Shopify Reviews 

1,636
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 237 reviews, most reviewers were let down by their experience overall. Many customers found the website to be problematic, with some sites disappearing after payment and others being difficult to use or set up. People frequently reported issues with products, including items not arriving, being incomplete, or not working as advertised, leading to significant frustration. Reviewers also faced numerous problems with their orders, such as non-delivery, incorrect items, and difficulties with tracking, often resulting in financial losses. The payment process was a major concern for many, with unexpected charges, difficulties in getting refunds, and slow payment processing being common complaints. Customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many feeling their issues were not adequately addressed.

What people talk about most

Website

Customers had negative experiences with websites, with many reporting issues with problematic sites and... See more

Product

Reviewers mention negative feedback about product quality and delivery issues, with many reporting that... See more

Order

Clients share negative opinions on order fulfillment, with many reporting that items ordered never arrived or... See more

Payment

Consumers find payment to be a negative experience, with many reporting incorrect transactions and unexpected... See more

Customer service

Customers consistently note negative experiences with customer service, often describing it as unhelpful,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

Bought from zj bargains which use shopify . Evri messed up delivery only 1 item of 3 delivered . Zj bargains never answered 4 emails of complaint , nothing from Shopify and no updates from Evri . Luck... See more

Rated 1 out of 5 stars

What a shame! Ordered a product through one of their sellers, am now chasing delivery for over 35 days and as such trying to raise complaints with their "customer services" and the bank. I've had no c... See more

Rated 1 out of 5 stars

I've used shopify many times never had a problem before until this week!! Placed two orders both which I had a problem with tried getting in touch but nobody answers complaints!! It's just a scam in e... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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1.1

All reviews

(1,636)

354 reviews in the last 12 months

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Rated 1 out of 5 stars

No help at all for customers receiving goods!

Had 2 orders from 2 different companies not be delivered. Followed Shopify advise to contact suppliers direct. I did and had no reply. I tried putting the complaint through to shopify who advised its to late to put a complaint in! They are just as bad as the scammers on line who take your money!

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Utterly crap company used a firm online…

Utterly crap company used a firm online called tt building supplies Chinese outfit i think going by surnames no contact number they trade under shopify as stated in contract no response from the owners ignorant shopify are responsible for all companies under their name so iam holding them to account and I will be pursuing this further with all appropriate legislation laws so between the online company and shopify they are liable for what's coming to them ignorant .

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT, IRRESPONSIBLE AND UNRESPONSIVE

I had made a purchase of perfumes from a vendor called STYWE on the Shop platform to the tune of £61.91 and the items never showed. I had reached out to the vendor directly and got an apology and a response but still never got my items or a refund. I had reached out to Shopify to inform them of the development with proof of purchase and correspondence but I am yet to get a response from Shopify either. As a respectable company Shopify has a duty of care to its customers to protect them from fraudulent vendors that seek to exploit and take advantage of its customers on its platform.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

I was sceptical after reading the reviews, after I placed my order, but I have to say, I am extremely pleased with the items and by the quick response to my query regarding delivery. Overall, I would use this company again.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Got scammed

Got scammed. Bare Elements shop claiming to sell makeup didn't actually exist. Purchase was made on Shopify.

Will not use Shopify again. Nowhere on app to help with this.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

STUPIFY NOT SHOPIFY

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times. It’s gotten to the point where with the constant verify email verify mobile number. After having gone through the shops own processes I just give up. (Your loss today BOY LONDON). They should rename this app STUPIFY!

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered from them middle of September it is now 1st of December and still not received my item have sent numerous emails all ignored don’t waste your money a scam company.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

They sell fake stuff

I bought a solid gold chain and crucifix, 2 weeks after wearing it it turned silver, contacted the shop and there ignoring me,can't get my money back,was sold fake goods

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers paradise

Scammers paradise, anyone can use this site. Shopify will let anyone trade on their site no controls. Calvris Black Friday scam buy one get one free. Signs you in to a monthly subscription. Reviews say cream doesn't work and money back a scam.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible! Three orders never delivered...vendors don't respond. Total scam. Reported to Shopify and they refused to help. They gave me a laundry list of tasks I had to do to chase my refund knowing most people are going to sat efff it and walk away. In my case $200. They do not vette their vendors....absolute wild west for scammers. If youa scammer this is the platform for you. They let you operate with total abandon. Sleezify

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam company

Total scam company. Ordered a burberry coat for 90 pounds. Had to keep emailing. Item arrived 2 weeks late. It's a wrong size fake that costs 20 quid. 15 complaints totally ignored. It's all Chinese fakes and no law protects you. You have been warned

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

Complaint and refund ignored

This is an ongoing matter. The support chat kept freezing for me. Shopify has unlawfully taken £25 a month since Dec 24. Despite sending evidence this was unapproved and a representative confirmed both accs cancelled in Dec 24, payments were reinstated directly from my bank account! I have now raised this multiple times and shockingly only received 3 months of refund! Terrible provider and I wouldn't recommend to anyone.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

The worst ever service within web…

The worst ever service within web commerce. Raised compliant their system emailed me asking for providing response. I emailed back from the same thread now their email address in unrecognisable. It is a complete joke looks like scam. Not contact with Their support. STAY AWAY FROM SHOPIFY.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Scammer platform

This company allows Scammers to use there platform, FRIVOR are a scammer and are taking money without delivering goods advertised . Complete Scam , you have been warned .

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

This should be made illegal

I really wish I could leave out a star in the box, for a disgusting outfit like this, using my personal details, when I have never used their site, this should be illegal, I was about to complete an order online when I got to the payment page I had a text to MY phone from Shopify, I have never used them before and have never opened an account with them, now I have one, so why are they using my information without my consent, a warning to others when you purchase an item, do not leave your details on a page for the next time, Shopify will use your data and open up an account for you

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMER

the products are from china of very poor quality and damaged.. it is a scam.. you can't even make a return.. you can't find them by email or by phone.

November 6, 2025
Unprompted review

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