Shophealthypetz Reviews 

68
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with customer service, receiving no response to their emails or messages. People also faced problems with unexpected subscriptions, including auto-enrollment and recurring charges that were not clearly communicated. Additionally, consumers experienced issues with their orders, such as items not arriving, damaged deliveries, or delays. Despite these concerns, some customers were satisfied with the product's effectiveness, observing improvements in their pets' allergies, itching, and coat health. They also noted the product was easy to administer. However, a small portion felt the product did not work for their pets or, in some cases, even caused illness.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with some customers reporting positive results such... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as unexpected subscriptions... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction and reporting... See more

Response time

Users describe negative interactions with response time, with many reporting a lack of response to emails,... See more

Subscription

People report negative experiences with subscription, often being automatically enrolled without their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Absolutely terrible. I bought a bottle of the collagen in good faith with the 3 months no quibble money back guarantee. It's made my dogs itching much worse and I have emailed the company 3 times (the... See more

Rated 4 out of 5 stars

Oliver has had "hot spots" for the last few years. This meant going to the vet and $$$$$ spent trying to clear up the situation. So far this year he hasn't had the urge to lick his feet as he did in t... See more

Rated 4 out of 5 stars

I gave my dog the reccomended dosage every day which helped with his itching. I believe the product is good but I was not happy with the customer service. My last order I received was received damaged... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(68)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

BEWARE

BEWARE! You are signed up automatically for a subscription. You can only email to request this is cancelled which I did with no response and I chased, no response. They are today trying to take money from my account and I have received an email that they are shipping more. The product my my dog sick, so not only do I already have 3 bottles, they are shipping more. Disgraceful company with no ethics.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased this product over a week…

I purchased this product over a week ago. I have been emailing the company to see if I can get a tracking number. No reply to any emails. I feel like this is a scam. What business doesn't reply to its customers? I will reverse the charge if I don't hear back within 48 hours.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful

Be very careful, ordered a 3 month supply and 4 weeks later got charged for another 3 months … nobody is replying to my emails

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed

I’m very disappointed , i have contacted Shophealthypetz 4 times about my order which has been almost a month now and no one has reach out to me. I will be contacting the News Station Channel 2 on your side . I want my $89.99 refunded .

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

STEER CLEAR OF HEALTHY PETS.

STEER CLEAR OF HEALTHY PETZ

Stuff does Not work!
I ordered a bottle of collagen drops.

They continued to send me two more bottles after writing to say I didn't want anymore.

It has done absolutely nothing for my Shih Tzu Honey's skin.

I emailed again to say I wanted a refund by their money back guarantee due to this reason.

BULLSHIT PROMISES
There is NO money back guarantee as promised!

They NEVER Even RESPONDED to any of my emails.

Deceitful company

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

After vet medication

After vet medication, probiotic chews empty wallet for 18 months. This product is working for my girl. Scratching less, headshaking less and fur returning. My girl would have been further on but I ordered from another company in error so had a setback. My new design bottle is on its way. This product is giving me and my girl a stress free life again thanks Healthy petz

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Think it's definitely a scam

I ordered and recieve the collagen, but it hasn't worked on my dog, emailed them to request my (guaranteed money back) still waiting for a reply which I probably won't get, they also say low stock, yet when they advertise on Facebook, they've got a whole warehouse full of the stuff, how are they allowed to scam people through Facebook, should be banned.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

A month later and no product and no customer support

I placed my order on April 25. It is not May 19 and the package has supposedly been sitting in NY since May 6 (I'm in FL). There has been no communication from the company about the delay or status.

I've tried reaching out via the only mode of customer support available -- their email. But no one has responded. To make matters worse, I ordered the recurring subscription because I the single bottle option wasn't available (which should've been a warning to me at the start). The subscription is going to kick in on May 24 before I ever get the first bottle.

I've requested a cancellation and refund of my order along with the subscription. I worry I won't hear back from the company with how shady this whole thing has been. My fault for trusting something promoted by a supposed vet influencer on FB.

