Shopbeautylust Reviews 

56
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I’m extremely disappointed with these lashes. They were advertised as easy to apply and reusable, but in reality they don’t stick properly at all. I followed the instructions and they still wouldn... See more

Rated 1 out of 5 stars

If you’re tempted to spend $25 US on their mushroom head CC cream, just go to Temu where the exact same product is $6 or eBay where it’s $10. They advertise that they’re safe as they use PayPal, but... See more

Company replied

Rated 1 out of 5 stars

Purcased the colour changing make up beginning of Dec 2020 last 2 weeks till Christmas morning then pump stopped working. sent many emails no response even tried on the web site contact form but no ma... See more

Rated 1 out of 5 stars

This is viral scam that pops up on Facebook all the time, do not fall for them! The lip oils have toxic smell, do not stain or change color as advertised and are basically subpar lip gloss full of met... See more

Company details

  1. Cosmetics Industry

Written by the company

We bring thoughtful, wellmade products directly to your door. Beauty is our duty.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

56 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.4

All reviews

(56)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy anything from Beauty Lust

Do not buy anything from Beauty Lust. I purchased the 4 lip stains that everyone is raving about. 2 of the 4 came opened and used. It wasn’t the product that was advertised. I tried the unopened one and it did nothing. Total rip off. Then I retuned it and paid for shipping and they are still not giving me a full refund. DO NOT TRUST THIS SCAM OF A COMPANY.
*IN RESPONSE TO BEAUTY LUST RESPONSE, YES, YOU FINNALY REFUNDED ME BUT NOT A FULL REFUND WITH NO EXPLANATION AS TO WHY. IT WAS NOT SHIPPING BECAUSE I PAID FOR SHIPPING.

December 15, 2024
Unprompted review
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Reply from Shopbeautylust

We have a great support team at support@shopbeautylust.com that's ready to help! Upon checking, we actually refunded you for a return on the product. We're sorry you weren't satisfied.

Rated 1 out of 5 stars

Crap item + dangerous for health

Total crap. Instagram rip-off. Sent me a totally wrong item. Some cheap crap lip liner from China. Potentially dangerous product-burned my lips (I haven't noticed from the start that the item was wrong, just when I noticed that the colour and effect were not like advertised I compared the item I got with the pics on Insta.) Total scam. Hands off this seller.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a shampoo from this company…

I purchased a shampoo from this company on Nov 30. Got my purchase receipt with tracking #. I tracked my order all the way. Yesterday I received a message saying it was delivered, but I never got my package. I've send emails and the only response is that my order has not been delivered.
I am opening a report with my credit card company and bank.
This is a total scam. Do t ever buy from this place.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchasing experience

Great purchasing experience, satisfied the reusable eyelashes work and save me so much time in the morning!

October 17, 2024
Unprompted review
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Reply from Shopbeautylust

Rated 5 out of 5 stars

My lipstain came in quickly

My lipstain came in quickly, and is exactly what the facebook ad looked like. It's a beautiful color p-inked and i will be buying more, Vito through support also answered some questions I had. Thank you!

October 2, 2024
Unprompted review
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Reply from Shopbeautylust

Glad you liked your lipstain Jamie! ❤️

Rated 1 out of 5 stars

Looking for location and owner of beauty lust

Where is this company located? It says the US but all of their products are shipped from china. Shows why they take a month before shipping and they why they make it impossible to return if you aren’t satisfied. I never received my order but so many others said the lashes were pathetic but then company made them return them at their own expense to foreign companies.

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered my lip stain since Aug scam on order and shipping charges19

I ordered my lip stain since Aug 19. It's still not here. I get a notification that the shopping is not paid for when I got charged for shipping. This is a scam. Charged me 33.46 on my credit card.

September 4, 2024
Unprompted review
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Reply from Shopbeautylust

Hello Donna,

We have a 24/7 support that can help you at support@shopbeautylust.com. If you paid, the shipping certainly was paid so you wouldn't of needed anything more. Beauty lust is 100% a one time payment, as we do not do subscriptions. Please provide a email or order number so I can look into this more for you. Thank you.

Rated 1 out of 5 stars

Scam…

I ordered the eyelash kit from them in April 2024 and have contacted them on many, many occasions as to where is my purchased order. Here it is August and plenty of time for it to be shipped. I have been completely ignored. I guess they feel entitled to steal from their customers. Do not do business with this company.

August 23, 2024
Unprompted review
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Reply from Shopbeautylust

Hello Rebecca,

One of our support agents have spoken with you around August 23rd via email, we directly reshipped your order from the office. The reship order should have been delivered. Just trying to make sure your issue was resolved.

