Complete scam. The Email provided is not valid so cannot even ask for a refund or return. The quality is cheap cotton not worth more than $10. Looks like it was made in a sweatshop with 0 care.... See more
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See what reviewers are saying
I ordered two pairs of the 30" Momentum long pants. Fit Advisor suggested I order size large but I knew 32-33" would be too loose so I ordered the medium. When the pants arrived, I found them still l... See more
Company replied
Super comfortable and stylish pants. I love them and wear a pair of 32" Momentum long pants every single day. I recently had an issue with two seams which suddenly came undone after a period of heavy... See more
Company replied
I purchased a pair of chino pants last week but noticed the stitching came off slightly. I contacted the Bottoms Lab team and was promptly assisted by Zoey, who was of great help and provided a pair o... See more
Company replied
Company details
Information provided by various external sources
Bottoms Lab is an independent brand founded by a pair of brothers residing in Melbourne. All our apparels are engineered and designed by the best.
Contact info
United States
- hello@shopbottomslab.com
- www.shopbottomslab.com
People also looked at
Bottoms Lab is without question my…
Bottoms Lab is without question my favourite clothing in my wardrobe.
Well made, stylish and comfortable.
I pretty much own everything they have made and if they could invent a new colour I would buy that too.
April 4, 2023
Unprompted review
Reply from Bottoms Lab
Dear Sebastian,
We are delighted to hear that you are happy with the products purchased! Your feedback is very much appreciated and we will forward it to our team to look into how we are able to improve our brand as a whole.
Thank you for the ongoing support and hope to serve you again in the future :)
Best,
Bottoms Lab Team
Responsive and helpful + nice products
While products arrived a bit late, they offered me the ability to exchange items despite them being on sale since it was my first time shopping with them. Products are good quality for the price.
March 10, 2023
Unprompted review
Reply from Bottoms Lab
Dear Kar,
Thank you so much for taking some time to drop us a review!
We are very sorry for the delay in delivery but glad that you are happy about the product quality. It has been a pleasure serving you throughout your shopping experience with us.
We'll do out best to serve you better in the future :)
Best,
Bottoms Lab Team
Failed to Deliver …
According to the Shipping Agent my order has been sitting somewhere at Bottom Labs warehouse since 3/9/2023. This company has no telephone or live chat customer service, so you have to keep emailing them , which I have been doing for 5 days now. I got 2 emails back telling me to be patient, but still no indication that my order has been picked up. I have ordered from Bottom lab before with no issues. I now realize that their customer service is next to being non existent and out dated by about 10 years 'emails really'. This is the last time I will order from this company they took my money as soon as I placed my order, but have literally failed to deliver . Finally my order arrived on 3/22/23 a full 17 days after it was placed . Totally unacceptable, and I probably still wouldn't have my order had I not got PayPal involved .
March 15, 2023
Unprompted review
Reply from Bottoms Lab
Dear Paul,
We understand that you have been frustrated by the delayed delivery and lack of updates and on behalf of the team, we would like to sincerely apologize for the trouble caused. and for not being able to meet your expectations with the delivery updates.
Rest assured that this is not a usual occurrence for us and we will do our best to do better in the near future. We would be glad to offer a personalized discount to you if wish to receive it. Please do reach out to us at hello@shopbottomslab.com once again and our team will assist you accordingly.
Your feedback in the matter is very much appreciated, Paul.
Sincerely,
Bottoms Lab Team
Reply from Bottoms Lab
Good day Michael,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products and services are up to your expectation - we do hope we will continue to do so in the long run. :)
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
The clothes are sick & Support service unbelievable
I have now made 3 separate orders from this company, and I can honestly state there is no competition when it comes to service delivery, support & communication and overall quality of product.
My first order was a bit of a mission - with the sizing always a slight issue. However - Zoey was there to help out, and made the experience a walk in the park
I now have 3 pairs of momentum trousers, 2 x lounge shorts and 1 x joggers.
Somehow I mucked up the sizing on the joggers in my last order. Thankfully, Zoey was there again, at the other end of the emails, to help me out. When the returns site fell-over she stepped in and made sure things were taken care of promptly - and all this right on top of the up-coming Christmas. My package arrived right between Christmas & New Year – perfect timing
These products all slap. Absolutely love them all.
At this time of the year (December 2022) in New Zealand - the shorts are my default.
The momentum trousers are just dope for those dressier occasions
Keep up the great work team - you got this smashed - I'll be returning for more
🖐🏼👏🏼 🏆
November 30, 2022
Unprompted review
Reply from Bottoms Lab
Good day Brett,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
Great products
Great products, great customer service and will purchase many more items from Bottomlabs
December 16, 2022
Unprompted review
Reply from Bottoms Lab
Hello Rod,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Excellent customer service
I purchased a pair of chino pants last week but noticed the stitching came off slightly. I contacted the Bottoms Lab team and was promptly assisted by Zoey, who was of great help and provided a pair of replacement pants for me free of charge! I am extremely satisfied at how swift and efficient the customer service is, and it goes to show how much the company cares about its customers. The products made by Bottoms Lab is also of great quality. A highly recommended clothing company for sure!
