shopmedvet.com Reviews 

75
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Same story as others. Med-Vet has the item you need for sale on their website. You order it and pay for it, then a few days later, "Sorry, it's on backorder for a month" I'm sure they know their inve... See more

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Rated 1 out of 5 stars

Ordered a complete BD syringe -25 X 5/8",-100 Product arrived with only the needle - contacted customer serv ice to return -told girl I wanted to return item-----she said she would send me a QR... See more

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Rated 1 out of 5 stars

Placed order from their website, items that were available to purchase not indicating OOS or backordered then received email a couple days later that items were backordered. I asked about replacing wi... See more

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Rated 4 out of 5 stars

ShopMedVet is our place to go to for anything needles and syringes. They always have great pricing. We sadly often miss (like last order) when it was vouchers time (dang, we could have scored several... See more

Company replied

Company details

  1. Medical Supply Store

Written by the company

Med-Vet International has been a retailer of medical products since 1984. Whether it's scrubs or stethoscopes, syringes or sutures, we have been offering top quality products at prices well below the retail prices of most other companies. At Med-Vet International your satisfaction is our #1 priority. Unlike our competitors, we allow anyone to view our products and shop with us. While some products are restricted to licensed professionals or by state laws, we can ensure that you will receive the highest quality medical and veterinary supplies.


Contact info

2.0

Poor

TrustScore 2 out of 5

75 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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2.0

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(75)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

My Order

I ordered it and received it really fast. Great service.

April 29, 2020
Unprompted review
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Reply from shopmedvet.com

Thank you for the fantastic review! We’re delighted to hear that your order arrived quickly and that you had a great experience. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

I have ordered items from this site for my family medicine practice

I have ordered items from this site for my medical practice in the past and things were fine, but with the Covid-19 outbreak they have drastically increased the prices on their masks (10x or more the normal price) to take advantage of the hysteria. This is shameless profiteering in the face of an public health emergency. I will not order from them again.

March 6, 2020
Unprompted review
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Reply from shopmedvet.com

I’m truly sorry to hear about your experience regarding the price increases. We understand your concerns, especially during such challenging times. We appreciate your feedback. If you’d like to discuss this further, please reach out directly, and we hope to regain your trust in the future.

Rated 1 out of 5 stars

My idea of bait and switch

I ordered what Medvet said was in stock. Then I called because my order was still pending. They told me they had a run on the product but had other choices for a much higher price.
I would call the a bait and switch.
I had used MedVet before but no more!

March 4, 2020
Unprompted review
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Reply from shopmedvet.com

I’m very sorry to hear about your experience and understand your frustration. We strive to keep our inventory updated, but sometimes demand can exceed supply unexpectedly. We always aim to provide alternatives when items are unavailable, but we never intend to mislead our customers. Your feedback is valuable, and we will work to improve our communication regarding product availability. If you’d like to discuss this further, please reach out to us directly. Thank you for sharing your concerns.

Rated 1 out of 5 stars

They screw up orders - inventory system way, way sub par...

I have ordered from these guys two or three times before and had no problems. The last two times I TRIED to order it was extremely frustrating - pull your hair out aggravating!

I placed an order for about twelve items...order less than $200. I get an email saying that the one item I really needed was out of stock and the rest would be sent anyway. I email back and say "Cancel the order" and then I get another email from them saying they can have the $4 item drop shipped to my home for another $22.50.No way I am paying $26.50 for a $4 item and I am already paying extra for shipping. I email back in maximum font "Cancel my order!!!" A manager then calls me and says she will throw in a different brand they have in stock for $4.50. Figuring they were going to send the shipment anyway I said ,'Yes". Ordered arrived.

Next time I look on line and order N95 masks for my church to have on hand. They are showing as in stock on the website. I place the order. One week later I get an email saying they are no longer in stock and will be removed from my order. WHAT!! A week later you can't find them anywhere because of the Corona Virus scare. Of course I cancel the order again this time. Nothing has appeared on my doorstep since.

What's my beef? Their computer inventory system sucks big time. Most places I shop on line have up to the minute inventory listings. If you see it listed on their website - they have it in stock. These guys have someone to fill an order walk around in their warehouse looking for what's on the order sheet. If they can't find your item (which they may have sold to multiple people) they just take that item off your order (La di Da!) and tell you your order is on the way (minus the one thing you really need and the rest of the order is just filler). So now the ladies of our church are going into nursing homes to help the old and feeble who have the bronchial flu just wearing earloop masks. THANKS A LOT SHOPMEDVET.COM!

February 13, 2020
Unprompted review
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Reply from shopmedvet.com

I’m very sorry to hear about your frustrating experiences with us. It’s clear we fell short in both our inventory management and communication, and I completely understand your disappointment.

