Complete scam. The Email provided is not valid so cannot even ask for a refund or return. The quality is cheap cotton not worth more than $10. Looks like it was made in a sweatshop with 0 care.... See more
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See what reviewers are saying
I ordered two pairs of the 30" Momentum long pants. Fit Advisor suggested I order size large but I knew 32-33" would be too loose so I ordered the medium. When the pants arrived, I found them still l... See more
Company replied
Super comfortable and stylish pants. I love them and wear a pair of 32" Momentum long pants every single day. I recently had an issue with two seams which suddenly came undone after a period of heavy... See more
Company replied
I purchased a pair of chino pants last week but noticed the stitching came off slightly. I contacted the Bottoms Lab team and was promptly assisted by Zoey, who was of great help and provided a pair o... See more
Company replied
Company details
Information provided by various external sources
Bottoms Lab is an independent brand founded by a pair of brothers residing in Melbourne. All our apparels are engineered and designed by the best.
Contact info
United States
- hello@shopbottomslab.com
- www.shopbottomslab.com
People also looked at
Not a good pair of chinos
Not a good pair of chinos - they stretch after the initial wear and do not offer any form of exchange or refund once the tag is gone - poor form for an online only business.
June 13, 2022
Unprompted review
Reply from Bottoms Lab
Dear Thomas,
Thank you for taking the time to drop us a review.
We are so sorry to hear that the pants do not fit you well and that our policy has cause some dissatisfaction on your end. Unfortunately, we would need to adhere to our policy where we are not able to retrieve any items that no longer have their tags intact as the items will no longer be re-sellable.
In this case, we would be glad to compensate you with a discount code. Our customer representative has reached out to you via email in regards to this.
Hope this helps, Thomas.
Sincerely,
The Bottoms Lab Team.
the side pocket zipper and the side…
the side pocket zipper and the side pocket itself were sewn together. it took some time to figure that out and then cut thru the mistaken stitches. But otherwise I love the pants.
June 13, 2022
Unprompted review
Reply from Bottoms Lab
Dear JMH,
Thank you so much for taking the time to drop us a review.
We are so sorry to hear about the pocket issue that you had faced. If you wish to receive further assistance with your issue, please drop us an email at hello@shopbottomslab.com and our team will do their best to assist you accordingly.
On a side note, we are glad to hear that you love the pants nonetheless!
Kind regards,
The Bottoms Lab Team
The customer service is very…
The customer service is very professional, efficient, and friendly. The pants are exactly like what’s in the ad. Comfortable and stretchy. High recommended.
June 10, 2022
Unprompted review
Reply from Bottoms Lab
Hello Hayden,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Excellent product and service
Excellent product and even greater customer service. Thank you, Zoey, for always being very helpful.
June 8, 2022
Unprompted review
Reply from Bottoms Lab
Hello Mike,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great product and service
Product is as advertised and very comfortable to wear in both long and short forms. Love the flexibility and the feel of the material. Great service, even with a delayed dispatch (stock outs) the response to query was polite and accurate (no false promises).
June 5, 2022
Unprompted review
Reply from Bottoms Lab
Hello Ralphptf,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Excellent service with an excellent…
Excellent service with an excellent product the jeans. Fit great. Wear well and stretchy!! Also look great too!
June 4, 2022
Unprompted review
Reply from Bottoms Lab
Hello Robert,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Reply from Bottoms Lab
Hello Tim,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
I've had the wrong item delivered but…
I've had the wrong item delivered but the staff was very prompt and fair in amending the issue. The products are also good quality and it's nice to support Aus-based businesses.
June 1, 2022
Unprompted review
Reply from Bottoms Lab
Hello Lin,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Really good quality and fast postage
May 31, 2022
Unprompted review
Reply from Bottoms Lab
Hello There,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Very efficient customer service
Love the Momentum Long Pants....but the size I ordered were too big. The exchange was seamless. Customer service was wonderful - next size down arrived in a matter of days. Very comfortable!
May 31, 2022
Unprompted review
Reply from Bottoms Lab
Hello Peter,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Would and did buy again!
The sizing tool works very well, the order arrived quickly, and the material and fit make these shorts part of my daily rotation!
May 30, 2022
Unprompted review
Reply from Bottoms Lab
Hello Simon,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
I love the shorts I bought last time…
I love the shorts I bought last time hence the new purchase. I have a prosthetic limb (right leg below knee) and I prefer to wear shorts all year round, even in the winter in New Zealand. Quite happy to increase my ownership by getting two more pair. I would have got the black as well but they didn’t have any my size. The fabric after washing and the cut is perfect for me. Never mind, next time.
May 29, 2022
Unprompted review
Reply from Bottoms Lab
Hi Keith,
Thank you for the generous rating and for reviewing Bottoms Lab!
We’re pleased that we were able to provide you with exceptional service/products that are worth your every penny.
The next time you shop with us, do not hesitate to ask one of our team members how you can get great discounts should we have any special deals or personalized 10% discount for dropping us a review.
Once again, appreciate the time spent reviewing our product and services!
Best,
Bottoms Lab Team
Excellent product and great service and…
Excellent product and great service and communication
May 28, 2022
Unprompted review
Reply from Bottoms Lab
Hello Peter,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Ordering process is straightforward
Ordering process is straightforward. Sometimes is a bit difficult to find all the product specs such as inseam.
May 23, 2022
Unprompted review
Reply from Bottoms Lab
Good day Richard,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
Best shorts ever
I have bought these in every color. Fit great, fabric great, wash great and never wrinkle. Excellent value!
May 19, 2022
Unprompted review
Reply from Bottoms Lab
Hello There,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Hopefully will receive my order on time
May 19, 2022
Unprompted review
Reply from Bottoms Lab
Hello Jamal,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great quality and comfortable fit. Just bought my fourth pair of pants.
The pants are exactly as the ads say they are. Lightweight, stretch, comfortable and a good fit. I am now back buying my third and fourth pair.
May 18, 2022
Unprompted review
Reply from Bottoms Lab
Hello JP,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great customer service, great product
I received two pairs of 32" momentum long pants last week. The quality is high, the fit is flexible as they claim, very easy to move around in these pants, the zip pocket is a nice touch and the elastic waist takes the guess work out of trying to get the right size without trying them on first.
I usually wear a size 28" pants and I'm glad I went for the XS. These are not tight fitting pants, or as flattering as some others I've owned, but they aren't overly baggy either.
My order mistakenly had a pair of blue instead of black (though without good lighting it's difficult to tell the difference). I emailed customer service and Zoey had a replacement in the correct color in the mail the same day, I just had to send a photo to verify the mistake.
Shipping to New Zealand did take over 3 weeks, but everything is shipping pretty slowly at the moment because of COVID.
May 14, 2022
Unprompted review
Reply from Bottoms Lab
Hello Nic,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great service
I had registered for a discount and at checkout I could not find the code. After sending a brief email I was contacted by Zoey who found a creative solution. What sets this experience appart is the quick and personalized follow up even when the problematic situation was fixed. It’s that little extra that makes all the difference.
May 12, 2022
Unprompted review
Reply from Bottoms Lab
Hello Georges,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Great shorts, great customer service
Love the shorts. I had an issue with my order and Zoey from Customer Service was extremely helpful and quick.
May 10, 2022
Unprompted review
Reply from Bottoms Lab
Hello Adam,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
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