Rated 1 out of 5 stars

I ordered lashes from them and I did…

I ordered lashes from them and I did NOT receive my lashes. They kept my money and I’ve been trying to contact them but no one has gotten back to me yet. It’s been over a month already. This shot is a SCAM!!

March 21, 2024
Unprompted review
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Reply from Shopbeautylust

Hello JLee, We've been communicating via email, it looks like the reshipment and the original package were delivered. Could you update us Please?

Thank you,
Vito

Rated 5 out of 5 stars

Wonderful support and lashes

Wonderful customer support answered quick and efficiently, the lashes are great!

March 6, 2024
Unprompted review
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Reply from Shopbeautylust

Glad support helped you Caroline! Slay with your new lashes 💅✨

Rated 1 out of 5 stars

never received my order

I'm really disappointed I never received my order. I didn't receive an email with confirmation or a tracking number. And I contacted them after about 2 weeks, and they said it was delivered to my mailbox, but I didn’t get it at all. I will never buy from them again.

November 19, 2023
Unprompted review
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Reply from Shopbeautylust

Hello Dalla, Beauty Lust is certainly not a "scam company". With over 170,000 orders shipped across the world. We have a return policy in place for returns and guarantee a full refund once received and inspected. Would you kindly give me your order number so I can see what's going on with your order?

Rated 1 out of 5 stars

I ordered take adhesive lashes on 10/28

I ordered take adhesive lashes on October 28th. I received them yesterday by a delivery guy who was driving a Lexus small suv. That was strange because I had just checked the tracking info they sent me and it showed they were delivered to Los Angeles. Excited to get them I immediately put them on. Not only was it difficult to remove them from the packaging they would not stick at all. I immediately sent customer service an email and no one has even responded. I want my money back.

November 3, 2023
Unprompted review
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Reply from Shopbeautylust

Hello, We're sorry you aren't satisfied with your purchase. I see in the original email you sent our team, you wanted to cancel but unfortunately we do not cancel orders per policy due to our automated shipping system in place. If you'd like a return, please reply to the original email mentioning this. You can find this policy on order cancellations under "Shipping" towards the bottom of our website.

Best Regards,
Beauty Lust Team

Rated 1 out of 5 stars

Not sticky at all

Not sticky at all, i try to put them on… sides are not sticky at all… i have them home for an hour and they fall down…. I order 5of them and one was used by me (for nothing) and i return 4of them back and they send me email that they only recieve 3 and return me less than half price.. i send them receipt from post office where was the weight of package…..so that was proof that there was for sure 4of them…. Still dont acept it, i am so disappointed with this customer service and on second side also with quality of lashes, dont buy them bc its waste of money….its not what they showing on instagram commercial….

October 30, 2023
Rated 1 out of 5 stars

Poor Customer Service

If it was possible to give them no stars then I would. I ordered lashes from this company and they left the package at my door which was STOLEN. I contacted them several times about my concerns and no one is responds. Valentina said she'll speak with her supervisor and get back to me. I guess they are still talking. ALL I WANT IS MY MONEY BACK. GIVE ME BACK MY MONEY!

ALL YOUR COMPANY DOES IS STEAL FROM PEOPLE!

September 25, 2023
Unprompted review
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Reply from Shopbeautylust

Hello Liv, Unfortunately we are not responsible for stolen packages, which is what our support rep should have told you. Thank you for the feedback, we'll try better to inform customers of policies via support. For clarification have this information is on our "Shipping" policy page, located at the bottom of our website. You can try and open a case with the courier about your stolen package if you'd like.

Best Regards,
Beauty Lust Team

Rated 1 out of 5 stars

Avoid

If you’re tempted to spend $25 US on their mushroom head CC cream, just go to Temu where the exact same product is $6 or eBay where it’s $10. They advertise that they’re safe as they use PayPal, but if you initiate a dispute, they will give a fake US post box address where you need to send the item tracked ($45 from Australia) to get a refund. But the cheap item came in a box from China. Clever scam, but save your money.

They also flag any negative reviews on Trustpilot as ‘harmful or illegal’ to get them removed.

June 10, 2023
Unprompted review
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Reply from Shopbeautylust

Dear Mary,

We apologize for any dissatisfaction you've experienced with our product. We want to assure you that we are fully transparent in all our business practices and do not engage in any deceptive activities.

The return P.O. box is a legitimate address used exclusively for processing merchandise returns.

For further assistance, please don't hesitate to reach out to our 24/7 support team via email.

Thank you for bringing your concerns to our attention; we are committed to resolving this matter promptly.

Best regards,

Vito
Associate
Beauty Team

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