My husband loves these slippers, great product, well made and not expensive either. Shoe Zone has always been our go to as they always provide great service online and in store. Good quality products... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yesterday I visited Shoezone on Newport, Isle of Wight. The staff were very friendly and helpful. I ordered a pair of sandals as I was told they would arrive the following day. I not only received co... See more
Great prices especially on the mix & match range. Nice selection for both boys/girls makes ordering easy. Fast & free delivery big bonus! Have used multiple times & will continue too.
A great range of brands, many at sale prices, and an impressive delivery service too! Having found a limited number of sandals on the shelves of local stores, I ordered a pair of Skechers ' slip... See more
Company details
Written by the company
Shop online today at www.shoezone.com for all the latest footwear trends available at our fantastic low prices. We have a huge range of styles for the whole family, from shoes and boots to wellies and slippers, there really is something for everyone to suit all budgets.
Contact info
Haramead Business Center, Humberstone Road, LE1 2LH, Leicester, United Kingdom
- 0116 222 3000
- customerservices@shoezone.com
- www.shoezone.com
4.5
Excellent
33K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a fantastic company
What a fantastic company . Next day free delivery. On time good communication about order . Very good product. Wendy
August 27, 2026
Unprompted review
Appalling Delivery Service
Delivery service is appalling! I have told EVRI that I'm disabled, please ring my bell & required extra time to get to the door. The driver didn't ring my bell. I didn't know that the parcel has been delivered & left by the bin until I read this email. I couldn't get the parcel as I can't go down 2 steps with my walker. I had to call my next door neighbour to retrieve the parcel for me.
August 27, 2026
Unprompted review
Excellent shoe zone experience.
Every time I’ve ordered from shoe zone I’ve been very impressed. The items have been great quality and the delivery service is excellent. Highly recommend
August 27, 2026
Unprompted review
Lies upon lies!
Unbelievable level of false advertising. As a new customer I was promised £5 off and next day delivery. Well the £5 only applies to orders over a certain value, but at least I'll get my order quickly right! Nope. Ordered Sunday, finally dispatched Thursday, ready for in-store pick up NEXT WEEK THURSDAY!!!! Seriously? No response from customer service when you try and message. Definitely my first and last purchase from Shoezone!
August 27, 2026
Unprompted review
Reply from shoezone
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced issues.
If you have not already, please contact us directly for further assistance:
https://help.shoezone.com/hc/en-gb/requests/new
Happy customer !
Fast delivery, pleasant delivery man over the moon with my purchase !
August 27, 2026
Unprompted review
Fantastic customer service
Bought Comfortable and pretty shoes for my mum but too big returned them for smaller they had non in store but delivered the right size to my address the next day fantastic customer service thank you
August 25, 2026
Unprompted review
Got a pair of beige and black sandals.
Got a pair of beige and black sandals.
Nice style and a bargain
August 25, 2026
Unprompted review
Excellent service
This is the second time I have ordered trainers from Shoezone. Excellent service with a great price. I have no hesitation in recommending the company.
August 26, 2026
Unprompted review
Great service
Quality is outstanding and always reliable to get here on time. Very quick turnaround from order to delivery.
Very cost effective.
August 26, 2026
Unprompted review
Love Shoezone
I have been getting my work boots from you for the last 8 years & I wouldn't go anywhere else. Also I just tried you Online Service & it was fantastic & my 2 pairs of shoes got delivered the next day.
August 26, 2026
Unprompted review
Website easy to use
Website easy to use . Really pleased with my purchase. Very comfortable, lightweight and easy to put on . Also ordered a pair for my friend who said they are brilliant for work and her feet no longer hurt after her shift . Delivery very quick and very affordable price .
August 21, 2026
Unprompted review
Placed my order at Shoshone Launceston
Placed my order at Shoshone Launceston
It was delivered next day as promised so I’m well pleased.
August 26, 2026
Unprompted review
Absolutely brilliant experience
Absolutely brilliant experience
Easy website to navigate and my order was delivered the following day
August 26, 2026
Unprompted review
Super Service
Great price,amazing delivery,next day,on time.What more could anyone ask for?
August 26, 2026
Unprompted review
Shoe change
Thank you Shoezone for making the exchange for a shoe size possible, the delivery was on time. I'm truly grateful
August 26, 2026
Unprompted review
Upon receiving my order I found that…
Upon receiving my order I found that the size on the barcode was 11 and the size on the packaging was 9 on trying them on I found they still fit snugly.
So Shoezone need to make shaw they are checking the sizes properly before they mail them and not relying on there scanners to get it write.
As clearly in this case whoever barcoded them did not check the sizes.
August 26, 2026
Unprompted review
Reply from shoezone
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced issues.
If you have not already, please contact us directly for further assistance:
https://help.shoezone.com/hc/en-gb/requests/new
Kind Regards
Thank you shoezone
Thank you shoezone, ordering couldn't have been easier, the item arrived the very next day in excellent condition. When I tried the boots on they were a perfect fit and look good. Very happy with this purchase.
August 26, 2026
Unprompted review
well packed arrived on time and good…
well packed arrived on time and good value for money manythanks
August 25, 2026
Unprompted review
Very impressive service provider Shoezone
Shoezone is very helpful and caring for their customers. Love to purchase at shoezone.
Thanks
August 24, 2026
Unprompted review
Item ordered late afternoon and…
Item ordered late afternoon and delivered lunchtime the following day - delivery free. What more could you ask for
August 25, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.