I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
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Review summary
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Where are all of the plus size choices for clothing? Also, most of the shoes that I like are not available in my size.
Company replied
Be sure to make a note of when your VIP credits expire. I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoed... See more
Company replied
To whom ít may concern, my experience with ShoeDazzle has been wonderful/awesome. I've never had a problem with any of the products I've purchased from you. Your clothing, foot wear, accessories etc a... See more
Company details
Information provided by various external sources
In 2009, Co-Founders Kim Kardashian, Brian Lee, Robert Shapiro and MJ Eng created ShoeDazzle, the first fashion subscription service to bring a personalized boutique experience to shoe addicts and style fanatics everywhere. Every month, the company debuts a new selection of exclusive and brand-name shoes, handbags and more, including a custom online showroom, curated to each client's individual style preferences. In 2013, world-renowned fashion expert Rachel Zoe joined ShoeDazzle as Chief Stylist.
Contact info
United States
- 888.508.1888
- www.shoedazzle.com
3.5
Average
15K reviews
Replied to 26% of negative reviews
Typically replies within 24 hours
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Be sure to make a note of when your VIP…
Be sure to make a note of when your VIP credits expire.
I'm usually good with keeping track of when I have VIP credits to use and their expiration dates, and I can count on the reminders from Shoedazzle about using them before they expire, but recently I haven't been receiving any reminders...bummer...I missed out on a bundling a few pieces I had my eyes on. Just be sure you're using your credits before they expire.
June 15, 2025
Reply from ShoeDazzle
Hello Cara,
We're sorry you didn’t receive the usual reminders about your VIP credits expiring. We understand how disappointing it is to miss out on items you were planning to bundle, especially when you’ve been careful about tracking your credits and have come to rely on those notifications. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Thank You for your help in placing my…
Thank You for your help in placing my order. I was well pleased with the service I received. I know I will be ready to take on the world in my new items. Thank You!
March 6, 2025
I need to return my last shipment of…
I need to return my last shipment of shoes that I received last week. It was a size too large. What address do I use. Otherwise I love the shoes. They are so flexible and soft.
May 24, 2025
The shoes are not comfortable at all!!!
May 21, 2025
Unprompted review
Reply from ShoeDazzle
Hello Nathan,
We’re sorry to hear the shoes didn’t meet your comfort expectations. We understand how important it is for footwear to feel good from the start, and it’s disappointing when they don’t. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
I keep getting a notice that my credit…
I keep getting a notice that my credit card was not approved, which is impossible, then I got a notice stating "thank you for your order" and a order number with delivery date. I'm totally confused.
May 12, 2025
Reply from ShoeDazzle
Hello Barbara,
Thank you for writing us a review. I’m really sorry for the confusion and mixed messages. That sounds incredibly frustrating, especially when you're being told your card wasn’t approved and then suddenly receive an order confirmation. You're absolutely right to expect more clarity and consistency. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services team will reach out to you shortly to assist you further.
Best,
Chad
You doing good keep up the good work
May 2, 2025
Best place ever
May 2, 2025
Hopefully all will go well
Hopefully all will go well. This is my first time ever experience ordering from this company.
April 28, 2025
I Love Shoe Dazzle everything I own…
I Love Shoe Dazzle everything I own comes from them. I'm so satisfied with me ordering online. I havé so many shoes I sleep with them ... Just joking but always smiling when my box comes.
April 25, 2025
I love Old Navy campus shoes
I love Old Navy campus shoes, and when I saw everything was on sale, I decided to buy some espadrilles and a nice sandal with a heel by Kylie
Jenner xxxooo your shoes last forever!
DebbieMorris
April 24, 2025
I Wanted the package delivered to 711A…
I Wanted the package delivered to 711A Seagirt Ave instead you opted to send it to Park Place
April 24, 2025
Reply from ShoeDazzle
Hello Rose,
We're sorry the package was sent to the wrong address, especially when you clearly requested it be delivered to 711A Seagirt Ave. We understand how frustrating it is to have something sent elsewhere, especially when expectations were set differently. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I💜Shoedazzle.com
April 8, 2025
I was really upset initially because…
I was really upset initially because two of my VIP credits had expired, but we were able to reach an agreement and experience was pretty great overall
April 4, 2025
Definitely not happy about the tariff…
Definitely not happy about the tariff fee for consumers definitely will be shopping around in the future
April 4, 2025
Reply from ShoeDazzle
Hello Taneisha,
Thank you so much for taking the time to share your thoughts with us. We completely understand your frustration with the tariff fee, and we’re genuinely sorry to hear that it’s impacting your experience with us. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Had a vip credit that says expires on…
Had a vip credit that says expires on April 1. Tried to use it on April 1 and couldn't. I'm out 50 bucks. Thanks.
April 1, 2025
Reply from ShoeDazzle
Hello Robin,
We're sorry for the inconvenience with your VIP credit and the frustration of being unable to use it on April 1. We understand how disappointing it is to miss out on using your credit, especially when you were expecting to apply it. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
When I view an item
When I view an item, then return to shopping, it takes me back to the top. Not where I left off. I don't have time to relook at things that I already saw and don't want.
April 1, 2025
Reply from ShoeDazzle
Hello Debra,
We’re really sorry to hear about the frustration you’ve experienced while shopping on our website. We completely understand how annoying it can be to lose your place and have to scroll back through items you’ve already seen. We truly appreciate you bringing this to our attention, and we’re working on improving the shopping experience to make it smoother for you. Our Member Services Team will email you shortly to assist you.
Best,
Chad
Easy checkout great prices and rewards
March 27, 2025
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