Shoe Palace Reviews 311

It was big mistake in life that I placed a order with them. Highly suggest against them
You can't reach them on call doesn't matter you try one time or thousand time.
Delivery time is seriously frustrating. It's been more than 20days and order hasn't delivered.

Do not buy from this retailer! The shipment took extremely long, the shoes didn't fit, and for 2 weeks I tried reaching customer service over the phone, via email and on their website, and was unable. Its evidently a tactic to avoid returns and leave customers holding a product they did not want.

There service was horrable and the shoes my sister got fell apart about 2 hours later, I DO NOT recommend buying stuff from ShoePalace

First time shopping at shoe palace and will be the last time. I ordered a pair of Air Jordan 1 and it never came. It took me roughly 3 weeks with at least 6 calls back and forth with their customer support and yet to have them really determine the resolution for my loss item. First, they pushed it on the courier (FEDEX) and never followed up. Second, what frustrated me the most is the unprofessionalism of the support staff. They give empty promise and never followed through. For instance, I was informed that my request/complaint had been escalated to the upper management and the management would give me the update first thing in the morning by 9AM (it is after my 5th call and showed my frustration with their lack of attention). The next morning, I waited until 10:30AM, yet no call, I decided to call back and the lady told me the management will not be able to look at my request and tell me to just dispute the transaction or otherwise I will have to wait for up to 6-8 weeks from FEDEX. So I am going to dispute the transaction and will make sure to tell to all the people I know to never shop at this place despite their variety and stocking. It amazes me that they have been in business for this long with how they handle their customers.

Suggestion: Just say you can/can't do something, be blunt and no need to lie.

Finally received my sneakers after 10 days & I paid for shipping!
Why do they ship sneakers in a bag instead of a box, My shoe box is a mess SMH!
Shoe Palace Do Better But I Still Will NEVER EVER Purchase from your establishment again!

WOW JUST READ THE REVIEWS AND IM HIGHLY UPSET SPEND 600 ON SHOES FOR MY 3 GIRLS AND I NEVER RECIEVED AND IT SAYS ITS BEEN DELIVERED THEY NEVER EVEN SEND NOTIFICATIONS ON WHO WAS DELIVERING IT . I CAN ONLY SEE IT SAYS DELIVERED I TRIED CALLING CUSTOMER SERVICE THEY SAY THEYRE ONLY AVAILABLE MON-FRI AND THERE CLOSED. IM REALLY UPSET CAUSE IM A SINGLE PARENT OF 3 LIKE WTF I D9NT HAVE MONEY TO THROW AWAY.

Very good! Adrian was very nice!

Terrible customer service and they blatantly lie. I’ve sent an email now 4x trying to return something due to it being the wrong size and they won’t respond. Filing a charge back with credit card company!

My box came trashed! The $200 Jordan 1 came in a bag! They shipped the box in a fed ex bag. The bag was open and the shoe box is completely crushed!!
I can NOT get a response from these people

First I only shopped on their website because Nike and Footlocker were out of my size on a specific sneaker. I wasn’t able to try on the shoe so I ordered the wrong size (it happens) but shoe palace has one of the worst return policies. They don’t offer a shipping label so your only option is USPS which is a $20 fee they also charge you a process fee on returns. They offer no exchanges even if it’s just a size difference. There are two store locations in Brooklyn which close at 6pm during the week and closed on weekends. I live in NJ I will not make it to Brooklyn by 6pm after work during rush hour. I will not shop here again and will not recommend anyone to shop here it’s too much of a hassle. Nike and Footlocker are the way to go.

Shipping is the worse, customer service agent wouldn't give her name she said she was customer rep 213 smh like she's Jane Bond or something I hate when I spend my money with companies then get their behind to kiss

Don’t eveeeeeerr order anything from shoe palace the worst company, rude customer service!!!! My shoes have been returned since beginning of may and I have still yet to get my dang money back, they are scams, crooks, please don’t order anything from them, glad I took pictures of everything they are a joke, especially that Henry, I will be taking this further, they say they got my return but have not took it off the truck

Shoe Palace online is the worst. You’re better off ordering directly from Nike or whichever shoe company you prefer.

They charge for shipping, which is understandable. However, I ordered an item and quickly realized it was the wrong size. I called within one hour of placing the order to request a change. I was told that no changes could be made because the order had already been sent to their distribution department.

To return the item, I would have to pay both shipping and a restocking fee. I asked if I could simply change the size—I was told no. I asked if I could exchange it at a local store—again, no. I even asked if I could return it to a store—still no.

No solution was ever offered to me besides returning the item and losing money in the process. This is a horrible company with terrible business practices. I wouldn’t be surprised if they don’t stay in business for long.

Do yourself a favor and order directly from Nike, Adidas, Foot Locker, or Champs. You’ll save yourself time, money, and frustration.

I would like to thank Travis @ the Shoe Palace in Tyrone Square Mall for providing Excellent Customer Service!!! He went above and beyond to make sure I was satisfied and he did it all with a smile on his face!!! Thanks Travis & keep up the good work!!!

Made an order April 16 , it’s may 5and still haven’t got my package , I call to resolve the issue and can’t even get in contact with anyone the worst shoe retailer ever

Defective item, had the return label 30 days after asking, too late to return the item...

I HATE that I placed an order through this company! My package was never delivered and it took forever to get a response from the customer service department once I emailed them. They only responded to my email AFTER I called them. Then once I called to resolve the matter they didn't seem to care at all. My package was supposed to be delivered 4/7/2025, today is 4/25/25 and my issue is STILL NOT RESOLVED. Once they spoke to FedEx and FedEx confirmed that the package was lost they somehow forgot to put in a ticket for the matter which delayed things even more. I sent them all corresponding emails I received via FedEx in which they still haven't opened the email or responded to me. All they keep telling me to do is wait. I asked to have another item sent out due to this being a gift instead of receiving a refund and was told to just wait until FedEx closes their case although FedEx has already closed the case. It's been weeks already that I've been waiting and I mentioned how this is a birthday gift which is why I ordered it weeks in advance. The customer service department truly sucks and have no effort to fix the matter. One customer service agent hung up on me because I said the phone was going in and out and I couldn't here them and they immediately hung up, called back and immediately hung up again before I could even answer the call. It barely rang once. Once I'm issued my refund I will NOT reorder the merchandise that I originally shopped here for. I will never shop here again and I will be sure to spread the word to others not to shop here. All I wanted was another item sent out being that it was proven that FedEx was at fault. I placed my order well in advance for a birthday that's ok 4/27/2025. My package was supposed to be delivered on 4/7/2025. Today is 4/25/25. This should not still be an ongoing issue. Also, never email them, just try calling although they encourage you to email for a faster resolution. This has been a terrible experience.

The worst footware department. I purchsed a shoe within 2 days the shoe got torn, when I complained regarding that the shop owner was very rude to me.

Shoe palace is the worst footwear department. They will charge for shipping, return and take forever to refund. Will have to call over and over to ask for refund even after the received items . Call center workers are lazy and do not answer calls.

wanted to buy from them but 888 number says it is after hours no one is in. it is far from after hours. good, since it got me to read reviews to stay away.