I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
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Review summary
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Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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Finding the BEST product and size was…
Finding the BEST product and size was easy and painless!
January 4, 2025
Providing beautiful merchandise!
Providing beautiful, fashionable merchandise. Such a great selection.
January 3, 2025
You all charged me a Tariff fee when…
You all charged me a Tariff fee when these fees are not in place as of yet. I will be closing my account.
January 3, 2025
Reply from ShoeDazzle
Hello Shenetha,
I’m sorry to hear about your frustration regarding the tariff fee. I completely understand how upsetting it must be to feel charged for something you believe shouldn’t apply. Your concerns are important to us, and I sincerely apologize for the negative experience. If there’s anything I can do to assist or clarify this further, please let me know. Your feedback is valuable, and I’ll be sure to share it with the appropriate team. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
The representative
The representative, Amit was very patient with me in assisting me as I ordered, very professional and polite I was very impressed with his service
January 1, 2025
When I do go shopping for myself there…
When I do go shopping for myself there are always something I love.
May 4, 2024
Credits expired. Was told tough luck
I had 2 credits I paid for. Apparently they expire. I checked my account to finally use them and saw they were gone. The customer service agent basically said tough luck. I cancelled my VIP that I've had for 5 years. I have no desire to give money to a company who, how I see it, will steal from customers. Paid credit should NEVER expire. Period.
December 31, 2024
Unprompted review
Reply from ShoeDazzle
Hello Charlene,
We’re really sorry to hear about your experience with the expired credits and the frustration you felt when they weren’t available for use. We completely understand how upsetting it can be when the VIP credits you’ve paid for seem to vanish, and it’s certainly not our intention to make you feel like you’ve been treated unfairly. Your feedback about credits expiring is valuable, and we’ll take it into consideration as we review our policies to better serve our members. We value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Wonderful way to start the year
Wonderful way to start the year, with excellent customer service. You are appreciated!
January 1, 2025
PLEASE DON'T SAVE ANY OF MY INFORMATION…
PLEASE DON'T SAVE ANY OF MY INFORMATION BECAUSE MY LAWYER AND I SAYS NOT TO...
December 12, 2024
Shoedazzle is amazing
Shoedazzle is amazing. I have been with them since 2018 and love the fashions, and quality. I also like the customer service offered they're very helpful and friendly, easy to reach. Overall a wonderful company that I will continue to refer too my friends and family.
December 28, 2024
It's nice to be able to get the price…
It's nice to be able to get the price that's offered, with the option to cancel or skip months when necessary
December 27, 2024
Best Shoes Site!!
I've never had any problems with this site. This is my favorite site to shop for shoes at next to Just Fab! I LOVE both of those sites for shoes at reasonable prices!!
December 27, 2024
Love it when sales like this are on.
Love it when sales like this are on.. especially when the Canadian dollar is so low right now.
December 26, 2024
I love ShoeDazzle!
December 24, 2024
I get my shoes and the price and deals…
I get my shoes and the price and deals are great but I want to unsubscribe I don’t want to get charge to my card every month I want to buy the pair of shoes that I like when I want I need help to unsubscribe my self
December 12, 2024
I just love the deals from Shoe Dazzle…
I just love the deals from Shoe Dazzle ❤️
This is my Christmas gift to myself 🌲
December 19, 2024
Didn't like the shipping
Didn't like the shipping. Fee It should have been a free for first time, especially for one item. I don't think I'm going to use it no more.
December 17, 2024
Reply from ShoeDazzle
Hello Toni,
We're sorry to hear that the shipping fee was disappointing. We understand how frustrating it can be, especially for a first-time order with just one item. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I can’t find any better product for such affordable prices
I love my experience when shopping with Shoe Dazzle, I hate that things go out of stock so fast but still can’t find any better product for these amazing prices.
December 18, 2024
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