I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
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Review summary
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Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great Sale and Discounts
Great Sale and Discounts
Awesome Reward points
Easy to navigate
December 2, 2024
Unprompted review
I usually love Shoe Dazzle
I usually love Shoe Dazzle. I've been a customer from the start. Today, I used a coupon code and it said it was successfully applied, however, my total amount did not change. That is not good service.
February 12, 2024
Unprompted review
Reply from ShoeDazzle
Hello Patricia,
We're sorry for the confusion and frustration caused by the coupon code issue. It's disappointing when a discount appears to be applied but doesn’t reflect in the total amount. We understand how important it is for promotions to work seamlessly and for the process to feel transparent. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
They need to change their policy back…
They need to change their policy back to credit for credit. If I have a $50 credit I should be able to use the credit to any purchase!
November 26, 2024
Unprompted review
Reply from ShoeDazzle
Hello Jessica,
We’re sorry for any frustration caused by the current policy. We understand how important it is for credits to be as flexible as possible, and we appreciate your feedback. While the policy has changed, we’re always working to improve the experience, and your thoughts will certainly be shared with the team. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
REMOVE MY $49,99 membership fee
O already purchased shoes WHY ARE YOU CHARGING KE A MEMBERSHIP FEE? I already purchased this month. If you co time to charge a “membership fee” pleas REMOVE ME FROM SHOWDAZZLE! Not worth it
November 18, 2024
Unprompted review
Reply from ShoeDazzle
Hello Jan,
We apologize for the confusion and frustration you experienced with your ShoeDazzle membership. We understand how upsetting it is to be charged for a membership when you feel you've already made a purchase for the month. We strive to provide clear and transparent billing practices for our members, and it seems we fell short in this instance. We're committed to reviewing our billing processes and ensuring that our members are aware about the membership and billing cycles. We appreciate your feedback and will use it to improve our member service and provide a more positive experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I’ve yet to hear back from ShoeDazzle regarding this theft.
Update: 12/13/24 - ShoeDazzle has corrected the issue. The problem was with their shipping partner who’s driver was not careful in his/her delivery. I’ve been in communication with ShaeDazzle’s representative who’s been accommodating and reshipped my order, free of charge. Therefore, I’ve changed my rating and review. The quality of boots I received is good and I only removed 1 star because of the experience I had.
Response 11/22/24 - I don’t see where to respond to ShoeDazzle’s comment so updating my post.
Bonnie, I have provided the requested information via Trustpilot. Can you please advise next steps?
Original post:
I’ve yet to hear back from ShoeDazzle.
The purchase process was easy and the first time buyer discount was good, but I didn’t want to pay $14 for express shipping so I did the standard ground shipping. I’m not sure if that’s what made a difference, but the delivery driver delivered my package to the wrong house. I went to check with this “neighbor” who claimed they didn’t see the package, though I have the picture of it being delivered to their house. So now my package was just stolen at this point all because the delivery person delivered it to the wrong house! IF Shoedazzle replaces the order, I may change my review, but until then, I’m not satisfied with them. The shipping company they use has represented them negatively affecting my experience with Shoedazzle.
November 17, 2024
Unprompted review
Reply from ShoeDazzle
Hello Yema,
We sincerely apologize for the incredibly frustrating experience you had with the delivery of your order. We understand your disappointment and frustration with the package being delivered to the wrong address and subsequently stolen. We strive to provide a seamless and reliable delivery experience for all our members, and it seems we fell short in this instance. We're committed to investigating this issue with our shipping partner to understand how this error occurred and to prevent similar situations from happening in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I had some problems putting my order…
I had some problems putting my order in. I changed a VIP credit and it went through. I don’t know why I had to change it. I was very disappointed.
November 21, 2024
Unprompted review
Its It's always good to know I'll see what I want.always nice to see and be able to…
Its always nice to see and be able to acquire on trend footwear from SHOEDAZZLE. I really appreciate what they do to make their site Satisfying to check out the latest items available.
Rogee L.
November 18, 2024
Unprompted review
Reply from ShoeDazzle
Hello Rogee,
Thank you so much for your thoughtful feedback! We’re happy to hear that you enjoy shopping for on-trend footwear at ShoeDazzle. We work hard to keep our collection fresh and exciting, so it’s wonderful to know that you find our site both satisfying and enjoyable to browse for the latest styles.
Best,
Allison
Sorry, you have been blocked You are unable to access shoedazzle.comver view your site
Why can I never view your site? I always get blocked.
November 12, 2024
Unprompted review
Reply from ShoeDazzle
Hello Leigh,
We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding our website and I understand how annoying that must be to not be able to access it. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Reply from ShoeDazzle
Hello Jhay,
Thank you for your feedback! We're so glad to hear that you think highly of our company. Your satisfaction is our priority, and we appreciate your support.
Best,
Zeth
The deals and shoes are always great!
November 9, 2024
Unprompted review
Reply from ShoeDazzle
Hello Teion,
On behalf of us at ShoeDazzle, we would like to thank you for sharing this awesome review of our products and promotions! We work hard to provide reasonable and competitive solutions so that everyone can enjoy their favorites without going over budget. We appreciate your choice and hope to be of further assistance to you soon!
