the case for you. If you need help in the future, please don't hesitate to reach out to us, and we'd love to assist you further.
Best regards,
Chad
No selection of plus size clothes…
No selection of plus size clothes anymore... very unfair..2 for 1 VIP is cool though
October 5, 2024
Unprompted review
Reply from ShoeDazzle
Hello Charlayna,
Thank you for taking the time to write to us and I'm very sad to know that you are not pleased with our availability and selection. We understand how frustrating that can be, especially for a brand you love. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. Our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
Easy check out .
Easy check out .. The only issue is when you view an item just to check it out then you arrow back. It doesn’t leave you at the place where you left off. It takes you all the way to the top and you have to scroll Down and find where you left off. otherwise, I would’ve rated five star
October 4, 2024
Unprompted review
Reply from ShoeDazzle
Hello Georgette,
We understand your frustration with the website navigation. It's definitely annoying to have to scroll back up to where you were after checking out an item. We appreciate you bringing this to our attention and will pass it along to our team to see if we can improve the user experience. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
I love the quality of there shoes for a… pleased customer!
I love the quality of there shoes for a great price! Plus the shoe feels good on ur foot plus you are guaranteed to get what you see in The picture . I would recommend to buy there shoes. Thanks Shoe Dazzle ! What are you doing?
September 16, 2024
Unprompted review
Reply from ShoeDazzle
Hello Jakayla,
Thank you for your feedback! We’re happy to hear that you love the quality of our shoes and find them to be a great price! It’s fantastic to know that they feel good on your feet and that you receive exactly what you see in the pictures. We appreciate your recommendation and are committed to maintaining high standards for our products.
Best,
Zeth
I Dazzle with Shoe Dazzle
I love ordering shoes from this company. They're always Great on Style, colors & versatility. Such class & style, I get so many compliments. I revived a coupon to save an extra $15 though, not sure what happened to it??? Site kept saying I had $15 to spend??? I selected it but not sure if it was taken off?
October 2, 2024
Unprompted review
Reply from ShoeDazzle
Hello Erica,
We’re happy to hear that you love ordering shoes from us and appreciate the style, colors, and versatility! It’s wonderful to know you receive so many compliments. We’re sad to learn about the confusion with your coupon and the discount not being applied as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Easy to buy eventhoug I don't like how…
Easy to buy eventhoug I don't like how the vip créditos work. I think they are unfair.
September 28, 2024
Unprompted review
Reply from ShoeDazzle
Hello Gabriela,
I'm sorry to hear about your dissatisfaction with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Looking good without going brok
I just bought 4 items. I can't wait to wear my new boots with my weekender bag when I head to Texas in November!! And the discounts!!! Shoedazzle, you are my new best friend 🧡!!!!
September 25, 2024
Unprompted review
Reply from ShoeDazzle
Hello Linda,
We’re happy to hear that you’re loving your new items and that you’re excited to rock those fabulous boots and your weekender bag on your upcoming trip—what a stylish combination! We're glad that you’ve found the perfect travel companions, and we can’t wait for you to enjoy them. We believe looking good shouldn’t break the bank, and we’re pleased that our styles, quality, and discounts have brought you joy.
Best,
Allison
The purchase process was very simple
The purchase process was very simple. The price was remarkable.
September 25, 2024
Unprompted review
Reply from ShoeDazzle
Hello Catherine,
I’m glad to hear that you found the purchase process simple and the prices remarkable! It’s always a plus when shopping is easy and affordable. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia
Reps that have trouble with customer service
I was speaking with Omar Rep. I feel like since I was asking multiple questions he didn't know the answer to he disconnected which was very unpleasant & rude . I still made my purchase & will always continue to shop with Shoedazzle cause y'all have a outstanding selection for all different outfits thanks for letting me share my experience.Continuing from previous: I received a response before the end of day about this experience Thanks Ms Bonnie for your prompt response & heart felt words of understanding ❤️ I will continue to let my friends/ family know where I purchase certain shoes that goes great with my attire I would also like if You would let the team know that if they get a call & for whatever reason it gets disconnected to be able or willing to follow through to make sure All Questions & Concerns are addressed & Meet to Our Satisfaction. Thank you for Your help & time in this matter.
September 14, 2024
Unprompted review
Reply from ShoeDazzle
Hello Christie,
We are truly sorry to hear about your experience with our Member Services Team. It’s disappointing to know that you felt treated rudely and that your questions weren’t properly addressed. That’s certainly not the level of service we strive for. We appreciate your continued support and kind words about our selection. Your feedback is important, and we’ll make sure it’s shared with our team to improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Based on what i just read on the…
Based on what i just read on the previous comment, i am afraid to purchase from this site. I really like the merchandise, but i don't want to be a victim of scam.
September 12, 2024
Unprompted review
Reply from ShoeDazzle
Hello Lakesha,
We truly apologize for your experience regarding the comments you read on the website. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best.
Lia
Bad customer service
I made one purchase from this company back in 11/2019 and they started taking 49.95 from my account since then to 5/2024 for membership that I did not sign up for. They promiss returning my money back to me and its been almost 6 months now and I have not yet received a penny from them. This is not a good company to do business with.....
