Shopbop Reviews 

My account was wrongfully inactivated on my first order?? Didn’t know it was inactivated until 3 days after trying to get into my account to see my shipping updates. Contacted them the first time & was told I won’t receive an email for them canceling my order 125736127 ?? It’s been almost two weeks and I STILL haven’t received my money back. Work on your horrible customer service, will never purchase from Shopbop again.

I shopped for a Jacket on Dec 26th to ship to Mexico and got it by Jan 4th with no incidents, everything was perfect, and I loved the product and the service overall. I didn't need to contact them, make any returns, etc. so I can't review based on those needs.

Not a full refund at all! They don’t give you the full price of what you paid. I was given only a partial refund, I had paid $220 only a few weeks ago and today received $151 as my return — what an absolute scam and disgrace of a company. I had to pay for shipping despite the top of the website saying it was free shipping and returns, taxes were not refunded, and the conversion was less today than 3 weeks ago when I purchased so I paid extra to whom and for what? I will resolutely not be supporting this company in the future, first and last purchase here.

It is supposed to be free delivery and free return for Canadian customers….NOT!
In very little characters you will learn that the import and duties are not refundable when you make a return. For example, if you buy 270 us $, you will pay 90 us$ for import/duties/taxes. When you return your item, they reimburse only 270 us$… they keep the 90 us$ of taxes!!
So let say that the return is not free at all and very expensive !
Will never buy again

Was extremely sceptical to order my 1st dress from Shobop,as reviews was so bad.But AFRM site sold out my size.I must say woow! I had next day delivery from US to UK!Gorgeous dress and delivery faster then UK Amazon prime. From USA! 5 stars.Will buy again for sure.

Sent incorrect item, being completely ignored over email and told I have to pay £31 to send it back, after paying £77 in customs charges for an item that was incorrect. Can’t contact them whatsoever from the numbers on their website. Disgusting

Shopbop sent me the incorrect size of shoes I ordered. Of course by the time I received my order and found I had been sent the wrong size, my correct size had sold out so can't even re-order. Extremely frustrating after I waited months for my size to restock on the site. To make things worse, I had to deal with the inconvenience of returning and obtaining a refund for the incorrect item that was sent. Two weeks after my return was given to UPS I'm still waiting for a refund. Tracking shows the return was received 12 days ago and nothing from Shopbop. This is not the first time I've received the wrong item from them, but their customer service used to be great so I wasn't affected very much. This time I'm left worrying that I'll never receive my $500 back. I will never order from Shopbop again.

Item was advertised as $160. Checked if it was in the correct currency and didn’t change at all even upon checkout .
There is no currency converter so you assume it is correct price.
I have now noticed on my bank statement the transaction is an extra $120.
No help from Shopbop at all . The item would have been cheaper in Australia .
A scam website for sure ,avoid

I had emailed and gotten confirmation numerous times that i wouldn't be charged for DHL shipping for returning my item as i had used my own. I supplied the tracking & the links of the carrier who was AUSTRALIA POST !! Guess what i was still charged the DHL shipping of $35 and now trying to get this money back for a service clearly didnt use is going to be a nightmare. where are the notes?? can your people not see ahhh it's not in DHL packagings ?!?!?! OFC bc its AMAZON OWNED

My order for 3 items still haven’t been refunded after shopbop manager telling me tll 5th business day which sin11/16
I filed FTC complaint and also notified my lawyer
If refund isn’t issued I’ll be taking legal action

For those wondering to shop at shopbop please don’t. They lie to their customers about refund and return.

Do not buy from them if you’re in the UK!!!

While my item arrived quickly, it doesn’t really matter because returning the item would cost more than half of what I paid for it 😂 They’ve got to find a way to ship from the UK or EU so that it doesn’t cost us an arm and a leg to return otherwise what’s the point of using them?

Trying to get information out of their customer account service team was tough too. Felt like they just kept copying and pasting sections of the website that I’d already read, without properly reading or answering my questions.

All in all not a bad experience on the ordering side of things, but returns and dealing with customer service was disappointing.

The item I bought was nothing like the photo. Instead of a warm drapey heavyweight sweater I got a cheap-looking thin synthetic. I returned it, but did not receive a refund. Been waiting for 2 weeks, and still nothing. My last communication with the store was me sending an inquiry and them asking which carrier I used (a return shipping label was generated automatically). It feels like have I not asked they would conveniently keep the money I’m trying to get back.

I have had great experiences with Shopbop and some that weren’t so good. I have received a skirt that was previously worn which they replaced immediately. And also ordered the last one of an item and they emailed me a week later and they no longer had it… had a few hiccups and also seamless so it’s really a toss up.

My worst experience at Shopbop. I ordered On Running shoes and I received them in bad condition. They did not look original at all. The shoes were torn and they tried to put glue on them! Yes, the glue is even not good with the glue. The glue is coming out of the shoes. They are new and bad. Their products are not original, according to what I received from On Running Shoes. I asked their customer service to refund me all the money and to bear the return because the problem is with the quality of the shoe and is not related to the fact that it is not my size. Or I did not like the problem with the poor quality and it was not like the picture either! I have not received a response yet. I do not recommend it at all!

13.10 ordered and 19.10 delivery in the EU, which I think is great. The goods are also great. I would very much like to order again, because at first I was a little afraid because of the bad reviews, but I see that their service is TOP.

Have been a long time Shopbop customer and have generally been happy. I recently returned an order via the UPS store, once it was scanned at the UPs store they refunded my purchase. Over 2 months later they recharged my card claiming the never received the return. Failing to understand how this became my problem, especially since it was scanned at the UPS store. I contacted Shopbop and have yet to receive a resolution. Fortunately Amex credited me back. It’s absurd that they think this is acceptable. If it was lost while on it’s way from the UPS store to their return department it would be a shipping insurance claim. Moral of the story is to check your credit card transactions often. I will be keeping all of my receipts for return shipments going forward. Not sure I will be ordering from Shopbop in the future since the items can be ordered from a dozen other websites.

Shopbop did not create a proper invoice so i needed to pay 4 times the import duties on the delivery cost. I reached out to their customer service team who refused to help. The result - me paying double what i should be to import the item into Ireland

PS - to Shopbop team, please don't post about import duties and taxes. i fully understand the logic and i am 100% prepared to pay them, based off the value of the goods and services.

Also, UPS, the delivery team used by Shopbop - delivered the item, did not seek any import taxes, i didn't get a receipt, then 6 weeks later i got a letter from a collection agency tell me that my debt was with them now. A debt i didn't know i had. 2 days after that i got a bill from UPS for late payment charges - on an invoice i never received

I order from outside of the EU regularly. it doesn't need to be this hard.

I order size 1 and received a size smaller (0) and had to pay import tax. Don’t use shopbob. They are not serious.

The item never went through. No one contacted me from customer service to let me know. I waited two weeks and finally checked my order to find out it was canceled and item sold out. Super frustrating and horrible customer service! Dont shop this site!

Im updating this review and from one I give three stars-shopbop was very quick to reply and give a solution which I appreciate a lot and also shows their effort for a good customer service! I hope they will offer free returns soon! I will gladly rate 5 stars!