Best regards,
Chad
Your service staff were very…
Your service staff were very knowledgeable extremely helpful and patient!
August 11, 2024
Unprompted review
Reply from ShoeDazzle
Hello Susie,
That’s fantastic to hear! It’s so important to have a knowledgeable, helpful, and patient Member Services Team, especially when you need assistance. It sounds like they really went above and beyond to ensure you had a great experience.
Best,
Lia
USE CREDITS RIGHT AWAY
Forgot about credits I had, they apparently expire, then when I asked for either a refund or just to use the credits right away, they refused. So they basically took $80 from me. Free money for them. Glad they like ripping people off. Also their shoes aren’t even good quality anyways, so I just canceled my subscription and will never buy shoes from them again, nothing special about them.
November 5, 2024
Unprompted review
Reply from ShoeDazzle
Hello Sam,
I'm sorry to hear about your dissatisfaction with our credit system and products. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
My credit expired and there was not any…
My credit expired and there was not any notifications sent. Also when it was expired I was charged before the date I was supposed to be charged. I will be canceling after I spend all my credits.
November 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Latashia,
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is to be notified about expiring credits and to have accurate billing. We're reviewing our systems and processes to ensure that all members receive timely notifications about expiring credits and that billing is accurate and transparent. We're committed to resolving this issue promptly and ensuring you have a positive experience with us. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
Nicely
Nicely, only problem I had and that's to keep trying to get my card information, set up and want to remove my card information after I finish using it
November 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Lennette,
We apologize for the inconvenience you experienced with our payment process. We understand how frustrating it can be to repeatedly be asked for card information, especially when you're trying to complete a purchase. We value your privacy and strive to make the payment process as smooth and secure as possible. We're reviewing our systems and processes to ensure that card information is only requested when necessary and that the removal process is clear and straightforward. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
BEWARE!!!!!!!!!
UPDATE!!!!! I forgot to mention I was originally a customer since 2006- 2015 and reopened my account in 2018. I’ve introduced many of my friends and family to Shoe Dazzle. Due to the issue I experienced below I canceled my membership especially since it wasn’t in the best interest for Shoe Dazzle to honor me as a VIP member!!BEWARE!!!!!!!!!! I have been a member since 2018 and have spent at least $1000 with this company. On this day the courier delivered my shoes to the incorrect address and all Shoe Dazzle was willing to give me was a refund and a credit of $10.
First of all the delivery was supposed to be on Sunday, today is Saturday. I asked for a refund and for them to deliver the shoes again free of charge. Keep in mind these shoes were on sale for $15.
That doesn’t seem like a hard thing to do since I’m a VIP customer. Nope they’d rather lose my business. I canceled my account. I will definitely be sharing this with others along with my family and friends that I brought onto this site.
November 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Ro,
We're sorry to hear about your recent experience and truly appreciate your long-standing support as a member since 2006, along with your loyalty after reopening your account in 2018. We understand how frustrating it must be to have your shoes delivered to the wrong address, especially after your efforts to resolve the situation, and we regret that our support did not meet your expectations as a VIP member. It's concerning to learn that you felt your issue wasn't handled appropriately, leading you to cancel your membership after spending a significant amount with us. Your feedback is invaluable, and we recognize the importance of honoring our VIP members; it will help us improve our services and provide a better experience for all. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Love the site
November 1, 2024
Unprompted review
Reply from ShoeDazzle
Hello Diana,
I’m so glad to hear that you love the site! A positive online shopping experience can make all the difference. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I have ordered shoes & boots from this…
I have ordered shoes & boots from this company for actually years. I have never been disappointed. I do size up for a better fit specifically with boots.
October 30, 2024
Unprompted review
Reply from ShoeDazzle
Hello Rosemary,
Thank you for sharing your feedback! It’s fantastic to hear that you’ve been ordering shoes and boots from us for years without disappointment. Your experience and loyalty are truly appreciated, and we’re glad you’ve found a sizing approach that works for you, especially with boots.
Best,
Zeth
User friendly format
User friendly format. Hopefully I can remember to skip a month when I need to.
October 29, 2024
Unprompted review
Reply from ShoeDazzle
Hello Kc,
Thank you for taking the time to write to us and express your thoughts regarding our skip-the-month feature. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Reply from ShoeDazzle
Hello Y Purnell,
Awesome! We're so glad to hear you found our website easy to use! We put a lot of effort into making it user-friendly and enjoyable to shop on. Thank you for your feedback, and we'll continue to work on making our website even better. We appreciate your support! Enjoy your day!
Best,
Bonnie
Excellent as usual
Excellent as usual. Your sales are very nice especially being on a tight budget you can still look stylish. Thank you
October 22, 2024
Unprompted review
Reply from ShoeDazzle
Hello Roselle,
Thank you so much for your wonderful feedback! We’re so glad to hear that you consistently have a positive experience with us. It’s great to know that our sales help you stay stylish while working within a tight budget. We strive to offer fashionable options at accessible prices, and it’s so rewarding that we’re meeting that goal.
Best,
Allison
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