We strive to provide accurate stock information and timely updates, especially during critical times like the current situation. Your feedback is invaluable, and we have worked to improve our systems. If you’d like to discuss this further, please reach out directly. Thank you for sharing your concerns, and I sincerely apologize for the inconvenience caused.

Rated 5 out of 5 stars

Great place to get syringes for meds.

Great prices, and they take flex spending account debit cards. I ordered the needles and syringes for my weekly injections from them and got exactly what I ordered. Less expensive than what the pharmacy charges.

December 17, 2019
Unprompted review
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Reply from shopmedvet.com

Thank you for the fantastic review! We’re thrilled to hear that you found great prices and that your order was exactly what you needed. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Has no integrity now

This is a real review from a real (former) customer. I used to like this company but had issues with the last 3 orders. The last order was the final straw.
I placed an order 4.25.19 and was told 4.29.19 my order would ship that day, 4 days after placing my order. Late afternoon, 7 hours after verifing my order would ship that day as placed, I was notified "they just decided to increase shipping cost on clearance items" so my shipping would go from $5 to $42. This is 4 days after I placed my order and they decided NOT to honor their previous shipping price and increase shipping 840%. What company goes back to a 4 day old order and decide to increase shipping cost by a very large amount? They change their website to reflect the shipping change 4 days AFTER accepting my order.

Below is the email I received at 4:45 pm of day of promised shipment, 15 minutes before they close. What kind of company treats customers this way and doesn't keep their word on orders?

"I was just informed that we have initiated extra shipping charges on the liquidation items because the prices are so low and the boxes are so big it raises the shipping charges. This information has been posted on our website.
The extra shipping charge for your order would be $35.00 plus the regular $5.00, so a total of $42.00. Do you approve the extra charge? "

Of course I didn't approve the increased shipping charge. Plus they said the extra $35 plus $5 they quoted for my order would be $42, no explanation of how the $5 went to $42 rather than $40.

April 30, 2019
Unprompted review
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Reply from shopmedvet.com

I’m truly sorry to hear about your experience and the issues with your recent orders. It's unacceptable that you faced such a significant and unexpected increase in shipping costs after placing your order. We strive to maintain transparency and honor our commitments to customers, and it’s clear we fell short in this instance. Your feedback is essential, and we will review this situation to prevent it from happening again. If you’d like to discuss this further, please reach out directly. Thank you for bringing this to our attention, and we sincerely apologize for the frustration you've experienced.

Rated 1 out of 5 stars

Unrealistic delivery/fees

Placed an order for 'instock' items incl $10 delivery fee for international address. Was informed the items would take an extra 2 weeks and then when they were ready for despatch they said shipping would be extra $65 – ridiculous.

February 13, 2019
Unprompted review
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Reply from shopmedvet.com

I’m very sorry to hear about your experience with your recent order. We strive to provide clear and accurate information, and it seems we fell short. Your feedback is invaluable, and we will look into this issue to improve our communication. If you'd like to discuss this further, please reach out directly. Thank you for bringing this to our attention, and we apologize for the inconvenience.

Rated 2 out of 5 stars

Ordered a stretcher and took months to …

Ordered a stretcher and took months to arrive and only after calling them several times to get the ball rolling. I was informed the product was on back order, but each date they told me it would come in was incorrect (with them kicking the can down the road each time). When the product arrived, the pieces do not fit together correctly.

July 18, 2017
Unprompted review
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Reply from shopmedvet.com

I’m truly sorry to hear about your experience with your order. It’s unacceptable that you faced such long delays and communication issues regarding the backorder. Additionally, the product arriving with fitting issues is very disappointing. Your feedback is crucial, and we will address these concerns with our team to improve our processes. Please reach out directly so we can assist you further and work towards a resolution. Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced.

Rated 5 out of 5 stars

My go to place

Love shopping here. I stock up when there are sales. Great prices, great customer service!!

April 19, 2016
Unprompted review
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Reply from shopmedvet.com

Thank you for the wonderful review! We're thrilled to hear that you love shopping with us and take advantage of our sales. Your support and kind words about our prices and customer service mean a lot to us. We look forward to serving you again soon!

Rated 5 out of 5 stars

Ordered twice. Will order again. Can recommend.

Ordered twice (muzzles, lab litter, restrainer). Items arrived as described. Customer service will respond to your emails. Real people, not machines. I am satisfied and would order again if needed. Can recommend them.

November 10, 2015
Unprompted review
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Reply from shopmedvet.com

Thank you for the fantastic review! We’re delighted to hear that your orders arrived as described and that our customer service team was able to assist you personally. Your satisfaction means a lot to us, and we appreciate your recommendation! We look forward to serving you again in the future!

Rated 5 out of 5 stars

Trusted vendor for past 5 years

I make purchases on a regular basis from ShopMedVet.com. They are quick and I have never had a problem. They call me if something is on back order or if they are having a sale on something I usually purchase from them.