June 11, 2024
Unprompted review
Reply from ShoeDazzle
Hello Kamara,
We're really sorry to hear about the issues you’ve faced with unauthorized charges and the delay in getting your refund. This is not the experience we want for our members. We understand your frustration and will review this to ensure your refund is processed as quickly as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Shoedazzle is the most amazing site!
Shoedazzle is the most amazing site! Accurate, speedy, rewarding & easy on the pockets!!
September 2, 2024
Unprompted review
Reply from ShoeDazzle
Hello Divina,
Thank you so much for your feedback! We’re happy to hear that you find ShoeDazzle amazing and that our site meets your expectations for accuracy, speed, and affordability. Your satisfaction and enjoyment are incredibly important to us, and we’re glad to know we’re hitting the mark. We appreciate the time you spent sharing your experience!
Best,
Zeth
The ease of the site while navigating
The ease of the site while navigating. I was able to find my size in the available items and check out was a breeze ☺️
January 9, 2024
Unprompted review
Reply from ShoeDazzle
Hello Ciara,
It is delightful to learn about your favorable navigation experience on our website! Our main goal is to make your buying experience easy and pleasurable every time. We're happy that you're finding exactly what you're looking for and that you love our offerings. We appreciate your choice and hope to be of further assistance to you soon!
Best regards,
Chad
Never got my shoes
I did a exchange, I sent back two pairs of shoes that didn’t fit me but, never got the replacements!
August 10, 2024
Unprompted review
Reply from ShoeDazzle
Hello Tricia,
We are really sorry to hear about the trouble with your exchange. It’s frustrating to send items back and not receive the replacements as expected. We understand how inconvenient this must be. We’ll look into the status of your exchange and make sure we get this sorted out for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we resolve the issue. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Shoedazzle is a very dependable site…
Shoedazzle is a very dependable site for whatever wardrobe style I decide on for the season. I like their credit n VIP systems. Even if I don't buy for a month or so, having the membership. I can go back n shop later, n it still feels like a win with the discounts.
August 28, 2024
Unprompted review
Reply from ShoeDazzle
Hello TaShaula,
Thank you for sharing your positive experience with ShoeDazzle! We’re happy to hear that you find our site dependable and that our VIP membership works well for you. It’s great to know that you appreciate the flexibility our membership offers and that it feels like a win whenever you shop with us. Your satisfaction is our top priority, and it's feedback like yours that keeps us motivated to provide the best service possible.
Best,
Zeth
I love shopping on Shoedazzle
I love shopping on Shoedazzle. I love the style of clothes and I love the shoes. Now that I’m older I can’t wear 3-4 “ spike heels. I love high heels they are so sexy. Shoedazzle has plenty of shoes that have a kitten heel and they’re perfect for me. I love the sales. I buy a lot of things from Shoedazzle
August 20, 2024
Unprompted review
Reply from ShoeDazzle
Hello Michele,
We're thrilled to hear that you've had such positive experiences with ShoeDazzle! It means a lot to us to know that our products have consistently met your expectations in terms of fit, quality, and style. Your satisfaction is our top priority, and we're committed to providing you with great sales and even greater experiences every time you shop with us. Thank you for your continued support!
Best regards,
Chad
I really like shiedazzle because they…
I really like shiedazzle because they carry large size shoes that are fashionable and affordable, there is something for everyone.
August 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Marva Michelle,
We're thrilled to hear that you've had such positive experiences with ShoeDazzle! We always strive to provide the best styles and quality for women of all sizes. Your satisfaction is our top priority, and we're committed to providing you with great prices and even greater experiences every time you shop with us. Thank you for your continued support!
Best regards,
Chad
good shopping experience
July 17, 2024
Unprompted review
Reply from ShoeDazzle
Hello,
Thank you for your feedback! We're happy to hear that you had a good shopping experience with us. We strive to provide a seamless and enjoyable shopping experience for our members. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
Best,
Zeth
Honest review from a real longtime customer…
If you have any hesitation in becoming a Shoedazzle VIP reward member or keeping your monthly vip account, you should not!
Shoedazzle is an outstanding company, that truly has stood the test of time with their continuous styling and passion to satisfying their vip and new customers needs, wants & our constructive feedback. Their customer consultants and service is unmatched with any competitors, they deserve to stay at the top of manufacturing elite in both high end and budget friendly buying. Shoedazzle enable their buyers to stay in current style without breaking their bank, through their seasonal sales & markdowns, rewards, perks and points incentives.
Thank you sincerely to the entire Shoedazzle team and corporation as a whole, for caring about the economy and for valuing your customers.
You too are valued!
Satisfied Silver VIP member since 11-5-2014
May 7, 2024
Unprompted review
Reply from ShoeDazzle
Hello Bella,
It sounds like you've had a fantastic experience with ShoeDazzle over the years! Your loyalty and satisfaction are truly appreciated by them, and your feedback reflects that. It was a wonderful feeling to be able to meet your online shopping needs.
Best Regards,
Clark
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