December 11, 2022
Unprompted review
Reply from Bottoms Lab
Good day Aswin,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
Great Customer Service
Firstly, my order was received very quickly but sadly the pants & shorts were too small. Return process was simple and actioned quickly by Customer Service. Emails were always clear and friendly. I posted the returns on 6/12 and have been notified today 12/12 that swap is happening today. Very, very happy with this outcome. I am a repeat customer and these items purchased were same great quality.
December 5, 2022
Unprompted review
Reply from Bottoms Lab
Hello Sheryl,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great customer service
Great customer service
I have ordered 3 pairs of flex air pants and just to be on the safe side, I have ordered larger size, but it turned out to be very loose. Bybthe time I managed to return the product, it was one day past the 30 day return policy and once I contacted customer care, Zoey was so helpful in arranging the return and sending the the correct ones to me.
Well done team
December 4, 2022
Unprompted review
Reply from Bottoms Lab
Hello Bijesh,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great Customer Service and comfortable pants
The customer service is excellent and the product is good, fits well and comfortable.
Only comment regarding improvement, the company label (logo) on the inside of the pants does irratate a bit. Be good to use a differnet material or another location.
Also, will there be a female version of these products?
November 28, 2022
Unprompted review
Reply from Bottoms Lab
Good day Wilson,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon.
Best,
Bottoms Lab Team
Perfectly comfortable and fitting…
Perfectly comfortable and fitting pants, love it. And the speedy and helpful service and support is a major plus. Will be back for more. Thank you!
November 25, 2022
Unprompted review
Reply from Bottoms Lab
Good day Luke,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
very good to deal with
I bought these tops for myself for work. They look & feel so good plus wash up great. I bought more for my employees.
They deliver quickly, I requested a tax invoice & they replied to my email quickly with what I needed.
Very good to deal with.
November 17, 2022
Unprompted review
Reply from Bottoms Lab
Hello Rowan,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Bottom Labs has great customer service
Bottom Labs has great customer service. They are very responsive to all my inquiries about products and shipping (including returns/exchanges). I bought pants which didn't fit well so I asked about product fit/sizing information and exchange/returns. Bottom Labs Representative (Zoey) provided all the information I needed in a timely manner. Overall experience was great.
November 8, 2022
Unprompted review
Reply from Bottoms Lab
Hello Siavash,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Item Return / Refund
Previously, ordered a couple of shorts and chino pants, but first time ordering the flex jean. Item promptly arrived but sizing is different. Got in touch with Zoey, Customer Satisfaction Rep, and she gone through the steps for returning the item. However, the size I wanted was out-of-stock and Zoey had processed the monetary refund back to my account, which was at my request, swiftly. Whole experience is hassle free and ease of handling. Except for the fact that I need to visit the Post Office to send the jeans back. Perhaps Bottom Lab could look into it to make it seamless for the customer in future.
October 15, 2022
Unprompted review
Reply from Bottoms Lab
Hi Victor,
Thank you for the generous rating and for reviewing Bottoms Lab!
We’re pleased that we were able to provide you with exceptional service/products that are worth every penny.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent evening ahead.
Best,
Bottoms Lab Team
Just Go For It
Initially I was a bit concerned never having ordered trousers over the internet and really had no idea if I was doing it right. But they arrived today and I am so pleased with the quality of the trousers I will be Reordering some more soon. I was kept informed of their progress to this Country all the way through and will only have to shorten the length of them to fit perfectly. Well done Guys.
November 8, 2022
Unprompted review
Reply from Bottoms Lab
Hello James,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Repeat Customer
I had ordered 2 pairs of shorts quite some time ago and needed some new ones!! (the quality is superb)
I ordered 3 pairs of the Advanced Chino Shorts 2.0 earlier this week on line. My order arrived later that week!
I was kept up to date what was happening to my order so I knew that my order would arrive as advised.
The shorts fit perfectly (size XXL). I'm very pleased with the quality of the material, the prompt service and the price!!
November 2, 2022
Unprompted review
Reply from Bottoms Lab
Hello Peter,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Quick and easy returned item with excellent communication
Had to make use of their return policy for the first time, and the process was seamless with quick and clear instructions, the returned item picked up from a collection point and the requested replacement sent within days. Great experience!
October 25, 2022
Unprompted review
Reply from Bottoms Lab
Hello Werner,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products and services are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Excellent products and absolutely best…
Excellent products and absolutely best customer service.
October 25, 2022
Unprompted review
Reply from Bottoms Lab
Hello Sandeep,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Assuring exchange experience
I ordered the size S pants which unfortunately was too tight at the calf area. I put in for an exchange and was assisted by Zoey who was always prompt and helpful.
I made a mistake in not tracking the return parcel to Malaysia which probably led to some delay in tracking it down. But Zoey also very assuring and updated me regularly.
Finally receive my size M pants. They are comfortable to wear.
October 21, 2022
Unprompted review
Reply from Bottoms Lab
Hello Silas,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Zoey was very polite and helpful in my…
Zoey was very polite and helpful in my request to exchange. The instructions were clear and assuring. I'm very pleased for my purchase for Bottoms Lab Chino pants. Thank you!
October 20, 2022
Unprompted review
Reply from Bottoms Lab
Hello Jeffrey,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
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