I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love shoedazzle because I get the…
I love shoedazzle because I get the price of the boots for cheap and I am happy with what I've seen so far when I received it. Good quality, good designs and styles. Size fits perfect.
December 17, 2024
I love my boots and fur faux jacket
I love my boots and fur faux jacket, it's beautiful and everyone keep giving me Compliment..The experience with Shoedazzle is overall the best for online shopping, quality is very important with shoe and clothes and that what shoedazzle bring!!
December 13, 2024
No celeb collabs...shoes are UGLY AND CHEAP!
Ever since the collabs with celebs like Gwen Stefani ended...the shoes have been trash and UGLY! Might as well appeal to senior demographics at this point. The shoes are no longer stylish! Ewww
December 14, 2024
Unprompted review
Reply from ShoeDazzle
Hello Ro,
Thank you for taking the time to write to us and I'm very sad to know that you are not pleased with our selection. We understand how frustrating that can be, especially for a brand you love. Please know that we're working hard to restock our items regularly, and we appreciate your patience. Rest assured that we are actively working to enhance your shopping experience. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
ShoeDazzle has the best products
ShoeDazzle always has the best products for the best price for not only VIP customers but also for new customers they are the greatest place to find shoes clothes purses accessories and more!!
December 15, 2024
Credit-- Sure
Apparently, I had 2 credits, I forgot to opt out of the months, and still had to pay. I thought it would give me at least $100 credit, guess I was wrong. 🤣
December 15, 2024
Reply from ShoeDazzle
Hello Lissette,
We understand your frustration with the way your credits were applied. It's disappointing when you expect a certain amount of VIP Credit, and it doesn't work out as planned. We're committed to providing a clear and transparent experience for all our members, and we'll review our communication channels to ensure that the credit system is explained thoroughly. We appreciate your feedback and will use it to improve our processes. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I Love The Cyber Sale!!
There’s always something I like wearing. Plenty of shoes and other items to choose for myself and for my friends!! Just purchased Christmas gifts for my friends!!! Thanks ShoeDazzle!!
December 13, 2024
I didn’t like the way you all leave the…
I didn’t like the way you all leave the card information on the line you should blacken it out so no one can see it
December 13, 2024
Reply from ShoeDazzle
Hello Mattie,
We're sorry for the concern you've raised regarding the security of your card information. We understand how important it is to protect personal details, and we take your feedback seriously. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Do right by your customers
ShoeDazzle, come on now I have been reading people reviews and it doesn't sound good,If you running a live company like this you and your company doesn't need to be on the map what you are doing is messing with people livelihood of money and it's wrong of course people need clothing shoes food or whatever etc be straight with your company handle up on your business right be straight with your customers and your business will be strong and you'll make money, because I'm buyer. Be right!!!! Thanks bye for now.
December 13, 2024
Unprompted review
Reply from ShoeDazzle
Hello Detra,
We understand your frustration and concerns about the negative reviews you've read and the experiences others have shared. We are committed to providing a trustworthy and reliable service to all our members. We are reviewing our business practices and member service procedures to ensure that we are transparent, honest, and responsive to our customers' needs. We appreciate you bringing this to our attention and will work to improve our practices. We value your feedback and will continue to strive to provide a positive and rewarding experience for all our members. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
Customer service is bad that make up stuff when they don’t know what to do
Customer service is bad the people overseas don’t know what they are doing it was awful they made up something because they couldn’t figure out what the problem was!!!
Horrible service!!!!!!!
They don’t know what they are doing and gave me the run around!!!
December 11, 2024
Reply from ShoeDazzle
Hello Mara,
We're sorry to hear about the frustration you’ve encountered with our Member Services Team. We understand how incredibly frustrating it must be to feel like you're not receiving the help you need, especially when you’re being given incorrect information or sent in circles without resolution. This is not the level of service we strive to provide. We're here to help address your concern as quickly as possible, so we’ll send you a private message now.
Best,
Allison
They only want your bank account
They only want your bank account , so they can auto bill EVERY month regardless of purchase . Products are JUNK . Had 2 pairs of boots barely over a year old completely fall apart , unwearable and garbage . No exchange or credit offered . BUYER BEWARE .
December 9, 2024
Unprompted review
Reply from ShoeDazzle
Hello Jim,
We understand your frustration with the quality of our products and the billing practices associated with our VIP membership. We are committed to providing high-quality products that meet our members' expectations, and we are reviewing our manufacturing and quality control processes to ensure that our products are durable and reliable. We are also reviewing our VIP membership and billing practices to ensure that all members are fully informed and have clear options for managing their memberships. We appreciate you bringing this to our attention and will work to improve our practices. We value your feedback and will continue to strive to provide a positive and rewarding experience for all our members. We will reach out to you directly to further investigate your experience with our products and VIP program and offer a resolution. We’ve sent you a request on www.trustpilot.com (http://www.trustpilot.com) asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com (http://www.trustpilot.com) or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Bonnie
I love how the VIP membership works and…
I love how the VIP membership works and the discount deals are amazing!!! However I love the styles of shoes I just wish there were better in soles for a more comfortable foot wear.
December 11, 2024
I love shoe dazzle never disappointed…
I love shoe dazzle never disappointed with the style and quality of my shoes
October 12, 2024
Unprompted review
Daughter was charged a $49.95 VIP Membership
My daughter was charged a $49.95 VIP membership for which she did not knowingly signup. This is very disappointing and the response she received when she called the Customer Service was for the person that answered to hang up while she was sharing her negative experience.
In reading the reviews here it seems VIP Membership charges are a frequent issue for customers. This indicates to me a business practice which might be deceptive at worst and not clearly stated to customer in a way that can be easily understood.
I will be reaching out to customer service Monday AM.
This is incredibly disappointing and an unnecessary approach to online retail and customer service.
November 4, 2024
Unprompted review
Reply from ShoeDazzle
Hello Stella,
We’re truly sorry to hear about the experience your daughter had with the VIP membership charge. We understand how upsetting this must be, especially when it wasn’t clear how the membership was signed up for. It’s concerning to hear about the interaction with our Member Services Team, and this is certainly not the experience we aim to provide. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
It was easy to order love the saving an…
It was easy to order love the saving an I think I will shop here again keep up the good work
April 12, 2024
Unprompted review
Cheap low quality shoes that are…
Cheap low quality shoes that are overpriced and horrible customer service. Do not recommend!
December 4, 2024
Unprompted review
Reply from ShoeDazzle
Hello Brandie,
We're sorry to hear about your disappointment with the quality of the shoes and your experience with our Member Services Team. This isn’t the experience we aim to provide, and we understand how frustrating it can be when products and services don’t meet expectations. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Don’t you ever buy here
Don’t you ever buy here. It’s a total scam , i suddenly was charged 49.95 dollars from this place and I only buy once from them , and it was 4 months ago
December 4, 2024
Unprompted review
Reply from ShoeDazzle
Hello Lazara,
We're sorry to hear about this unexpected charge and the frustration it caused. It sounds like the charge might be related to the VIP membership. We understand how upsetting it can be if this isn’t clearly understood. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Quick shipping and Great quality.
Quick shipping and Great quality.
December 3, 2024
Unprompted review
I have been a member since 2015
I have been a member since 2015, abd enjoy the variety of choices.
December 3, 2024
Unprompted review
Prices were lower without the credit
Prices were lower without the credit. Evil model
December 3, 2024
Unprompted review
Reply from ShoeDazzle
Hello Maegan,
I'm sorry to hear about your dissatisfaction with our pricing. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.