May 19, 2026
Unprompted review
Rated 2 out of 5 stars

Absolutely terrible

Absolutely terrible. I bought a bottle of the collagen in good faith with the 3 months no quibble money back guarantee. It's made my dogs itching much worse and I have emailed the company 3 times (they're meant to respond within 12 hours) and have had no response. So I'm £30 out of pocket with a rubbish product

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Gave my dog diarrhea and vomiting

Gave my dog diarrhea and vomiting, cost over $300 in vet bill to treat. Messaged them to cancel, not send any more and refund per their guarantee. They didn't do any of these things. Their company "website" does not exist. What a scam!!!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Stay Away

Product tracking shows in transit for over a week, but no real tracking number and the updates on there site do not really make sense. I have sent numerous emails to their customer service and have never received a reply. I believe that they are a scam. I am sending a request to credit card company to dispute the charge. Even if the product now arrives , I do not trust them and it will be going into the trash. They give a long story on how they are legit and have had counterfeit products sold on Amazon, Again I think it is all made up in order for you to order and be forced into their subscription even if you uncheck the subscription box.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Collagen Drops

Since starting collagen drops from healthy Petz my dogs skin and also their coat is amazing so happy with them! I would certainly recommend them.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Pruchasing 1 bottle without subscription

I purchased 1 bottle and didn't want a subscription but ended up with one. I removed the check mark on the sentence about buying with a monthly subscription, which causes an error. Tried this 3 or 4 times, each time it caused an error and was not sent to their cart. So I couldn't just order 1 bottle. Soon after I received a note which looked like it was from an AI, it said I still had an order in my cart and that they would help me if I needed it. I looked into their cart and it was now in there so I sent it through, I did't notice that now the check mark was back on for monthly puchases.

After several days of trying to get someone to respond to my messages which they never did, I saw a box on a page that said there was a magic link and I should follow it. I pressed it and at the bottom of the linked page was a box that said "cancel subscription". I pressed it and received an email that my subscription was cancelled. I canceled the subscription because it was looking like a scam, also I didn't need a subscription because I wasn't going to buy just 1 bottle if my 2 dogs showed it was working.

They have yet to answer any of my replies, purchased on the 16th and now it's the 25th. If I look at their "Tracking", its not a regular tracking message from any sending system that I know of, and there isn't any tracking number. Bottom line, this sale is giving me a lot of reasons to ask for my money back, which I did but there wasn't any answer to that message either.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

I have been scammed

I have been scammed. I never received a confirmation message. I tried to track my order and it said NO RECORF OF THIS ORDER. I ORDERED FROM THIS SITE THRU FACEBOOK. I'M VERY UNHAPPY BECAUSE THEY TOOK MY MONEY . NOW MY DOG HAS TO WAIT FOR ME TO FIND THIS SOME OTHER VENUE. HIGHLY DISAPPOINTED

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam company

Not only does this product not work but the "company" does not answer their emails. Minutes after my purchase I emailed to cancel, got no reply and it is apparently being sent anyway. I am filing a report with my bank and changing my card because they also automatically subscribe you. Not me! Shut this place down!

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Riley has been on collagen for six…

Riley has been on collagen for six weeks I give him 3ml per day since he’s 90 lbs ,his raw spots are gone I admit he sometimes starts to lick himself but I feel it’s a habit because it’s not so consistent.No more raw spots his coat is better now

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing.

I was reluctant to try as I'd tried so many other things but thought I'd have a go. In less than 2 weeks, my OEB's inflamed skin had eased and his hair had started growing back. A miracle! Just be aware of fakes being sold on Amazon. Go to the company.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

One bottle arrived broken and it was…

One bottle arrived broken and it was replaced immediately. Also, I’m not entirely sure this product is helping because my puppy still licks her paws incessantly. I will continue for a while as miracles don’t happen overnight.
I think it is a good company.

October 7, 2025
Unprompted review
Rated 4 out of 5 stars

Oliver has had "hot spots" for the last…

Oliver has had "hot spots" for the last few years. This meant going to the vet and $$$$$ spent trying to clear up the situation. So far this year he hasn't had the urge to lick his feet as he did in the past. He does have one sore, but I'm not sure if this is something resulting from his last hair cut (not trying to blame his stylist as she is great). No problem getting him to accept this medication and will continue throughout the rest of the year just to confirm.

February 1, 2026
Unprompted review

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