Shopper Approved Reviews 

831
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its effectiveness in helping businesses grow and manage their online presence. The staff and customer service team are frequently commended for being highly responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. Many people appreciate the quick response times and the seamless integration of the platform with their websites, which contributes to a smooth user experience. However, some customers also noted difficulties with the review submission process, experiencing issues with providing information or accessing review links. A few other people also felt that the service might be company-centric.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, responsive, and genuinely... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers thrilled and highly recommending it,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Website

People report positive experiences with website, highlighting its ease of use and seamless integration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more

Rated 5 out of 5 stars

The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't... See more

Rated 5 out of 5 stars

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the abili... See more

Rated 5 out of 5 stars

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us re... See more


Company details

  1. Software Company
  2. Media Company
  3. Review Site

About Shopper Approved

Written by the company

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.

Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.

Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).

There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.

************************************************* ATTENTION - PLEASE READ BELOW *************************************************

If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.

- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.

- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.

As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.

That being said:

- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.

Or...

- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.

*************************************************

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(831)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I really enjoy using Shopper Approved for our company reviews. We use many of their different widgets on our website to display our ratings. They have excellent customer service that is very timely and helpful in their responses. I had a great experience working with Colton who helped us upload reviews from a different platform.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Alaina is great

Alaina was incredibly knowledgeable and professional. It was a pleasure to work with her to upgrade our services.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Issue with the reviews!

It was an excellent experience with incredibly quick customer support. I highly recommend their service and problem-solving skills.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding. Ideal for small business.

My company, a small US based manufacturer of specialty LED lighting products, has relied on Shopper Approved for nearly five years now and we've never been happier with the results. Their competitive, affordable pricing, robust tech platform, and exceptional customer service make them a standout partner for businesses like ours, where authentic reviews from real retail customers are the lifeblood of our growth. What sets these guys apart is their seamless integration with our e-commerce and email systems. This lets us precisely target review requests to end-user retail buyers, skipping our regular wholesale dealers. Better yet, because our lighting systems often take weeks to install, we can schedule those review requests to go out only after customers have hands-on experience. Sure, this means fewer reviews overall, but the ones we get are far more valuable; they're detailed, honest feedback on actual product performance, not just reviews of our shipping or ordering processes. And with every request sent to a verified purchaser, fake reviews are a non-issue, unlike on many competing platforms. No review would be complete without praising their support team. Over the years, we've occasionally needed help correcting a customer's mistaken star rating (eg. a 5-star intent the customer mistakenly set at a 2). In every case, their team dives in thoroughly, verifies the details, and resolves it promptly. It's this level of care that keeps us coming back. In short, Shopper Approved doesn't just collect reviews, they help us build trust and drive sales. Highly recommended.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Vicky P.

The people are very helpful and responsive. They always do follow ups to make sure that that process are implemented correctly. Highly recommendable!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

We needed help in creating a work-around within ShopperApproved, for a unique situation engendered by our website. The level of support afforded us by Kheri was outstanding.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best Service!!

Shopper Approved has always been there whenever we needed support, and we truly appreciate our long-standing relationship with them. All of their representatives are incredibly friendly, responsive, and dedicated, consistently ensuring that we receive the best possible service and experience.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Khéri González and Molit Taojo really helped me out with the site integration on our store. I would highly recommend Shopper Approved

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Shopper approved is great!

We have been using Shopperapproved for our E-Commerce business for a long time.
Their customer service is fast&efficient.
Their software is simple to implement and easy to use.
Highly recommended! They are great to work with.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Powerful Tool with Top-Notch Tech Team

We had a fantastic experience with Shopper Approve. It's an excellent way to showcase our customers' feedback and provide invaluable value to the business. Their tech team handled the entire integration process and did a great job with our customization requests. I highly recommend them.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Kheri at support was a great help

Kheri at support was a great help. Listened to my concerns and issues with professionalism. Gave me the answer that I needed. Wish there was an option for live chat as the turnaround on emails was often delayed

September 22, 2025
Unprompted review

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