I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
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Review summary
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Reviews shaping this summary
Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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Scam
Shoedazzle claims they send a reminder email when credits are about to expire and they do not. It is ridiculous to me that we pay $49.95 per month and the credits expire to begin with. We should be able to use them when we want-we paid for them. I would never use this service or JUSTFAB again-they are both the same. Just buy your shoes from Ross.
February 2, 2025
Unprompted review
Reply from ShoeDazzle
Hello Marisa,
We're sorry for the frustration regarding VIP credits. We understand how important it is to have clear reminders and the flexibility to use credits when needed. While credits do have an expiration date, we want to help explore any available options. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Used to be a good company
When I joined Shoedazzle they took $40 per month which you could use to buy $40 worth of product from them. Then they got greedy. NOW they take $50 per month & you CANNOT use $50 toward any products; you are forced to use "1 VIP Credit" on one item. This way they don't allow you to use the full $50 toward your cart balance. On top of that your $50 payments (VIP CREDITS) expire..WOW. That was always a scam but I could live with that. They are now blatantly ripping off their customers. It used to be a good value; a way to build up "shoe budget cash" for when you saw something you wanted. Now it's just another greedy scam to keep more of your money.
January 1, 2025
Reply from ShoeDazzle
Hello Deborah,
I’m sorry to hear about your experience with Shoedazzle. It is frustrating to see such a significant change in their pricing structure and how they handle VIP credits. It’s understandable to feel disappointed when a service that once provided good value becomes less customer-friendly. Your feelings about being forced to use credits instead of getting a fair return for your payments are completely valid. If you’re considering your options, whether that’s voicing your concerns directly to them or exploring alternatives, I’m here to help you think through it. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
This company's new policy is to steal from their customers.
Like so many others, I was informed that 9 of my VIP credits just magically expired without any communication or acceptance of these new policies. I contact support, both chat and phone, and despite the fact that I was not notified in any way, I would not receive the credits I paid for.
My credits amount to $450 that I paid $50 each for, and I was told I could be offered $10 per credit ($90).
I never received any notices, either via email or regular mail, and this constitutes a breach of services.
If anyone moves forward with a class action lawsuit, sign me up.
January 31, 2025
Unprompted review
Reply from ShoeDazzle
I’m sorry to hear about your experience with the credits expiring and the lack of communication regarding it. That must be frustrating, especially since you weren’t notified as you should have been. Your concerns are valid, and I appreciate you sharing your feelings This will be forwarded to the appropriate teams to ensure your feedback is heard and addressed appropriately. Please know that your satisfaction is important to us, and I want to help in any way I can. Thank you for your patience as we work through this.
Feel free to reach out to me via this email if there's anything I can help with. I'm here to support you in any way I can.
Best,
Mary
"We hope you are satisfied with the timeliness response and outcome of your concern. ShoeDazzle is driven by the satisfaction of our consumers and the feedback they provide. If you feel that we provided you with an adequate resolution, please let us know, we’d love to hear from you!"
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Getting such great deals for such a low…
Getting such great deals for such a low price! Also, being able to apply multiple VIP credits I saved up!
January 24, 2025
There is no place to allow me to use my…
There is no place to allow me to use my points
January 21, 2025
Reply from ShoeDazzle
Hello Lore,
Thank you for reaching out and letting us know about the issue you're encountering with using your points. We truly apologize for the inconvenience this has caused and understand how frustrating it can be when you're unable to redeem the points you've earned. We’ll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Simple and easy shopping
I appreciate the notifications of sales and the ordering process being simple as well as the option to pause or skip months according to your financial situation.
January 19, 2025
Awesome experience!!
My experience was great, as Shoe Dazzle makes it so easy to order. Using VIP credits is easy and makes shopping fun again! Love SD.
January 17, 2025
your company uses a bate and switch
your company uses a bate and switch.
its not okay. how to use the vip credit is not clear!!! you take 49.95 but my credit doesnt match up.