They have great prices and I receive my items in a couple of days. I couldn't be more pleased.

November 9, 2015
Unprompted review
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Reply from shopmedvet.com

Thank you for the wonderful review! We’re thrilled to hear that you’ve had such positive experiences with us. It's great to know our communication and fast shipping meet your expectations. We truly appreciate your loyalty and look forward to continuing to serve you with great prices and excellent service!

Rated 1 out of 5 stars

This company is trying to rip us off!

Unfortunately we had a very sick boston terrier that was only 1 1/2. The vet recommended we order an ICU cage to give our pet oxygen as needed. We found the best price on shopmedvet and were ecstatic. In addition to the several er visits in between for oxygen for our pup. We received the cage too late. Our puppy passed away. Totally not the fault of this company. When I have called to explain the situation I was given a RJ number and told to ship the item back for reimbursement. We did just that, that same day! It cost $25 to ship the item back. And, the company received it. We have yet to receive the PROMISED REFUND! When calling to check the status the customer service rep just answers the phone and says, "hello." completely unprofessional. And, I have left messages for the "manager." Which is not returning my calls. I am told, we received your item and refunded you. I called the banking institution and no refund was issued. I offered the banking info to this company. NOTHING.. Not one person is acknowledging this and giving us our money back. And, they have the item!!

January 28, 2014
Unprompted review
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Reply from shopmedvet.com

I’m deeply sorry to hear about your experience and the loss of your puppy. This is truly heartbreaking, and I can only imagine how difficult this time has been for you. It’s unacceptable that you have not received your refund quickly after returning the item, and the lack of communication from our team is not the standard we strive for. Please reach out to us directly with your order details so we can prioritize resolving this issue for you. Your feedback is important, and we want to make this right. Thank you for your patience, and again, I’m very sorry for the situation you’ve faced.

Rated 5 out of 5 stars

ShopMedVet is a great company.

I just stumbled across some negative reviews about ShopMedVet and was a bit surprised these people were so harshly critical of what I feel is a great company. I have purchased medical supplies from them several times and continually return because they seem to always have the best prices anywhere online. I initially found ShopMedVet.com on eBay (their eBay user ID is: Value-Options ) and was pleased how fast turnaround was, how courteous they were when I called to verify my eBay winning items and pay by credit card since PayPal was causing endless problems (a friendly guy named Matt answered the phone within seconds, NOT hours like so many other online vendors) You will noticed how genuinely nice and accommodating the staff always is and like me, find that they aim-to-please, prioritizing and resolving issues quickly.

It's my suspicion all these so-called "negative" reviews on price comparison and shopping review sites with regards to Med Vet International, are most likely angry competitors, futilely attempting to 'kill the competition' by assassinating Med Vet's character, and probably doing so purely out of jealousy because their own prices are higher, skim profits off their high shipping costs, or simply because they do not have as massive a loyal customer/fan base and playing the game unfairly by inventing ways to falsely ridicule Med Vet's superior track-record in the eyes of ignorant newbies who wouldn't know any different.

Trust me, trolling the web and looking for way to propagate their unethical smear campaigns against Med Vet not only won't lure new customers to themselves, but further solidifies my position that Med Vet is superior, they actually have jealous competitors!!

Any customer willing to believe or fall for such unfounded nonsense from negative reviewers absolutely get what they deserve. As for me, I'm staying with ShopMedVet.com for all of my veterinarian medical products because they have the strange ability to make their customers like me, chronically satisfied.

As a side note: I just noticed the other day Med Vet is now even starting to carry some human medical supplies, probably overstock with prices to match. I picked up a couple of cases of premium Attends-brand Adult Diapers/Briefs (BREZ1030 and BREZ1040) costing less than what most "so-called wholesalers" jack-up prices on a single pack!

Needless to say, I am perpetually happy with Med Vet International and a customer for life, you'd be hard-pressed to challenge all of my good experiences with equally bad ones, and even if you did, you'd probably be just another whackjob competitor up to your old tricks of misinformation and lies.

February 18, 2011
Unprompted review
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Reply from shopmedvet.com

Thank you so much for your incredible review! We’re thrilled to hear about your positive experiences with us and appreciate your loyalty. It’s great to know that our customer service team has made such a strong impression and that you find our prices competitive. We’re committed to providing quality products and excellent support, and your kind words motivate us to keep improving. We look forward to continuing to serve you for all your medical supply needs!

Rated 4 out of 5 stars

Fair shopping policy

Try to buy some petflex bandages, but they dont ship international.

Got a refund of my money, without any problem.

May 11, 2010
Unprompted review
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Reply from shopmedvet.com

Thank you for your review! We’re glad to hear that you received a quick refund, even though we couldn’t fulfill your order for international shipping. We appreciate your understanding and hope to serve you again in the future. If you have any questions or need assistance, feel free to reach out!

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