Complete scam. The Email provided is not valid so cannot even ask for a refund or return. The quality is cheap cotton not worth more than $10. Looks like it was made in a sweatshop with 0 care.... See more
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See what reviewers are saying
I ordered two pairs of the 30" Momentum long pants. Fit Advisor suggested I order size large but I knew 32-33" would be too loose so I ordered the medium. When the pants arrived, I found them still l... See more
Company replied
Super comfortable and stylish pants. I love them and wear a pair of 32" Momentum long pants every single day. I recently had an issue with two seams which suddenly came undone after a period of heavy... See more
Company replied
I purchased a pair of chino pants last week but noticed the stitching came off slightly. I contacted the Bottoms Lab team and was promptly assisted by Zoey, who was of great help and provided a pair o... See more
Company replied
Company details
Information provided by various external sources
Bottoms Lab is an independent brand founded by a pair of brothers residing in Melbourne. All our apparels are engineered and designed by the best.
Contact info
United States
- hello@shopbottomslab.com
- www.shopbottomslab.com
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Reply from Bottoms Lab
Hello Brad,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Well worth the money
Great item, worth the money as so well made. Arrived really quickly, well packaged & lots of communication throughout order & delivery process. He liked them so much, we made use of the reward discount & ordered another pair.
February 10, 2022
Unprompted review
Reply from Bottoms Lab
Hello LA,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Pants not stretchy, returning is expensive
The pants did not fit well, not really stretchy at all. Returning was very expensive as I had to pay for shipping from Canada back to US.
February 10, 2022
Unprompted review
Reply from Bottoms Lab
Dear Gabe,
Firstly, we're so sorry to hear that the pants were not up to your expectations. We have also received your refund request and will be processing the refund once the item has checked into the warehouse.
In regards to the return policy, at the moment the nearest return address for our Canada customers would be to the US and we apologize if the return policy has caused dissatisfaction on your end. We will surely take this feedback into consideration for further improvements.
Thank you for your kind patience and understanding, Gabe.
Warm regards
Totally satisfied
February 7, 2022
Unprompted review
Reply from Bottoms Lab
Hello Jean,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
360 Momentum Jeans Shorts
Great comfy shorts. Love the hidden zip pocket. Prompt delivery.
February 6, 2022
Unprompted review
Reply from Bottoms Lab
Hello Gillian,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Beware the cost of returning your order
Unfortunately I didn't read the terms and conditions before I purchased. The website gives the appearance of a UK based company (which I assume is intentional to instill some confidence in UK customers). I ordered 2 pairs of trousers which unfortunately didn't fit so I had to return. I was disappointed to learn that return options were to either Australia, U.S. and Malaysia "for my convenience" and at my own cost (The return cost me £23.50). I complained to customer services but Zoe gave me a fairly empty reply:
"Our sincere apology. We are noting down your feedback and we really appreciate that you took the time in providing us with these details. We will escalate this to our management to better improve our services in the future.
We would like to sincerely apologize that our current returns and exchange policy is causing dissatisfaction on your part. We would like to assist you further through this issue and the best we can offer you now is to consider the return process."
When I asked what this meant, Zoe did not reply and has not replied to any e-mails since.
Won't be using this company again!!
February 6, 2022
Unprompted review
Reply from Bottoms Lab
Dear David,
We truly appreciate the time taken for you to write an honest review. Once again, we would like to apologize for the inconvenience caused in regards to the return process. Unfortunately at the moment, we do not have return address in the UK or Europe. We will look into improving the process for our UK customers.
However upon checking, if you are referring to your order BLUK6594, a refund has surely been processed back in December.
If you require any assistance, please do drop us an email and our customer service representative will be in touch with you. Hope to serve you better in the future, David. :)
Second time was a charm
The first time I ordered was about 9 months ago. The s-m-l sizing was not clearly defined abd I opted for m hoping for approx 33" waist. I loved the pants but they did not fit. I was not able to return and the price went up so I was reluctant to order again. I decided to go for it last week. Got size L. I love the pants now that I have the correct size. I'd love to get them in the darker khaki available for the joggers. Anyways I'm quite happy I decided to try again. The cut is dope, the quality is present. They look & feel good.
February 4, 2022
Unprompted review
Reply from Bottoms Lab
Good day William,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
Great I really like them
February 4, 2022
Unprompted review
Reply from Bottoms Lab
Hello Nicholas,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Exchanges
Clothes did not fit . Exchanges were made with great speed and ease.
Customer service very friendly and accommodating.
February 3, 2022
Unprompted review
Reply from Bottoms Lab
Hello Chuck,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Sizing inconsistent and costly
Melbourne, Jan 2022.
I purchased on Facebook, I though why not, good reviews, so a looked up the jeans shorts, I was a size large, so I also purchased some boardies as well, again size large. But I didn't look up the sizing chart, on my phone, because I assumed the same...