January 16, 2025
Reply from ShoeDazzle
Hello Cynthia,
I’m sorry for this experience. It must be incredibly frustrating. Feeling misled or confused, especially when it comes to credits and pricing, can make shopping feel like a hassle. The lack of clarity around how the VIP credit works only adds to that frustration. I completely understand why you'd be upset about paying $49.95 and not seeing it reflected the way you expected. I hope the situation gets resolved soon, and that the process becomes a lot more straightforward going forward. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Shoedazzle has realy went down from…
Shoedazzle has realy went down from when I first subscribed and the shoe credit that you use to get if they charged each month is now rediculious and comes with other hidden or surprise charges I cancled my subscription but some how they still managed to charge me again after so many months the show quality is not worth it I went ahaed and order what I hope to be my last pair of shoes going to screen shot my cancellation this time so if the charge me again then I know it is fishy susiness.
January 16, 2025
Reply from ShoeDazzle
Hello Melanie,
Thank you for reaching out and sharing your feedback. We're truly sorry to hear about your recent experience with ShoeDazzle, and we understand your frustration. We regret that your experience with the membership hasn’t lived up to your expectations, and we sincerely apologize for any inconvenience caused by the unexpected charges after canceling your subscription. We're here to help address your concerns as quickly as possible, so we’ll send you a private message now.
Best,
Allison
SCAMMERS
I’ve been a long time customer of ShoeDazzle, over 10 years and have placed numerous orders with them. I had a few credits and today I went to use one only to find out they were no longer available because they now expire after 12 months…I don’t understand how money that’s taken from my bank account is only available for me to use for 12 months as if it isn’t my own money! I feel like I’ve been stolen from and the agents I spoke with could care less to resolve the problem, their response was basically “oh well”…they’d rather lose long standing business instead. They offered $10 for the $150 they took from my bank account and nothing’s right about that…I checked my email and never received any email stating my credits were expiring as the agent told me and after seeing many others have this happen to them as well, I am now in the process of starting a class action suit! I will not just let this go
January 14, 2025
Unprompted review
Reply from ShoeDazzle
Hello Kesha,
We're deeply sorry for the frustration and confusion caused by the expiration of your credits, especially after being a loyal customer for so many years. We understand how upsetting it can be to feel that your funds weren’t available to you as expected, and we sincerely apologize for the poor experience you had with our Member Services Team. Your feedback is critical, and we'll make sure it’s shared with the team to improve communication and policies around credits. We value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Reply from ShoeDazzle
Hello Sandra,
We're sorry for any confusion or frustration the VIP membership may have caused. We understand your desire to not have a membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Challenging time with getting…
I had a challenging time with getting entering size preferences in the 2 for 1 because it does not narrow down for the clothes just shoes. Bonus points were taken, and I got no discount, 4500 points ($15 off an order). I would like it modified either by the next discount level down or return of my points.
January 12, 2025
Reply from ShoeDazzle
Hello Keisha,
We're sorry for the difficulty you've had with selecting size preferences during the 2-for-1 promotion. We understand how important it is to easily apply your points and discounts. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Good prices
Good prices. Hopefully prompt deliver of quality product and no surprise charges. Thank u
January 11, 2025
Reply from ShoeDazzle
Hello Lauren,
Thank you for sharing your thoughts! It’s great to hear you’re happy with the prices, and I completely understand how important prompt delivery, quality products, and no surprise charges are. I’ll do everything I can to ensure your experience meets your expectations. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Loveeeeeeeeee shoe dazzle!!
Loveeeeeeeeee shoe dazzle!!! I still have boots from years ago and I still get complain about them. Shoe Dazzle is the best, never fails to amaze me!
January 9, 2025
Did not give me time
Did not give me time! I asked to use my credits and all of a sudden I got charged!
January 6, 2025
Reply from ShoeDazzle
Hello Maria Luisa,
Thank you for reaching out, and we're truly sorry to hear about the frustration you’re experiencing. We understand how disappointing it must be to ask to use your credits and then suddenly see a charge on your account instead. This is certainly not the experience we aim to provide, and we sincerely apologize for any confusion or inconvenience caused. We’ll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Customer Service was exceptional
Customer Service was exceptional, the quality of the items was exceptional, and the refund exchange of my order was quickly done.
January 6, 2025
Such Ease enjoyment to shop.
I am ALWAYS so impressed with the absolute ease of ordering.
The selections are devineas well!
That would have to be my only complaint, if you could call it that, is there are TOO MANY shoes to choose from.
The filters are helpful tools and easy to use as well, and I encourage everyone to use nearly any keyword to find what you're looking for.
Enjoy the experience, and flaunt the lovely shoes!!!
January 5, 2025
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