Shoes International Reviews 

733
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My daughter wanted the black patent doc martin lyric flatform style shoes for school, but we couldn't find them in the shops in a size 5. We stumbled upon shoes international while searching online... See more

Rated 4 out of 5 stars

As the shoes I ordered were not available I telephone the helpline, the lady I spoke to offered me an alternative colour, which I excepted. Also the half sizes make all the difference as I have an inb... See more

Rated 5 out of 5 stars

Shoes International have always been most helpful with any queries and promptly respond to ensure customer satisfaction. Have searched all over but Shoes International still maintain best value fo... See more

Rated 5 out of 5 stars

I've bought several pairs of Waldlaufer shoes from Shoes International. All have been at a good price, packaged well and delivered very quickly. Will definitely buy from this company again. Also if... See more

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4.8

Excellent

TrustScore 5 out of 5

733 reviews

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4.8

All reviews

(733)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A joy to do business with.

Ordered shoes while aboard and had a few questions about delivery charges. Staff responded quickly and despatched product quickly. Very smooth transaction. I would definitely use Shoes International again. Very happy customer.

September 18, 2013
Unprompted review
Rated 5 out of 5 stars

Friendly efficient speedy

I thoroughly enjoyed my customer servce I received from ths shop. They were very patient when I rdered two sets of shoes that were too small. Eventually I got some pairs of shoes to fit. Nt the problem of shop but me. Will definately vsit and hopefully buy from ths shop. Extremely pleased, well done to all the staff. The shoes are great too...

September 18, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!

Fabulous range of shoes and boots. Easy to navigate website. Best price I could find. Beautifully packaged and speedily delivered. Loved the hand written compliment slip from Lucy. Will definitely use again. Will definitely recommend!

September 18, 2013
Unprompted review
Rated 5 out of 5 stars

Great to deal with

The staff were very helpful, delivery very quick, price great and shoes as described. Thank you to shoes international for making my daughter (and me!) happy

September 17, 2013
Unprompted review
Rated 5 out of 5 stars

A very happy experience shopping with Shoes International!

I found staff very helpful on the phone when I was seeking advice about my choice of footwear and I was able place my order online easily. My Mephisto sandals arrived more promptly than I expected. They fitted exactly and answered my need for more support to relieve the problems with sore feet I have been experiencing this year. Things have been much better since I have been wearing the sandals. So I am one happy customer!

September 17, 2013
Unprompted review
Rated 4 out of 5 stars

Great service! Great Range!

I am in Oz so was very pleased at the speed of service and the range. I think the website could be improved through a "available now" option so you have an idea but staff communicated very well with me throughout the purchase.

September 17, 2013
Unprompted review
Rated 5 out of 5 stars

great survice

the first time I bought shoes online, wasn't how it would result, but on the contrary I was very impressed by the quick and reliable service I received! and the fitting was great too...

September 16, 2013
Unprompted review
Rated 5 out of 5 stars

Superb Shoes and company

I bought a pair of Reiker shoes recently, the best shoes I've had for a long time.
The delivery was prompt and the quality is just the best. I forget that I'm wearing shoes. Well done Shoes International! I shall certainly use you again. Thank you

September 16, 2013
Unprompted review
Rated 4 out of 5 stars

Mixed

There were no issues with dispatching or the quality of the item itself, my problem is having to pay for return postage. I ordered boots which I was sure would fit as I already own two pairs of the same brand. Sadly they didn't as they were extremely wide in the calf (and I don't have skinny legs!!) so I had to return them. It cost me £12.99...essentially £12.99 to try on a pair of boots. For this reason I will not be ordering from them again. Sorry!

September 16, 2013
Unprompted review
Shoes International logo

Reply from Shoes International

Dear Ms Ballantine

Thank you for your review, it is very helpful to know how our customer feel about their experience.

As we offer free outbound shipping and very competitive prices we generally find that customers are happy with the experience, even if they have to return items. However, it does get more expensive with larger items such as boots, and the issue of the cost of returns is an issue that we are constantly considering. However, we also have to ensure that we are running an economically viable operation, so the issue of returns is a difficult one.

We are grateful for your feedback and hope that perhaps you might consider revisiting our site if you are sure of your size requirements.

Kind Regards

Mike Small
Shoes International

Rated 5 out of 5 stars

Impressive hassle free service

I bought some Ecco sandals. The price was good, they arrived as indicated, well packed. Unfortunately they didn't fit, so I contacted Shoes International re refund. They responded immediately and emailed me the form I needed. I returned the sandals and received a confirmation email and the full refund on my CC the day they arrived. I will certainly buy from Shoes International again, but I will find somewhere to try the shoes on before I do!

September 16, 2013
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Located the pair k
of sandals I ordered from another source, as they were out of stock. Very fast and efficient . Would buy again.

September 14, 2013
Unprompted review
Rated 5 out of 5 stars

Great Bag - Great Service

I ordered a man bag which is a colour variant of one I already own.

The bag arrived promptly; in excellent condition and the price was what prompted the purchase in the first place.

Great bag. - great service, thank you.

September 10, 2013
Unprompted review
Rated 5 out of 5 stars

delivered early + prompt refund for wrong size

All communication with the company was professional and their service impeccable. The package arrived a day earlier than promised. Unfortunately, the boots didn't quite fit me, but upon receipt of my returned package, Shoes International swiftly refunded me the purchase price. Although I now have doubts around finding and fitting shoes via online shopping, the problem most certainly wasn't to do with the company.

September 8, 2013
Unprompted review

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