Shopblocks Reviews 

198
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Been with shopblocks for around 10 years. This year I have had more problems than the other 9 put together. I had 2shopblock stores, before revamping one of them I changed the host. Shopblocks is down... See more

Rated 4 out of 5 stars

Recently migrated my woo commerce website to Shopblocks. Finally free from the countless plugins and the useless developer who disappeared off into the sunset once I stopped paying yearly ‘design sup... See more

Rated 5 out of 5 stars

I am absolutely delighted with my two new sites. I wasn't convinced about moving from my old website company but I am now thinking I should have done this years ago. Everyone who has dealt with my mov... See more

Rated 1 out of 5 stars

This company is spamming me, by directly contacting all customers of their competition and asking to switch. Disgusting policy, so please do not support them. If their only sales point is to knock off... See more

Company replied

Company details

  1. e-Commerce Solution Provider

Written by the company

Shopblocks is the leading ecommerce platform for mid market B2B, DTC & B2B2X companies. Our dedicated customer success team delivers seamless ecommerce solutions whilst ensuring a fast time to value for every customer.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

198 reviews

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2.4

All reviews

(198)

1 review in the last 12 months

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Rated 5 out of 5 stars

We signed up to Shopblocks after a…

We signed up to Shopblocks after a demonstration as it looked quite easy and my partner and I have designed our new site from scratch ourselves. Had a few minor hiccups learning the design system but the support team have picked up every time and been patient with us. Great tool, good price, recommend to all.

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

User friendly and great customer service!

I've been using Shopblocks for over a year now and couldn't recommend it enough! My site was setup to my specifications very quickly and as a novice I find it user friendly and easy to navigate to make any changes I require. Customer service has been second to none, receiving responses promptly - even at the weekend!!!

October 17, 2018
Unprompted review
Rated 2 out of 5 stars

Full of false promises!

All sounded great 30day money back guarantee, nothing to show after 30 days so extended the money back offer although they did charge my account even more money without telling me. Just under 2 months still no site! They have said I will get a full refund at the end of the month.
Advise to check extra payments taken without consent/notice!

July 20, 2018
Unprompted review
Shopblocks logo

Reply from Shopblocks

Hi Barry,

I'm sorry you feel this way. Shopblocks is a monthly subscription service, which is why you were charged at the beginning of July. We delivered you a full site design to review inside the promised time, and have honoured the money back guarantee in full as promised.

Extra time had to be taken to ensure that your product database was going to make an effective online shop. Syncing pictures, further product information from external sources takes time, and while we dedicated significant staff resource to help your project, we are sorry it couldn't come together as quickly as you would have liked.

We wish you all the best in your future online endeavours.

Thanks,
James

Rated 5 out of 5 stars

Made my third Shopblocks site this week…

Made my third Shopblocks site this week and really love it. Left Shopify last year due to the poor support for uk businesses and the overly basic features. Mainly using Shopblocks for the custom design tool but the manual orders bit is great and more flexible that other systems. 5*

March 14, 2018
Unprompted review
Rated 5 out of 5 stars

Been using Shopblocks for over a year…

Been using Shopblocks for over a year and we're improving month on month so thanks to all in the support team.

Have already recommended shopblocks to several contacts and will continue to do so.

March 1, 2018
Unprompted review
Rated 1 out of 5 stars

Took my Payment and Disappeared.

Called me, took payment on the phone, and never heard from them again.

Looked up their contact details, called many times, several days, and no answer ! Had to call my bank to dispute the transactions.

February 14, 2018
Unprompted review
Shopblocks logo

Reply from Shopblocks

Hi June,

Really sorry that you've had this experience, here at Shopblocks we aim to complete your new website in under 30 days and do so to your upmost satisfaction.

Our support team always aim to be available for our merchants at any time through phone or email, on those particular occasions I'm sorry you weren't able to get through.

Having spoken with a colleague of yours over the phone, I must apologise again that we did not follow up our initial email contact during the first part of this build process.

We can understand your frustration and have refunded every penny spent with us as your account was well inside our 30 day money back guarantee.

We wish you all the best in furthering your online endeavours.

Thanks,

James
Shopblocks Support

Rated 5 out of 5 stars

Switched to Shopblocks from 1&1

Switched to Shopblocks from 1&1. Site was live within 3 weeks after sign up and the support guys have been terrific. The new site is a big step up for us and the feedback has been all positive.

February 1, 2018
Unprompted review
Rated 1 out of 5 stars

Not enough support, no loyalty to customers.

Not enough support, no loyalty to customers. Platform probably work in the end if you are not beginners, but you cannot trust the management when you actually need their service.
I informed them I was a beginner for this kind of things. Platform was given to me with no explanation nor tutorial. People working there were not bad but not enough people, so every question took 2-3 days to get an answer. I managed to upload over 200 items myself but I needed to know how other essential matters could be arranged and all, such as payment methods, shipment, conditions, etc. Asked many times for advice but my platform never reached close enough to start opening the website. After taking over 6 weeks, their management told me that he did not want to give me a service because my competitor gave him pressure which had no legal authority to stop him for doing his job nor giving me a service. Also receiving phone calls from this competitor or me would cause troubles to his business. He said he would get back to us to have words but he never did. No sincerity at all as a business person, or even as a "person". I switched to another company who had much better customer support, and my new website was ready within 1 week. Shopblocks is not for beginners nor for competitive industries for you will not get support when you actually need one.

June 2, 2017
Unprompted review
Shopblocks logo

Reply from Shopblocks

Dear Anne,

We are sorry we could not open a Shopblocks account for you, however your website violated our Terms & Conditions (available here: https://www.shopblocks.com/terms).

This was an extraordinary event and we regret turning away customers, but in this case we had to take action. Best of luck with your next venture.

Best regards,
James
Shopblocks Support

Rated 1 out of 5 stars

Rang me with hard sell from my current …

Rang me with hard sell from my current provider, tried free trial and it was clunky and awful to setup. I'll stick with my current provider as I didn't like the platform at all.

May 13, 2017
Unprompted review
Shopblocks logo

Reply from Shopblocks

Hi Jon,

Sorry you didn't enjoy your free trial of our system. Our aim is to have an intuitive and easy to use platform that lets you create any kind of online shop or website. We are proud of our system, apologies if it wasn't to your taste.

We wish you all the best for the future.

Thanks,

Charlotte
Shopblocks Support

Rated 4 out of 5 stars

very good system. easy to use

Shopblocks was easy to setup and we love the way it works compared to our old system Magento. much simpler and easy to use!

This would be five stars if it integrated with our accounts program quickbooks - they say only sage and xero are supported at the moment and quickbooks is in the works so fingers crossed. no big deal for us but would be nice to have invoices created in quickbooks automatically

June 25, 2016
Unprompted review

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