Shopify Reviews 

I am reporting a store that I believe was hosted on Shopify.
I placed an order on [05.10.2025], but the item was never delivered.
The store’s website is now offline and I can no longer access it.

I do not have the exact store URL because it no longer works.
The seller is not responding to emails, and I suspect this was a fraudulent shop.
Merchant name (Toolsfirst)

Companies that use this payment method are usually unprofessional. But Shopify is guilty too, as they take your cash but refuse to refund and put the responsibility on the merchant. So the company ignores you. Take the loss and tell everyone: never use Shop or Shopify. They take no responsibility for purchases. You can't get a human on the phone or via chat, and the AI just repeats: "Contact the merchant." In this case, British Homes Direct.
No refund. I took a loss of £250. Don't pay with Shopify. Don't buy from British Homes Direct. Just find an alternative.

Absolute scam, DO NOT USE!

They trick extra money while paying

Will not buy via this platform again, in fact if it was the only payment option would use a different retailer, they offer no consumer protection and continue to host ceased to trade companies even when notified.

The best thing I’ve done is move my website to another provider. Shopify have lost £££s due to absolutely 0 merchant support. If you want to set up a successful business DO NOT use shopify they are beyond useless and do not care about their merchants. I’ve had lots of chargebacks due to scammers yet all evidence is submitted showing this and yet it still goes on the scammers favour so not only am I the innocent party charged £10 per transaction I loose the items and money paid. Shopify no where to be seen! Their charges are ridiculous too plus slow with payments compared with others! I’ve finally had enough and moved, wish I had done it sooner !

Absolutely hideous system that companies are signing up to. Purchasers are often not aware that they have been transferred to Shopify. They hold bank details without authorisation and trying to get to speak to anyone in customer services is absolutely impossible. I have tried many times to get my personal details deleted to no avail.

As a seller I have had at least 25 fraudulent sales and attempts to buy. 2 charge backs when they received the digital item. Then £10 on top of that I have to pay as well as the refund. The buyers bank had all the evidence it could be fraud by the red banner on the sale ! Yet continued with the chargeback !

Avoid! Avoid! Avoid!
Worst customer service experience.
I finally canceled my Shopify subscription today due to the COMPLETE LACK OF CUSTOMER SERVICE!
I'm just migrating my shop to another provider...

I cancelled my store as it was costing way too much for an over complicated system. Tried to transfer my domains to Squarespace, spent an hour on the chat to an advisor who said it was done. Then closed my account. Transfer did not work and I was told it needed to be reopened at my expense of another £25 just to transfer again.
Absolute joke of a company!!!

Please Don't order via this company.
I ordered some goods from Frontline Kit. UK.

They soon took my money on the 16th October but as of Wednesday 22nd October still not in receipt of my goods.

I will be contacting visa and BBC 1's Watchdog TV Programme to highlight those.

shopify customer service used to be good. Not any more. They want to offload your issue to the theme developers all the time. As a small business working with these morons is such a drain on time. Be advised people - useless customer service.

Lost my money. Fraudulent website. Placed order initially gave me order track reference number later on website the link was disappeared.

joined this platform hoping to find a side hustle opportunity, but it’s been very confusing to use, and I couldn’t figure out how to get started.
When I decided to cancel my membership, I discovered there’s no clear way to contact customer service — no phone number or email that actually works. I’ve tried several times to reach the support team with no success, yet they continue to charge £25 every month.
I’m writing this review in the hope that someone from the company will see it and help me cancel my membership immediately. I’m not using the service and haven’t sold anything at all. This has been a very frustrating experience, and I would advise anyone thinking of joining to be cautious until the cancellation process is made clearer and more responsive.

Same as other reviews, they terminated my store and kept around $3,000 in refunds for three months. I contacted them ten times but never received a clear answer. So far, I haven’t gotten my money back, and customer support keeps repeating the same response: "We are working on it." This is the worst company I have ever dealt with. Stay away from Shopify as much as you can ...

The worst and ugly platform for all fraudulents and scums.Never buy anything through this site coz all scammers using shopify to scam people and then shopify doesn’t take responsibility.No such platform to claim your money back.So big scam site if you wanna waste money 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Never use this site it’s a scam .. I lost money on goods ordered. No delivery yet. Tried to contact several times and no response. Spotify is just a middleman to loot money from people and earn profit. They will not take any responsibility once you pay for goods. I made a big mistake and lost money. Scam scam scam scam 😡😡😡😡😡my order placed on 24th august and no way can track the order or contact seller

If i could give 0 stars i would. Wish i done my research before moving my online store here. They decided to be amazing and help me migrate my store away from squarespace. They let me sell 3 products and then closed my store. The asked for proof of where i purchased my items for and i sent them receipts for legitimate wholesaler purchases from good reputable companies. They then stopped my payouts from arriving in my account. I have had a case on escalation for over 5 weeks with 0 responses on what is going on. The support chat has given me the same responses 5 weeks in a row “we have esacalated your to a different team and you’ll receieve and update shortly”. They have now been holding £500 of the businesses money for 5 weeks and the product has been shipped and received. As this is a small start up business this has massively impacted growth. Please stay away from shopify unless you want 0 communication and money withheld from you.

Do not use. Same issue as many others that purchased from a fake Chinese company pretending to be Primetools and goods never received. Shopify customer support is useless.

Absolutely dreadful. I wish I'd never created a Shopify store now. I've been trading a month and my life has been consumed with solving problems. Every time I solve one, it creates more problems. And that's when Shopify tells me to dish out more money for an app. If you are thinking of opening an e-commerce store, PLEASE DO NOT MAKE THE MISTAKE I MADE. DO NOT. I REPEAT, DO NOT USE SHOPIFY IT'S DREADFUL IN THE EXTREME.