Well, they both arrived in the mail, in record time, the jean shorts fitted perfectly, however, the boardie shorts were miles too small, like i couldn't get the button done up small... Xmas has busted me, I don't have a large waist, so I'm never more than a large size, what going on here??
So, I follow up with customer services, and they tell me the sizing for the jean shorts, and the sizing for boardies are different. The boardies are much smaller, as stated in the sizing chart online, and you need to get a bigger size. I checked, I'm a large, or did I only check the jeans shorts...hmmm.
Now, my point is, it's same company, so assume the same sizing, so all the sizing for pants, shorts, swimmers, needs to be the same. (it couldn't be that hard to get a measuring tape) Otherwise every single item you buy from here, you need to look up the sizing chart, on your phone, for each and every item you buy. As everyone knows, guys love to go into these details, but we have plenty of money to buy online. Every other online shop, that sell there own gear has a universal sizing, that always fits.
It cost me the return postage, and a massive hassle, I'd not really be bothered, was it my faulth?? I assumed, they work logically for sizing, S,M,L,XL,XXL easy stuff...all I want is consistency,
February 1, 2022
Unprompted review
Reply from Bottoms Lab
Dear Justin,
Thank you so much for taking the time to drop us an honest review. We're so sorry to hear about your experience in regards to the size. To clarify, there is a slight difference in size for our items due to the design.
However, this feedback will surely be passed on to our team for further improvements and to avoid any confusion. We hope to be able to serve you better in the future, Justin. Thank you for your kind patience and understanding.
Warm regards.
I love how they dry so fast and very…
I love how they dry so fast and very comfortable
January 31, 2022
Unprompted review
Reply from Bottoms Lab
Hello Brettski,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
The shorts look to be great quality
The shorts look to be great quality, I’ll use them for going out during summer 👍🏼
January 26, 2022
Unprompted review
Reply from Bottoms Lab
Hello Graham,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Love these pants
Love these pants. Stylish and comfy. Might order a few more pairs.
January 22, 2022
Unprompted review
Reply from Bottoms Lab
Hello Doug,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
great quality product and really quick…
great quality product and really quick delivery
January 21, 2022
Unprompted review
Reply from Bottoms Lab
Hello Michael,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Good pants, Terrible return process!
Update: Seems there has been some miscommunication. I received an email with return instructions. Updated my review rating accordingly.
The pants are good and the shipping within Australia is quite fast. But the return process is terrible!
It has been more than 10 days since I sent an email asking to return my order #13255 and heard nothing from them to date!
Very annoying experience.
January 18, 2022
Unprompted review
Reply from Bottoms Lab
Dear Amro, thank you so much for taking the time to drop us a review.
We're so sorry to hear that you are facing issues regarding your return request. Upon checking, unfortunately we did not receive any emails from you at hello@shopbottomslab.com.
But not to worry, our customer representative will reach out to you via email soon! Thank you for your patience and we hope to be able to assist you accordingly :)
Perfect fit.
Pants are good, and are as described. I spent five minutes looking at myself in the mirror, observing the style and craftsmen-ship (not something I do often). From the cut, color, comfort everything is on point. I'm surprised I didn't find this company earlier. Thank you for the attention to detail and hearing you customers. Will shop from you again!
January 17, 2022
Unprompted review
Reply from Bottoms Lab
Hello Nikola,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Second order
Very quick delivery. Nicely packaged. Shorts are great. Good fit. Sizing is accurate. Second order. And will order again.
January 16, 2022
Unprompted review
Reply from Bottoms Lab
Hi Arthur,
Thank you for the generous rating and for reviewing Bottoms Lab!
We’re pleased that we were able to provide you with exceptional service/products that are worth your every penny.
The next time you shop with us, do not hesitate to ask one of our team members how you can get great discounts should we have any special deals or personalized 10% discount for dropping us a review.
Once again, appreciate the time spent reviewing our product and services!
Best,
Bottoms Lab Team
The quality of the product is excellent…
The quality of the product is excellent as always!
January 16, 2022
Unprompted review
Reply from Bottoms Lab
Hello JH,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Shorts fit spot on and they arrived…
Shorts fit spot on and they arrived quickly in the mail
January 16, 2022
Unprompted review
Reply from Bottoms Lab
Hello Scott,
Thank you for taking the time to drop us a review.
It has been a pleasure serving you throughout your shopping experience with us! We're glad that our products (and services) are up to your expectation - we do hope we will continue to do so in the long run.
We hope you'll come and shop with us again soon. Until then, take care and stay safe!
Best,
Bottoms Lab Team
Just what I ordered!
Goods arrived quickly and my shorts fit well and look good.
January 14, 2022
Unprompted review
Reply from Bottoms Lab
Good day Michael,
First of all, thanks so much for your thoughtful review.
This is incredibly helpful in terms of maintaining our level of service and products offered to our valued customers. This will surely motivate us to constantly improve from where we are to create more happy customers like you!
With that being said, we hope to see you again soon. Have an excellent day ahead.
Best,
Bottoms Lab Team
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